UFP Industries, Inc
Job Summary
The Inside Sales Coordinator II is responsible for developing new prospects and interacting with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under general supervision; a certain degree of creativity and latitude is required; relies on pre-established guidelines to perform the functions of the job.
Principle Duties and Responsibilities
Maintains frequent communication with customer base and gathers information to ensure their satisfaction
Handles moderately complex issues and problems and refers more complex issues to higher-level staff
May provide leadership, coaching, and/or mentoring to a subordinate group
Solicits sales orders from existing customers via phone
Develops new customers via "pull" through marketing Phone-Internet
Assists qualifying leads by gauging interest level, time frame, needs, etc., and directs leads to proper channels
Executes market penetration strategy utilizing web-based sales leads
Communicates sample needs for customers/dealers/contractors with the plant
Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
Helps drive new product sales by communicating unknown products to customers
Works with account managers to comply with customer requests and to solve customer problems
Maintains positive relationships with distributors
Works with Product Managers to enhance sales programs
Attends shows and product introductions when necessary
Attends various product trainings, as needed
Prepares various reports and correspondence as required
Performs other duties as required
Qualifications
Minimum of high school graduate
Requires 2 to 4 years of experience in customer service or a related role
Possesses solid working knowledge of subject matter
Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
Working knowledge of various office equipment (computer, scanner, etc.)
Benefits starting after 60 days:
Vacation
Personal Time
Medical, Dental and Vision Insurances
401k
and more...
The Company is an Equal Opportunity Employer.
#J-18808-Ljbffr
Principle Duties and Responsibilities
Maintains frequent communication with customer base and gathers information to ensure their satisfaction
Handles moderately complex issues and problems and refers more complex issues to higher-level staff
May provide leadership, coaching, and/or mentoring to a subordinate group
Solicits sales orders from existing customers via phone
Develops new customers via "pull" through marketing Phone-Internet
Assists qualifying leads by gauging interest level, time frame, needs, etc., and directs leads to proper channels
Executes market penetration strategy utilizing web-based sales leads
Communicates sample needs for customers/dealers/contractors with the plant
Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
Helps drive new product sales by communicating unknown products to customers
Works with account managers to comply with customer requests and to solve customer problems
Maintains positive relationships with distributors
Works with Product Managers to enhance sales programs
Attends shows and product introductions when necessary
Attends various product trainings, as needed
Prepares various reports and correspondence as required
Performs other duties as required
Qualifications
Minimum of high school graduate
Requires 2 to 4 years of experience in customer service or a related role
Possesses solid working knowledge of subject matter
Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
Working knowledge of various office equipment (computer, scanner, etc.)
Benefits starting after 60 days:
Vacation
Personal Time
Medical, Dental and Vision Insurances
401k
and more...
The Company is an Equal Opportunity Employer.
#J-18808-Ljbffr