Capital One
Dealer Success Manager
Job Overview As a Dealer Success Manager, you operate as a Strategic Consultant and Customer‑Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high‑level partnership with your POD counterparts to collectively strategise and achieve superior success, providing the consultative expertise and training enablement that support the POD’s core sales objectives.
You are instrumental in expanding our footprint by contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialised expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy‑in from key auto‑dealer stakeholders, ensuring they maximise the value of our technology and processes, which has a direct impact on the company’s bottom line. You will play a key role in Capital One’s technology and relationship evolution.
We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer‑centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly.
Key Responsibilities
Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
Providing subject‑matter expertise on processes and Navigator Platform when representing the Sales organisation.
Product and process troubleshooting, specifically relating to Navigator Platform.
Frequent, in‑market visits to dealerships to foster relationships and execute the customer enablement cycle.
Travel
This position will be travelling up to 50% in the Jacksonville, FL market.
Basic Qualifications
High School diploma, GED or equivalent certification.
At least 1 year of experience in Process Management.
At least 1 year of experience in Relationship Management.
Preferred Qualifications
Bachelors Degree.
2+ years of experience in Process Management.
2+ years of experience in Relationship Management.
At this time, Capital One will not sponsor a new applicant for employment authorisation for this position.
Compensation Sales Territory: $109,900 – $125,400 for Dealer Success Manager Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI).
This role is expected to accept applications for a minimum of 5 business days. No agencies please.
Equal Opportunity Statement Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
Accommodations and Contact If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
Legal Disclosure Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr
Job Overview As a Dealer Success Manager, you operate as a Strategic Consultant and Customer‑Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high‑level partnership with your POD counterparts to collectively strategise and achieve superior success, providing the consultative expertise and training enablement that support the POD’s core sales objectives.
You are instrumental in expanding our footprint by contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialised expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy‑in from key auto‑dealer stakeholders, ensuring they maximise the value of our technology and processes, which has a direct impact on the company’s bottom line. You will play a key role in Capital One’s technology and relationship evolution.
We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer‑centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly.
Key Responsibilities
Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
Providing subject‑matter expertise on processes and Navigator Platform when representing the Sales organisation.
Product and process troubleshooting, specifically relating to Navigator Platform.
Frequent, in‑market visits to dealerships to foster relationships and execute the customer enablement cycle.
Travel
This position will be travelling up to 50% in the Jacksonville, FL market.
Basic Qualifications
High School diploma, GED or equivalent certification.
At least 1 year of experience in Process Management.
At least 1 year of experience in Relationship Management.
Preferred Qualifications
Bachelors Degree.
2+ years of experience in Process Management.
2+ years of experience in Relationship Management.
At this time, Capital One will not sponsor a new applicant for employment authorisation for this position.
Compensation Sales Territory: $109,900 – $125,400 for Dealer Success Manager Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI).
This role is expected to accept applications for a minimum of 5 business days. No agencies please.
Equal Opportunity Statement Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
Accommodations and Contact If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
Legal Disclosure Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr