TEKsystems
IT Service Desk Analyst
Apply for the
IT Service Desk Analyst
role at
TEKsystems .
About the Role Our client is seeking an IT Service Desk Analyst to join their IT Infrastructure team. You will be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. You’ll troubleshoot problems, escalates when necessary, and ensure excellent customer service every step of the way.
What You’ll Do
Provide friendly, professional technical support to end-users.
Respond to IT requests via phone, email, or ticketing system.
Diagnose and resolve issues when possible; escalation complex problems to the appropriate team.
Document all inquiries, troubleshooting steps, and resolutions accurately.
Monitor company systems for alerts and follow procedures to address them.
Use existing documentation to troubleshoot and suggest improvements.
Assist in coordinating major incidents and outages.
Requirements
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: 2+ years in IT support or a similar role.
Skills:
Strong troubleshooting and problem‑solving abilities.
Excellent oral and written communication skills.
Ability to work independently and maintain confidentiality.
Technical Knowledge:
Windows desktop & server operating systems.
PC hardware and communication software.
Other: Detail‑oriented, organized, and customer‑focused.
Preferred Qualifications
Familiarity with IT service desk practices and procedures.
Ability to analyze business information needs and procedures.
Job Type & Location Contract position based out of Omaha, NE.
Pay and Benefits The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Omaha, NE.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline This position is anticipated to close on Jan 19, 2026.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
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IT Service Desk Analyst
role at
TEKsystems .
About the Role Our client is seeking an IT Service Desk Analyst to join their IT Infrastructure team. You will be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. You’ll troubleshoot problems, escalates when necessary, and ensure excellent customer service every step of the way.
What You’ll Do
Provide friendly, professional technical support to end-users.
Respond to IT requests via phone, email, or ticketing system.
Diagnose and resolve issues when possible; escalation complex problems to the appropriate team.
Document all inquiries, troubleshooting steps, and resolutions accurately.
Monitor company systems for alerts and follow procedures to address them.
Use existing documentation to troubleshoot and suggest improvements.
Assist in coordinating major incidents and outages.
Requirements
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: 2+ years in IT support or a similar role.
Skills:
Strong troubleshooting and problem‑solving abilities.
Excellent oral and written communication skills.
Ability to work independently and maintain confidentiality.
Technical Knowledge:
Windows desktop & server operating systems.
PC hardware and communication software.
Other: Detail‑oriented, organized, and customer‑focused.
Preferred Qualifications
Familiarity with IT service desk practices and procedures.
Ability to analyze business information needs and procedures.
Job Type & Location Contract position based out of Omaha, NE.
Pay and Benefits The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Omaha, NE.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline This position is anticipated to close on Jan 19, 2026.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
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