OSEA Malibu
Key Account Manager, ULTA & Nordstrom
OSEA Malibu, Los Angeles, California, United States, 90079
Join our fast-growing beauty brand and become an essential member of our Sales team as we continue to expand our presence with two of our most important retail partners: ULTA and Nordstrom. We are looking for a thoughtful, highly organized Key Account Manager who is passionate about clean beauty, loves working collaboratively, and brings a deep sense of ownership to every detail.
This role is all about execution—turning ideas into action through thoughtful account management, clear retailer communication, and reliable day-to-day business reporting. You'll play a key part in ensuring our strategic plans come to life smoothly and successfully, helping deliver best-in-class experiences for our retail partners and our customers.
If you thrive in a dynamic environment, enjoy building relationships, and are motivated by seeing your work make a tangible impact, you'll feel right at home here.
Responsibilities
Execute on key account plans and strategies, promotional programs, seasonal initiatives, and launch workflows with precision and timeliness
Serve as the primary day‑to‑day contact for ULTA and Nordstrom merchants, operations partners, and cross‑functional support teams, ensuring clear and proactive retailer and internal communication
Manage product assortment inclusive of all SKU setup, updates, forms, submissions, and item maintenance within retailer systems (e.g., ULTA Portal, Nordstrom forms)
Collect and ensure timely delivery of meeting agendas, recaps and ensure on‑time delivery and communication of all retailer deliverables, ensuring internal teams are aligned throughout
Coordinate cross‑functional alignment for all retailer initiatives by managing timelines, deliverables, calendars, and workflow communication
Ensure timely circulation of retailer updates, program requirements, and action items to internal teams and confirm follow‑through
Maintain accurate trackers, launch documents, promotional files, retailer forms, and executional tools to ensure operational accuracy and visibility
Support field and education partners with store‑level updates, merchandising needs, and communication of retail priorities
Troubleshoot executional or operational issues identified through retailer communication and coordinate internal support where needed
Build strong, trust‑based relationships with retailer partners through consistent communication, reliability, and attention to detail
Requirements
3+ years of experience in account management, retail operations, or sales support, preferably within beauty, personal care, or CPG
Demonstrated ability to manage detailed timelines and complex workflows with exceptional attention to detail. Experience working with major beauty retailers (ULTA, Nordstrom, Sephora, Target, etc.) strongly preferred
Strong written and verbal communication skills; confident managing daily retailer conversations and cross‑functional coordination
Analytical skills with the ability to interpret weekly sales performance and identify executional opportunities or risksStrong experience with Excel/Google Sheets, PowerPoint/Google Slides, Google Suite preferred
Highly organized, proactive, resourceful, and solutions‑oriented
Comfortable operating in a fast‑paced, growth‑oriented environment
Must reside in the United States to be considered for this position (PST or CST time zones preferred)
Please note that visa sponsorship is not available for this position
Compensation The anticipated salary range for this position is $75,000 - $110,000 per year. Actual salary will consider skills, qualifications, experience, and location.
Benefits What We Offer
Medical, dental, and vision
Flexible Spending Account (FSA)
Quarterly wellness and technology stipend
401(k) match (up to 4%)
New hire work from home stipend
Up to 3 months of parental leave for eligible team members
Flexible PTO
Paid company holidays
4 days to volunteer per year
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This role is all about execution—turning ideas into action through thoughtful account management, clear retailer communication, and reliable day-to-day business reporting. You'll play a key part in ensuring our strategic plans come to life smoothly and successfully, helping deliver best-in-class experiences for our retail partners and our customers.
If you thrive in a dynamic environment, enjoy building relationships, and are motivated by seeing your work make a tangible impact, you'll feel right at home here.
Responsibilities
Execute on key account plans and strategies, promotional programs, seasonal initiatives, and launch workflows with precision and timeliness
Serve as the primary day‑to‑day contact for ULTA and Nordstrom merchants, operations partners, and cross‑functional support teams, ensuring clear and proactive retailer and internal communication
Manage product assortment inclusive of all SKU setup, updates, forms, submissions, and item maintenance within retailer systems (e.g., ULTA Portal, Nordstrom forms)
Collect and ensure timely delivery of meeting agendas, recaps and ensure on‑time delivery and communication of all retailer deliverables, ensuring internal teams are aligned throughout
Coordinate cross‑functional alignment for all retailer initiatives by managing timelines, deliverables, calendars, and workflow communication
Ensure timely circulation of retailer updates, program requirements, and action items to internal teams and confirm follow‑through
Maintain accurate trackers, launch documents, promotional files, retailer forms, and executional tools to ensure operational accuracy and visibility
Support field and education partners with store‑level updates, merchandising needs, and communication of retail priorities
Troubleshoot executional or operational issues identified through retailer communication and coordinate internal support where needed
Build strong, trust‑based relationships with retailer partners through consistent communication, reliability, and attention to detail
Requirements
3+ years of experience in account management, retail operations, or sales support, preferably within beauty, personal care, or CPG
Demonstrated ability to manage detailed timelines and complex workflows with exceptional attention to detail. Experience working with major beauty retailers (ULTA, Nordstrom, Sephora, Target, etc.) strongly preferred
Strong written and verbal communication skills; confident managing daily retailer conversations and cross‑functional coordination
Analytical skills with the ability to interpret weekly sales performance and identify executional opportunities or risksStrong experience with Excel/Google Sheets, PowerPoint/Google Slides, Google Suite preferred
Highly organized, proactive, resourceful, and solutions‑oriented
Comfortable operating in a fast‑paced, growth‑oriented environment
Must reside in the United States to be considered for this position (PST or CST time zones preferred)
Please note that visa sponsorship is not available for this position
Compensation The anticipated salary range for this position is $75,000 - $110,000 per year. Actual salary will consider skills, qualifications, experience, and location.
Benefits What We Offer
Medical, dental, and vision
Flexible Spending Account (FSA)
Quarterly wellness and technology stipend
401(k) match (up to 4%)
New hire work from home stipend
Up to 3 months of parental leave for eligible team members
Flexible PTO
Paid company holidays
4 days to volunteer per year
#J-18808-Ljbffr