Utica National Insurance Group
Claims Training & Performance Consultant - Property
Utica National Insurance Group, Pike Lake, Wisconsin, United States
Claims Training & Performance Consultant - Property
Utica National Insurance Group
At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an “A” rated, $1.7B award‑winning, nationally recognized property & casualty insurance carrier headquartered in Central New York, operating across the Eastern half of the United States with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago.
What You Will Do This role is strategically focused and responsible for the coordination, development and delivery of claims procedures and training programs within the Property line of business. Work will include identification of immediate and long‑term training needs for the claims teams. You will serve as a contact and technical resource on claim policies, programs and processes and provide guidance and monitor compliance of company guidelines, department processes, and claim procedures. Additionally, you will work closely with the Director of Claims Process & Learning and the claims quality team to develop training responsive to identified areas of claims improvement and provide training programs that optimize speed to proficiency, claims handling quality and retention across the claims organization.
Key Responsibilities
Design, develop and deliver claims technical and system training programs for current and new employees based on individual skill levels; coordinate and deliver training in areas of Utica specific procedures and systems.
Develop a claims training and delivery strategy to achieve optimal claims performance, maximize speed to proficiency and increase claims retention; utilize appropriate learning methodologies and technology to design and deliver training to claim staff.
Confer with Director of Claims Process & Learning, LOB leaders, and the Chief Claims Officer to identify claims improvement opportunity trends and implement training responsive to the trends.
Develop and maintain reference material to support claims specialist performance, including development and maintenance of claims procedures, manuals, and job aids; evaluate and work to deliver reference materials in manners that will be most impactful for the claims teams.
Act as a claims education coordinator for all new claims initiatives including introduction of new loss or cost containment programs, claims technology, regulatory changes, emerging claim trends or corporate initiatives.
Will work in tandem with the leadership team and the learning department to ensure skill development of claims personnel positioning them for professional development within the claims department.
Ensure that the Claims COE’s strategies are supported with the necessary resource documents and training.
Additional Responsibilities
Assist leadership in skills assessments and other performance‑intensive reviews, as needed.
Perform other duties as assigned.
Conform with all corporate policies and procedures.
What You Need
Bachelor's Degree preferred or equivalent business experience.
4‑7 years’ demonstrated knowledge and experience in multi‑line claim handling required.
4‑7 years’ supervisory, training or learning experience preferred.
Salary $103,300 – $136,400. The final salary correlates with work experience, geographic location, education, certifications, scope and responsibilities, and additional qualifications.
Benefits
Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (annual company contribution and discretionary profit sharing)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company‑Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits – Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back‑up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Additional Information This is a full‑time salaried, exempt (non‑overtime eligible) position.
Utica National is an Equal Opportunity Employer.
Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment, and work for a company you can be proud of.
Once you complete your application, you can monitor your status in the hiring process by logging into your profile.
A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
#J-18808-Ljbffr
At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an “A” rated, $1.7B award‑winning, nationally recognized property & casualty insurance carrier headquartered in Central New York, operating across the Eastern half of the United States with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago.
What You Will Do This role is strategically focused and responsible for the coordination, development and delivery of claims procedures and training programs within the Property line of business. Work will include identification of immediate and long‑term training needs for the claims teams. You will serve as a contact and technical resource on claim policies, programs and processes and provide guidance and monitor compliance of company guidelines, department processes, and claim procedures. Additionally, you will work closely with the Director of Claims Process & Learning and the claims quality team to develop training responsive to identified areas of claims improvement and provide training programs that optimize speed to proficiency, claims handling quality and retention across the claims organization.
Key Responsibilities
Design, develop and deliver claims technical and system training programs for current and new employees based on individual skill levels; coordinate and deliver training in areas of Utica specific procedures and systems.
Develop a claims training and delivery strategy to achieve optimal claims performance, maximize speed to proficiency and increase claims retention; utilize appropriate learning methodologies and technology to design and deliver training to claim staff.
Confer with Director of Claims Process & Learning, LOB leaders, and the Chief Claims Officer to identify claims improvement opportunity trends and implement training responsive to the trends.
Develop and maintain reference material to support claims specialist performance, including development and maintenance of claims procedures, manuals, and job aids; evaluate and work to deliver reference materials in manners that will be most impactful for the claims teams.
Act as a claims education coordinator for all new claims initiatives including introduction of new loss or cost containment programs, claims technology, regulatory changes, emerging claim trends or corporate initiatives.
Will work in tandem with the leadership team and the learning department to ensure skill development of claims personnel positioning them for professional development within the claims department.
Ensure that the Claims COE’s strategies are supported with the necessary resource documents and training.
Additional Responsibilities
Assist leadership in skills assessments and other performance‑intensive reviews, as needed.
Perform other duties as assigned.
Conform with all corporate policies and procedures.
What You Need
Bachelor's Degree preferred or equivalent business experience.
4‑7 years’ demonstrated knowledge and experience in multi‑line claim handling required.
4‑7 years’ supervisory, training or learning experience preferred.
Salary $103,300 – $136,400. The final salary correlates with work experience, geographic location, education, certifications, scope and responsibilities, and additional qualifications.
Benefits
Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (annual company contribution and discretionary profit sharing)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company‑Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits – Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back‑up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Additional Information This is a full‑time salaried, exempt (non‑overtime eligible) position.
Utica National is an Equal Opportunity Employer.
Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment, and work for a company you can be proud of.
Once you complete your application, you can monitor your status in the hiring process by logging into your profile.
A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
#J-18808-Ljbffr