Service Desk Specialist

Get AI-powered advice on this job and more exclusive features. The IT Service Desk Specialist is responsible for providing technical support and customer service within the service desk environment. This role includes a variety of tasks, such as managing user accounts, configuring laptops and desktop systems, supporting conference room technology, and overseeing inventory management. The specialist will provide first-level support for networking, cloud services, applications, and general IT troubleshooting as needed. Key Responsibilities: Set up and install new personal computer systems for end-users. Regularly review, monitor, and perform necessary upgrades to maintain optimal performance of personal computers. Software Management: Install and maintain software applications across the organization. Provide training to users on software functionality and best practices. Hardware & Peripheral Support: Troubleshoot and manage printers, copiers, fax machines, and other IT equipment. Provide support for telephone systems, ensuring smooth operation and resolving any issues. User Support: Assist new employees with initial setup and orientation on IT hardware and software. Resolve issues submitted through help desk tickets, ensuring timely and efficient problem resolution. Asset Management: Maintain an up-to-date inventory of company IT assets, including both hardware and software. General IT Support: Address and resolve basic networking issues, cloud service problems, and application troubleshooting. Perform additional duties as assigned to support IT operations. Technical Skills: Comprehensive knowledge of PC hardware and software configurations. Proficiency in Microsoft Windows, networking, anti-virus software, email platforms, and Microsoft Office Suite. Strong ability to configure and troubleshoot printers and other peripherals in a networked environment. This role requires a proactive individual with strong technical expertise and a commitment to providing excellent customer service. The IT Service Desk Specialist will play a critical role in ensuring the smooth operation of the organization's IT systems and supporting the technological needs of its users. Thank You Seniority level

Seniority level Mid-Senior level Employment type

Employment type Contract Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Mastech Digital by 2x Get notified about new Service Desk Specialist jobs in

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