Forward Slash Technology
Strategic Client Advisor | MSP Account Leadership | IT Lifecycle Management
Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider (MSP) offering comprehensive IT, voice, and data services to small and mid‑sized businesses across the Midwest area. Our clients rely on us for proactive infrastructure management, security best practices, and thoughtful technology strategy. With a reputation for responsiveness, precision, and partnership, we aim to empower our clients to grow confidently in a connected world.
We are a collaborative team of professionals who believe in high‑touch, white‑glove service, continuous learning, and operational excellence. We value integrity, ownership, and a proactive approach to solving problems — both internally and on behalf of our clients.
Position Summary The Account Manager (AM) serves as a strategic client advisor, trusted relationship builder, and internal project navigator. This role is responsible for managing client accounts across the full‑service lifecycle—from initial intake to solution delivery and post‑launch sustainment. A successful AM is fluent in business process, technology lifecycle planning, and sales fundamentals, and excels in both proactive communication and cross‑functional collaboration.
At Forward Slash Technology, Account Managers play a key role in supporting clients across industries such as healthcare, legal, municipal government, and professional services. These organizations rely on our team to guide them through complex technology decisions involving cybersecurity, compliance, infrastructure growth, and digital transformation. The AM ensures alignment between client business objectives and technical solutions — driving client satisfaction, retention, and long‑term partnership.
Key Responsibilities
Client Relationship Management
Act as the primary liaison for a portfolio of assigned clients
Develop long‑term relationships and strategic account plans to guide client success
Conduct regular check‑ins and technology roadmap reviews
Serve as client advocate internally, ensuring satisfaction and proactive issue resolution
Monitor client usage patterns and address gaps in adoption or service
Drive client retention through proactive lifecycle planning and satisfaction tracking (e.g., QBRs, NPS follow‑up)
Solution Development & Quoting
Lead intake and discovery efforts for client requests
Coordinate with Engineering and Sales Engineering to ensure quotes reflect both technical accuracy and business value, reducing scope creep and ensuring delivery success
Evaluate opportunities using a structured quote qualification model (simple vs. full project)
Translate technical concepts into clear business language for client presentations
Manage pricing reviews, proposal timelines, and documentation in KQM and Autotask
Project Coordination & Delivery Oversight
Participate in pre‑implementation meetings and handoff processes
Track client approvals and ensure readiness for launch phases
Serve as an escalation point for project deviations in scope, cost, or timeline
Verify solution alignment throughout delivery lifecycle
Facilitate post‑launch follow‑up and client satisfaction surveys
Sales & Growth Enablement
Drive upsells and cross‑sell opportunities through relationship‑building and lifecycle awareness
Achieve quarterly client retention and account growth targets
Support business development and marketing campaigns with client insights
Maintain awareness of industry trends, pricing models, and competitive landscape
Track KPIs such as quote‑to‑win ratio and client follow‑up responsiveness to improve account performance and service efficiency
Qualifications
Required
3+ years of client‑facing experience in account management, project management, or technical sales
Bachelor’s degree in Business, Communications, IT, or a related field — or equivalent experience
Proven ability to manage multiple accounts and priorities concurrently
Strong verbal and written communication skills, including executive‑level presentation ability
Familiarity with quoting tools (e.g., KQM), CRMs and PSAs (e.g., Autotask), and documentation systems (e.g., IT Glue)
Proficiency in Microsoft Office Suite
Preferred
Prior experience in a Managed Services Provider (MSP) or IT services organization
Knowledge of hardware, licensing, and technology procurement practices
Exposure to business process evaluation and strategic planning
Understanding of network infrastructure and cyber security concepts
Familiarity with service agreements, renewals, and client SLAs
Core Competencies
Strategic Thinking & Business Acumen
Client‑Centered Communication
Operational Follow‑Through
Process‑Oriented Mindset
Team Collaboration
Initiative and Accountability
Quoting & Sales Fundamentals
Compliance & Background Requirements
Be a U.S. Citizen and hold a valid driver’s license with a clean driving record
Pass a MSP/Federal fingerprint‑based background check
Complete the CJIS Security & Privacy Training Certification
Why Join FST?
Join a growing company where your work has visible impact
Collaborate with seasoned engineers and business professionals
Learn from a high‑performing team in a supportive environment
Be part of a company where documentation, process clarity, and continuous learning are foundational to how we deliver results
Support clients ranging from 20 to 300 users and contribute to a fast‑growing, multi‑disciplinary team shaping the future of SMB IT in the Midwest
This is a full‑time, onsite position based in our St. Louis, MO office.
