Crescendo
Location: New York or East Coast Preferred (Hybrid)
At Crescendo, we build Unbeatable AI Assistants for chat, voice, and email — and the intelligence layer that makes them better every day. From AI-powered Voice of the Customer to Automated Quality Management and Data Assistant, we turn every interaction into action.
We don’t drown CX leaders in dashboards. We give them less noise, more action.
Now we’re hiring a Regional Vice President of Sales – East to lead our CX Intelligence growth across the Eastern U.S.
The Opportunity You will lead Crescendo’s new-logo sales motion across the East, selling not just AI Assistants — but a complete CX operating system:
AI Chat, Voice, and Email Assistants
Voice of the Customer with predictive CSAT
Omnichannel Automated Quality Management
AI-Categorized Intent and Data Assistant for deep CX insight
You’ll help CX and Support leaders move from random audits and stale dashboards to a real-time, closed-loop system that captures customer truth, identifies root causes, and drives measurable change.
What You’ll Own CX Intelligence Revenue Leadership
Lead a team of AEs selling Crescendo’s AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S.
Own regional new-logo ARR tied to customer experience modernization initiatives
Drive executive conversations around:
Predictive CSAT
Intent-based root cause analysis
Omnichannel quality coverage
Coaching at scale with automated QA
Personally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programs
Deal Strategy & Execution
Join late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent quality
Coach reps to build ROI cases grounded in outcomes:
95%+ CSAT
50–65% instant resolutions
10k+ monthly cost savings
90%+ pre-sales containment
Position Crescendo as the platform that captures why customers reach out — not just how often.
Team Leadership
Recruit and develop CX-fluent sellers who understand contact center operations, QA workflows, and customer sentiment analytics
Run deal reviews focused on customer pain, intent signals, and business impact — not feature demos
Build a culture of curiosity, precision, and proof
Cross-Functional Partnership
Partner with Solutions, Product, and Delivery to refine VoC, AQM, and Data Assistant use cases
Bring real field insight back to roadmap prioritization around omnichannel QA, intent modeling, and CX intelligence
What You Bring
10+ years of B2B SaaS sales with deep experience selling CX intelligence, CCaaS, QA, VoC, or support automation platforms
5+ years leading high-performing enterprise AE teams
Strong understanding of:
Contact center QA operations
CSAT and sentiment analysis
Root-cause analytics and coaching workflows
Proven ability to sell multi-product platforms into CX, Support Ops, Digital, and IT leadership
Comfort navigating transformation deals involving QA modernization, AI adoption, and cost-to-serve pressure
East Coast based with regional travel flexibility
Why Crescendo
99.8% resolution accuracy with AI + human-in-the-loop
50+ languages, 24x7 global availability
Customers achieving:
95% CSAT
65% instant resolutions
1M+ tickets handled annually
10k+ monthly cost savings
We don’t just automate support — we make customer truth visible, measurable, and actionable.
Crescendo is proud to be an equal opportunity employer. We believe diversity drives better CX — for our customers and our teams.
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.
Care for others:
Empathy is a key driver. When people thrive, so does the mission.
Embrace growth:
Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust:
Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership:
Bold choices with integrity at the core—that’s how impact lasts.
Be humble:
Humility opens the door to better ideas. Hear others, lift others, keep learning.
Crescendo
is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
#J-18808-Ljbffr
At Crescendo, we build Unbeatable AI Assistants for chat, voice, and email — and the intelligence layer that makes them better every day. From AI-powered Voice of the Customer to Automated Quality Management and Data Assistant, we turn every interaction into action.
We don’t drown CX leaders in dashboards. We give them less noise, more action.
Now we’re hiring a Regional Vice President of Sales – East to lead our CX Intelligence growth across the Eastern U.S.
The Opportunity You will lead Crescendo’s new-logo sales motion across the East, selling not just AI Assistants — but a complete CX operating system:
AI Chat, Voice, and Email Assistants
Voice of the Customer with predictive CSAT
Omnichannel Automated Quality Management
AI-Categorized Intent and Data Assistant for deep CX insight
You’ll help CX and Support leaders move from random audits and stale dashboards to a real-time, closed-loop system that captures customer truth, identifies root causes, and drives measurable change.
What You’ll Own CX Intelligence Revenue Leadership
Lead a team of AEs selling Crescendo’s AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S.
Own regional new-logo ARR tied to customer experience modernization initiatives
Drive executive conversations around:
Predictive CSAT
Intent-based root cause analysis
Omnichannel quality coverage
Coaching at scale with automated QA
Personally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programs
Deal Strategy & Execution
Join late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent quality
Coach reps to build ROI cases grounded in outcomes:
95%+ CSAT
50–65% instant resolutions
10k+ monthly cost savings
90%+ pre-sales containment
Position Crescendo as the platform that captures why customers reach out — not just how often.
Team Leadership
Recruit and develop CX-fluent sellers who understand contact center operations, QA workflows, and customer sentiment analytics
Run deal reviews focused on customer pain, intent signals, and business impact — not feature demos
Build a culture of curiosity, precision, and proof
Cross-Functional Partnership
Partner with Solutions, Product, and Delivery to refine VoC, AQM, and Data Assistant use cases
Bring real field insight back to roadmap prioritization around omnichannel QA, intent modeling, and CX intelligence
What You Bring
10+ years of B2B SaaS sales with deep experience selling CX intelligence, CCaaS, QA, VoC, or support automation platforms
5+ years leading high-performing enterprise AE teams
Strong understanding of:
Contact center QA operations
CSAT and sentiment analysis
Root-cause analytics and coaching workflows
Proven ability to sell multi-product platforms into CX, Support Ops, Digital, and IT leadership
Comfort navigating transformation deals involving QA modernization, AI adoption, and cost-to-serve pressure
East Coast based with regional travel flexibility
Why Crescendo
99.8% resolution accuracy with AI + human-in-the-loop
50+ languages, 24x7 global availability
Customers achieving:
95% CSAT
65% instant resolutions
1M+ tickets handled annually
10k+ monthly cost savings
We don’t just automate support — we make customer truth visible, measurable, and actionable.
Crescendo is proud to be an equal opportunity employer. We believe diversity drives better CX — for our customers and our teams.
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.
Care for others:
Empathy is a key driver. When people thrive, so does the mission.
Embrace growth:
Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust:
Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership:
Bold choices with integrity at the core—that’s how impact lasts.
Be humble:
Humility opens the door to better ideas. Hear others, lift others, keep learning.
Crescendo
is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
#J-18808-Ljbffr