UFP Industries, Inc
Receptionist / Inside Sales Coordinator
UFP Industries, Inc, Burlington, North Carolina, United States, 27215
Job Summary
The Receptionist / Inside Sales Coordinator is a friendly, organized, and professional individual to be the first point of contact for our company. This person will manage front desk operations, greet visitors, handle phone and email communications and provide Inside Sales support to ensure smoother operation of daily activity. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relies on pre-established guidelines to perform the functions of the job.
Principle Duties and Responsibilities
Maintains frequent communication with customer base and gathers information to ensure their satisfaction
Handles basic issues and problems, and refers more complex issues to higher-level staff
Answer, screen, and direct phone calls and emails to the appropriate staff
Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
Manage incoming and outgoing mail and deliveries
Communicates sample needs for customers/dealers/contractors with the plant
Works with account managers to comply with customer request and to solve customer problems
Maintains positive relationships with distributors
Attends shows/events and product introductions when necessary
Attends various product trainings, as needed
Ensure compliance with security procedures and manage visitor logs
Performs other duties as required
Qualifications
Minimum of high school graduate
Minimum 2 years of experience, preferably in customer service
Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word, and Outlook)
Working knowledge of various office equipment
Excellent verbal and written communication skills
Professional demeanor and strong customer service orientation
Strong organizational and multitasking abilities
Click here to watch what a day in the life of an Inside Sales Coordinator looks like.
The Company is an Equal Opportunity Employer.
#J-18808-Ljbffr
Principle Duties and Responsibilities
Maintains frequent communication with customer base and gathers information to ensure their satisfaction
Handles basic issues and problems, and refers more complex issues to higher-level staff
Answer, screen, and direct phone calls and emails to the appropriate staff
Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
Manage incoming and outgoing mail and deliveries
Communicates sample needs for customers/dealers/contractors with the plant
Works with account managers to comply with customer request and to solve customer problems
Maintains positive relationships with distributors
Attends shows/events and product introductions when necessary
Attends various product trainings, as needed
Ensure compliance with security procedures and manage visitor logs
Performs other duties as required
Qualifications
Minimum of high school graduate
Minimum 2 years of experience, preferably in customer service
Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word, and Outlook)
Working knowledge of various office equipment
Excellent verbal and written communication skills
Professional demeanor and strong customer service orientation
Strong organizational and multitasking abilities
Click here to watch what a day in the life of an Inside Sales Coordinator looks like.
The Company is an Equal Opportunity Employer.
#J-18808-Ljbffr