#J-18808-Ljbffr
Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider (MSP) offering comprehensive IT, voice, and data services to small and mid‑sized businesses across the Midwest area. Our clients rely on us for proactive infrastructure management, security best practices, and thoughtful technology strategy. With a reputation for responsiveness, precision, and partnership, we aim to empower our clients to grow confidently in a connected world.
We are a collaborative team of professionals who believe in high‑touch, white‑glove service, continuous learning, and operational excellence. We value integrity, ownership, and a proactive approach to solving problems — both internally and on behalf of our clients.
Position Summary The Account Manager (AM) serves as a strategic client advisor, trusted relationship builder, and internal project navigator. This role is responsible for managing client accounts across the full‑service lifecycle—from initial intake to solution delivery and post‑launch sustainment. A successful AM is fluent in business process, technology lifecycle planning, and sales fundamentals, and excels in both proactive communication and cross‑functional collaboration.
At Forward Slash Technology, Account Managers play a key role in supporting clients across industries such as healthcare, legal, municipal government, and professional services. These organizations rely on our team to guide them through complex technology decisions involving cybersecurity, compliance, infrastructure growth, and digital transformation. The AM ensures alignment between client business objectives and technical solutions — driving client satisfaction, retention, and long‑term partnership.
Key Responsibilities
Client Relationship Management
Act as the primary liaison for a portfolio of assigned clients
Develop long‑term relationships and strategic account plans to guide client success
Conduct regular check‑ins and technology roadmap reviews
Serve as client advocate internally, ensuring satisfaction and proactive issue resolution
Monitor client usage patterns and address gaps in adoption or service
Drive client retention through proactive lifecycle planning and satisfaction tracking (e.g., QBRs, NPS follow‑up)
Solution Development & Quoting
Lead intake and discovery efforts for client requests
Coordinate with Engineering and Sales Engineering to ensure quotes reflect both technical accuracy and business value, reducing scope creep and ensuring delivery success
Evaluate opportunities using a structured quote qualification model (simple vs. full project)
Translate technical concepts into clear business language for client presentations
Manage pricing reviews, proposal timelines, and documentation in KQM and Autotask
Project Coordination & Delivery Oversight
Participate in pre‑implementation meetings and handoff processes
Track client approvals and ensure readiness for launch phases
Serve as an escalation point for project deviations in scope, cost, or timeline
Verify solution alignment throughout delivery lifecycle
Facilitate post‑launch follow‑up and client satisfaction surveys
Sales & Growth Enablement
Drive upsells and cross‑sell opportunities through relationship‑building and lifecycle awareness
Achieve quarterly client retention and account growth targets
Support business development and marketing campaigns with client insights
Maintain awareness of industry trends, pricing models, and competitive landscape
Track KPIs such as quote‑to‑win ratio and client follow‑up responsiveness to improve account performance and service efficiency
Qualifications
Required
3+ years of client‑facing experience in account management, project management, or technical sales
Bachelor’s degree in Business, Communications, IT, or a related field — or equivalent experience
Proven ability to manage multiple accounts and priorities concurrently
Strong verbal and written communication skills, including executive‑level presentation ability
Familiarity with quoting tools (e.g., KQM), CRMs and PSAs (e.g., Autotask), and documentation systems (e.g., IT Glue)
Proficiency in Microsoft Office Suite
Preferred
Prior experience in a Managed Services Provider (MSP) or IT services organization
Knowledge of hardware, licensing, and technology procurement practices
Exposure to business process evaluation and strategic planning
Understanding of network infrastructure and cyber security concepts
Familiarity with service agreements, renewals, and client SLAs
Core Competencies
Strategic Thinking & Business Acumen
Client‑Centered Communication
Operational Follow‑Through
Process‑Oriented Mindset
Team Collaboration
Initiative and Accountability
Quoting & Sales Fundamentals
Compliance & Background Requirements
Be a U.S. Citizen and hold a valid driver’s license with a clean driving record
Pass a MSP/Federal fingerprint‑based background check
Complete the CJIS Security & Privacy Training Certification
Why Join FST?
Join a growing company where your work has visible impact
Collaborate with seasoned engineers and business professionals
Learn from a high‑performing team in a supportive environment
Be part of a company where documentation, process clarity, and continuous learning are foundational to how we deliver results
Support clients ranging from 20 to 300 users and contribute to a fast‑growing, multi‑disciplinary team shaping the future of SMB IT in the Midwest
This is a full‑time, onsite position based in our St. Louis, MO office.
#J-18808-Ljbffr