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IT Service Desk Analyst II

Jobs via Dice, Orlando, Florida, us, 32885

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Job Title Desktop Support

Location Orlando, FL (Hybrid)

Employment Type Full time

Duration Permanent

Pay Range Not disclosed

Responsibilities

Provides higher level IT support to remote, local, and remote office workers. The Service Desk takes calls/emails, incidents directly from users, and ensures all IT issues are resolved in a timely manner.

Works as part of a global service desk team, providing technical advice and guidance to end users.

Conducts user training for all corporate‑provided IT devices (VDI, laptops & mobile devices) and Group IT software.

Solves infrequently occurring problems based on existing precedents or procedures.

Completes work with limited supervision while supporting Group and local IT initiatives.

Reports to the Orlando office 1‑2 days per week.

Benefits (Contract Employee of Apex Systems)

Health

Dental

Vision

Life Insurance, Short Term Disability

Hospitalization Coverage

Direct Deposit

Weekly Pay Periods

Training and Development Programs

401k

Referral Program

About Apex Systems Apex Systems is a world‑class IT services company that serves thousands of clients across the globe. We value innovation, collaboration, and continuous learning. We offer career resources, training, certifications, development opportunities, and a comprehensive benefits package.

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