TEKsystems
We are seeking a dedicated and experienced Service Desk Technician to join our dynamic IT team. At our company, we value integrity and strong moral principles in all our interactions, both internally and externally. The ideal candidate will possess strong experience in IT Service Management (ITSM), troubleshooting skills for hardware and software issues, and a commitment to delivering exceptional customer service. This role requires a collaborative spirit, as you'll be working closely with team members and other departments to ensure seamless IT operations.
Key Responsibilities
Experience: A minimum of 1 year of IT support experience, with a focus on ITSM practices.
Customer Service: Provide top-tier support with a focus on user satisfaction. Communicate effectively with customers, ensuring they feel heard and valued throughout the support process on the phone and in person.
Team Collaboration: Work closely with team members and other departments to share knowledge, resolve issues, and improve service delivery.
Documentation: Maintain accurate documentation, using our ITSM tool, of support tickets, processes, and solutions to enhance team knowledge and efficiency.
Continuous Improvement: Proactively identify opportunities for process improvements and contribute to the development of best practices within the team.
Top Skills
Help desk
Help desk support
Customer service
Troubleshooting
Service desk
Windows
Active Directory
Support
Phone support
ServiceNow
Qualifications
Proven experience in a service desk or technical support role, with a focus on ITSM practices.
Strong troubleshooting skills for both hardware and software issues, with the ability to think critically and resolve problems efficiently.
Experience troubleshooting over the phone, using email, and in person.
Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.
Strong communication skills, both verbal and written, with a focus on clear and concise information sharing.
Familiarity with common IT tools and technologies, including ServiceNow, Ivanti Remote Control, and productivity software.
Preferred Skills
At least 1 year of experience in an IT support role, directly interacting with customers.
Experience with ITIL or other ITSM frameworks.
Knowledge of various operating systems and hardware configurations.
Familiarity with networking concepts and troubleshooting.
Experience Level Expert Level
Job Type & Location Contract position based out of Overland Park, KS.
Pay and Benefits $18.00 - $21.00/hr
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Overland Park, KS.
Application Deadline Position anticipated to close on Jan 12, 2026.
Equal Opportunity Employment Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Experience: A minimum of 1 year of IT support experience, with a focus on ITSM practices.
Customer Service: Provide top-tier support with a focus on user satisfaction. Communicate effectively with customers, ensuring they feel heard and valued throughout the support process on the phone and in person.
Team Collaboration: Work closely with team members and other departments to share knowledge, resolve issues, and improve service delivery.
Documentation: Maintain accurate documentation, using our ITSM tool, of support tickets, processes, and solutions to enhance team knowledge and efficiency.
Continuous Improvement: Proactively identify opportunities for process improvements and contribute to the development of best practices within the team.
Top Skills
Help desk
Help desk support
Customer service
Troubleshooting
Service desk
Windows
Active Directory
Support
Phone support
ServiceNow
Qualifications
Proven experience in a service desk or technical support role, with a focus on ITSM practices.
Strong troubleshooting skills for both hardware and software issues, with the ability to think critically and resolve problems efficiently.
Experience troubleshooting over the phone, using email, and in person.
Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.
Strong communication skills, both verbal and written, with a focus on clear and concise information sharing.
Familiarity with common IT tools and technologies, including ServiceNow, Ivanti Remote Control, and productivity software.
Preferred Skills
At least 1 year of experience in an IT support role, directly interacting with customers.
Experience with ITIL or other ITSM frameworks.
Knowledge of various operating systems and hardware configurations.
Familiarity with networking concepts and troubleshooting.
Experience Level Expert Level
Job Type & Location Contract position based out of Overland Park, KS.
Pay and Benefits $18.00 - $21.00/hr
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Overland Park, KS.
Application Deadline Position anticipated to close on Jan 12, 2026.
Equal Opportunity Employment Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr