Swoon
Billing Disputes Specialist – Chicago (Rosemont)
Swoon is partnering with a global manufacturing organization that urgently needs a Billing Disputes Specialist to support their Sales Support team. This high‑impact contract role focuses on resolving customer invoice disputes and cleaning up internal processes, with an emphasis on understanding and eliminating root causes that prevent customers from paying.
Start Date:
ASAP
Duration:
3–6 month contract (potential extension)
Location:
Chicago – Hybrid (onsite Monday–Wednesday, remote Thursday–Friday)
Schedule:
Full‑time
Key Responsibilities
Investigate and resolve invoice disputes with distributors and customers.
Proactively contact customers to discuss discrepancies and discrepancies in a professional, solutions‑focused manner.
Analyze disputes related to pricing, quantities, and system mismatches.
Work in SAP and Excel to research issues, track progress, and document resolutions.
Partner with internal teams to identify root causes and help prevent future disputes.
What We’re Looking For
Strong communication and customer‑facing skills.
Experience working with Excel and ERP systems (SAP preferred).
Ability to work independently, manage volume, and prioritize effectively.
Background in billing, sales support, customer service, deductions, or dispute resolution is a plus.
*This is a 3‑6 month contract position; please apply only if you are comfortable with a contract engagement*
Seniority level Entry level
Employment type Contract
Job function Finance, General Business, and Administrative
Industries Appliances, Electrical, and Electronics Manufacturing and Manufacturing
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Swoon is partnering with a global manufacturing organization that urgently needs a Billing Disputes Specialist to support their Sales Support team. This high‑impact contract role focuses on resolving customer invoice disputes and cleaning up internal processes, with an emphasis on understanding and eliminating root causes that prevent customers from paying.
Start Date:
ASAP
Duration:
3–6 month contract (potential extension)
Location:
Chicago – Hybrid (onsite Monday–Wednesday, remote Thursday–Friday)
Schedule:
Full‑time
Key Responsibilities
Investigate and resolve invoice disputes with distributors and customers.
Proactively contact customers to discuss discrepancies and discrepancies in a professional, solutions‑focused manner.
Analyze disputes related to pricing, quantities, and system mismatches.
Work in SAP and Excel to research issues, track progress, and document resolutions.
Partner with internal teams to identify root causes and help prevent future disputes.
What We’re Looking For
Strong communication and customer‑facing skills.
Experience working with Excel and ERP systems (SAP preferred).
Ability to work independently, manage volume, and prioritize effectively.
Background in billing, sales support, customer service, deductions, or dispute resolution is a plus.
*This is a 3‑6 month contract position; please apply only if you are comfortable with a contract engagement*
Seniority level Entry level
Employment type Contract
Job function Finance, General Business, and Administrative
Industries Appliances, Electrical, and Electronics Manufacturing and Manufacturing
#J-18808-Ljbffr