Virtual Technologies Group
Tier 3 Help Desk Engineer/Technician
Virtual Technologies Group, Maumee, Ohio, United States, 43537
Job Title:
Tier 3 Help Desk Technician/Engineer Company:
Virtual Technologies Group (VTG) Location:
Maumee, OH (Hybrid) Reports To:
Help Desk Manager Department:
Help Desk Operations Travel:
N/A Hybrid Position Type:
Full-Time Employee Type:
FTE
Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting‑edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.
Position Summary: Virtual Technologies Group (VTG) is seeking a highly skilled and motivated Systems Engineer to join our growing Managed Services team. This role is ideal for candidates who have demonstrated consistent career progression, deep technical curiosity, and a passion for building and supporting modern IT environments.
As a Systems Engineer at VTG, you will design, deploy, and manage infrastructure solutions across a wide range of client environments. You’ll work with Windows Server, virtualization platforms, networking technologies, and cloud‑integrated systems while helping clients modernize and secure their IT operations. Candidates who maintain home lab environments, experiment with new technologies, and continuously push their technical boundaries will excel in this position.
Minimum Qualifications:
3–5+ years of hands‑on IT experience in systems administration, infrastructure engineering, or MSP support roles
Demonstrated career progression or long‑term growth within a single organization
Strong experience deploying, configuring, and managing Windows Server environments (2012/2016/2019/2022)
Working knowledge of at least one major virtualization platform:
VMware vSphere
Microsoft Hyper‑V
Citrix
Nutanix
Proxmox
Solid understanding of networking fundamentals, including VLANs, routing, switching, firewalls, and VPN technologies
Experience with Group Policy (GPO) creation, management, and troubleshooting
Familiarity with Linux administration (Ubuntu, CentOS, Debian, or similar)
Ability to document environments, follow change management processes, and communicate clearly with clients
Strong problem‑solving skills and the ability to work independently in fast‑paced MSP environments
Preferred Qualifications:
Industry certifications such as:
CCNA
CompTIA Network+
LPIC
Windows Server Hybrid Administrator Associate (AZ‑800)
MCSE (legacy but valued)
Experience with VoIP systems (SIP, hosted PBX, QoS configuration)
Exposure to automation or scripting (PowerShell, Bash, Python)
Hands‑on experience with cloud or hybrid environments (Azure AD, M365, identity management)
Familiarity with backup and disaster recovery solutions (Veeam, Datto, etc.)
Demonstrated use of home lab environments for learning, testing, or deploying:
Windows Server
Virtualization stacks
Networking labs
Automation workflows
MSP experience supporting multiple clients and diverse environments
Strong customer service mindset and the ability to translate technical concepts into user‑friendly language
Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting‑edge technology, or make a real impact, we’re committed to helping you build a rewarding career.
Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long‑term disability insurance, paid time off and holidays, and a 401(k) with employer match.
EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact HR@vtgus.com.
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Tier 3 Help Desk Technician/Engineer Company:
Virtual Technologies Group (VTG) Location:
Maumee, OH (Hybrid) Reports To:
Help Desk Manager Department:
Help Desk Operations Travel:
N/A Hybrid Position Type:
Full-Time Employee Type:
FTE
Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting‑edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.
Position Summary: Virtual Technologies Group (VTG) is seeking a highly skilled and motivated Systems Engineer to join our growing Managed Services team. This role is ideal for candidates who have demonstrated consistent career progression, deep technical curiosity, and a passion for building and supporting modern IT environments.
As a Systems Engineer at VTG, you will design, deploy, and manage infrastructure solutions across a wide range of client environments. You’ll work with Windows Server, virtualization platforms, networking technologies, and cloud‑integrated systems while helping clients modernize and secure their IT operations. Candidates who maintain home lab environments, experiment with new technologies, and continuously push their technical boundaries will excel in this position.
Minimum Qualifications:
3–5+ years of hands‑on IT experience in systems administration, infrastructure engineering, or MSP support roles
Demonstrated career progression or long‑term growth within a single organization
Strong experience deploying, configuring, and managing Windows Server environments (2012/2016/2019/2022)
Working knowledge of at least one major virtualization platform:
VMware vSphere
Microsoft Hyper‑V
Citrix
Nutanix
Proxmox
Solid understanding of networking fundamentals, including VLANs, routing, switching, firewalls, and VPN technologies
Experience with Group Policy (GPO) creation, management, and troubleshooting
Familiarity with Linux administration (Ubuntu, CentOS, Debian, or similar)
Ability to document environments, follow change management processes, and communicate clearly with clients
Strong problem‑solving skills and the ability to work independently in fast‑paced MSP environments
Preferred Qualifications:
Industry certifications such as:
CCNA
CompTIA Network+
LPIC
Windows Server Hybrid Administrator Associate (AZ‑800)
MCSE (legacy but valued)
Experience with VoIP systems (SIP, hosted PBX, QoS configuration)
Exposure to automation or scripting (PowerShell, Bash, Python)
Hands‑on experience with cloud or hybrid environments (Azure AD, M365, identity management)
Familiarity with backup and disaster recovery solutions (Veeam, Datto, etc.)
Demonstrated use of home lab environments for learning, testing, or deploying:
Windows Server
Virtualization stacks
Networking labs
Automation workflows
MSP experience supporting multiple clients and diverse environments
Strong customer service mindset and the ability to translate technical concepts into user‑friendly language
Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting‑edge technology, or make a real impact, we’re committed to helping you build a rewarding career.
Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long‑term disability insurance, paid time off and holidays, and a 401(k) with employer match.
EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact HR@vtgus.com.
#J-18808-Ljbffr