AUTODOC
Direct message the job poster from AUTODOC
Human Connector, Talent Spotter, Sourcing Wizard – you guessed right, I'm your friendly recruiter The purpose of the
Marketplace Account Manager
role is to drive substantial growth and success for medium to large accounts within AUTODOC's automotive product marketplace. This role involves developing and managing strategic customer relationships, utilizing data‑driven insights to influence business decisions, and leading initiatives that enhance seller satisfaction and business performance. The Senior Marketplace Account Manager acts as an advocate for sellers internally, ensuring their needs are met and exceeded, while also contributing to the continuous improvement of AUTODOC's product offerings.
Key responsibilities
Strategic Account Management: Own and manage all facets of the account management process for medium to large accounts, building and maintaining strategic relationships with key customers.
Seller Advocacy and Support: Act as the voice of the seller internally, ensuring their needs and concerns are addressed promptly and accurately. Provide high-level support and strategic guidance to sellers to help them succeed.
Business Operations and Performance Analysis: Utilize tools, systems, and processes to drive results across the seller lifecycle. Analyze key metrics and use data‑driven insights to make informed business decisions and improve seller performance.
Product Expertise and Improvement: Exhibit deep knowledge of AUTODOC's product offerings and the broader ecosystem. Identify product bugs, high‑severity events, and feature enhancements, driving resolution and contributing to product development based on seller and customer feedback.
Competitive Analysis and Growth: Conduct deep dives on seller issues and the competitive landscape, delivering recommendations to improve seller and customer engagement and grow the business. Develop and implement seller‑specific account plans.
Mentorship and Team Development: Serve as a mentor to colleagues, providing guidance and support to help grow their skills and capabilities. Offer regular feedback and create opportunities for professional development.
Requirements
2+ years of experience in a similar role/area
Fluent English and German (Fluency in any other EU language is a plus – French, Italian, Spanish, and Swedish especially)
Relevant working experience in Sales and/or Account Management. Familiarity with CRMs (HubSpot), Seller Portal tools and platforms is a plus.
Previous experience in Seller Onboarding or Support is a plus
Self‑motivated, results‑driven, and autonomous with strong leadership qualities
Analytical, strategic thinker with excellent problem‑solving abilities
Detail‑oriented, well‑organized, and efficient in managing tasks and processes
Strong communication and interpersonal skills, effective with stakeholders
Seller‑centric mindset, excellent at advocating and supporting seller needs
Bachelor's Degree (Business Administration, Marketing, Commerce, or a related field)
What do we offer
Competitive salaries based on your professional experience
Fast growing international company with stable employment
Annual vacation and 1 additional day off on your birthday
Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work‑related issues.
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e‑learning platform) and coaching
Free English and German language classes
Referral Program with attractive incentives
Flexible working hours and hybrid work
Seniority level
Entry level
Employment type
Full‑time
Job function
Management
Industries: Technology, Information and Internet
#J-18808-Ljbffr
Human Connector, Talent Spotter, Sourcing Wizard – you guessed right, I'm your friendly recruiter The purpose of the
Marketplace Account Manager
role is to drive substantial growth and success for medium to large accounts within AUTODOC's automotive product marketplace. This role involves developing and managing strategic customer relationships, utilizing data‑driven insights to influence business decisions, and leading initiatives that enhance seller satisfaction and business performance. The Senior Marketplace Account Manager acts as an advocate for sellers internally, ensuring their needs are met and exceeded, while also contributing to the continuous improvement of AUTODOC's product offerings.
Key responsibilities
Strategic Account Management: Own and manage all facets of the account management process for medium to large accounts, building and maintaining strategic relationships with key customers.
Seller Advocacy and Support: Act as the voice of the seller internally, ensuring their needs and concerns are addressed promptly and accurately. Provide high-level support and strategic guidance to sellers to help them succeed.
Business Operations and Performance Analysis: Utilize tools, systems, and processes to drive results across the seller lifecycle. Analyze key metrics and use data‑driven insights to make informed business decisions and improve seller performance.
Product Expertise and Improvement: Exhibit deep knowledge of AUTODOC's product offerings and the broader ecosystem. Identify product bugs, high‑severity events, and feature enhancements, driving resolution and contributing to product development based on seller and customer feedback.
Competitive Analysis and Growth: Conduct deep dives on seller issues and the competitive landscape, delivering recommendations to improve seller and customer engagement and grow the business. Develop and implement seller‑specific account plans.
Mentorship and Team Development: Serve as a mentor to colleagues, providing guidance and support to help grow their skills and capabilities. Offer regular feedback and create opportunities for professional development.
Requirements
2+ years of experience in a similar role/area
Fluent English and German (Fluency in any other EU language is a plus – French, Italian, Spanish, and Swedish especially)
Relevant working experience in Sales and/or Account Management. Familiarity with CRMs (HubSpot), Seller Portal tools and platforms is a plus.
Previous experience in Seller Onboarding or Support is a plus
Self‑motivated, results‑driven, and autonomous with strong leadership qualities
Analytical, strategic thinker with excellent problem‑solving abilities
Detail‑oriented, well‑organized, and efficient in managing tasks and processes
Strong communication and interpersonal skills, effective with stakeholders
Seller‑centric mindset, excellent at advocating and supporting seller needs
Bachelor's Degree (Business Administration, Marketing, Commerce, or a related field)
What do we offer
Competitive salaries based on your professional experience
Fast growing international company with stable employment
Annual vacation and 1 additional day off on your birthday
Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work‑related issues.
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e‑learning platform) and coaching
Free English and German language classes
Referral Program with attractive incentives
Flexible working hours and hybrid work
Seniority level
Entry level
Employment type
Full‑time
Job function
Management
Industries: Technology, Information and Internet
#J-18808-Ljbffr