Ring Power Cat
Inside Sales Advisor - Parts - Utilites
Ring Power Cat, Aiken, South Carolina, United States, 29805
Position Summary
Inside Sales Advisor – Parts – Utilities role at Ring Power Cat.
Primary Job Role
Maintains company standards in housekeeping and contamination control.
Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt.
Supports key business initiatives such as freight recovery, service charge reduction, returns and collections.
Assists customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log).
Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum.
Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact "Trusted Partner" relationship.
Performs other duties as assigned.
Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills: Demonstrates required depth and mastery of knowledge and skill associated with the job as identified in the LMS and other applicable sources. Demonstrates effective application of job‑specific knowledge, skills and ability required to resolve job‑related challenges in the workplace. Refer to job‑specific training requirements for the job identified in the LMS.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Stress Management: Keeps functioning effectively when under pressure and maintains self‑control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked.
Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to elevate critical issues when unsuccessful in gaining support.
Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
Credibility: Demonstrates concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.
Education and Experience
Formal Education: High School diploma or GED.
Experience: 1‑2 years.
Not Required But Highly Desired Criteria: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. Able to easily and effectively comprehend, speak and write in the English language. Basic phone and email knowledge and etiquette. Warehouse operations experience.
Updating of Knowledge Job requirements change requiring re‑training to stay current every 1‑2 years.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving: Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.
Creativity: Job requires some creativity to generate solutions or improve effectiveness within well‑established boundaries.
Autonomy: Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well‑established parameters.
Working Environment
Stress Load: Constant exposure to these stresses (more than 80% of the time).
Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work.
Work Schedule: Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.
Organizational Impact: A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility: Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).
Physical Demands
"NA" Not Applicable
"O" Occasionally - (up to 3 hours/day)
"F" Frequently - (3‑6 hours/day)
"C" Constantly - (6‑8 hours/day)
N/A Climbing
O Balancing
O Stooping
O Kneeling
O Crouching
O Crawling
O Reaching
O Standing
C Sitting
O Walking
C Feeling
N/A Fingering
O Grasping
C Repetitive Motion
C Talking
C Hearing
O Pushing - Up to 25 lbs.
O Pulling - Up to 25 lbs.
O Lifting - Up to 25 lbs.
O Pushing - 26‑50 lbs
O Pulling - 26‑50 lbs.
O Lifting - 26‑50 lbs.
O Pushing - Over 50 lbs.
O Pulling - Over 50 lbs.
O Lifting - Over 50 lbs.
Environmental Conditions
"NA" Not Applicable
"O" Occasionally - (up to 3 hours/day)
"F" Frequently - (3‑6 hours/day)
"C" Constantly - (6‑8 hours/day)
C Inside conditions Protection from weather but not necessarily from temperature change.
O Outside environmental conditions No effective protection from weather.
N/A Extreme cold Temperatures below 32 degrees for periods of more than one hour.
N/A Extreme heat Temperatures above 100 degrees for periods of more than one hour.
O Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level.
N/A Vibration Exposure to oscillating movements of the extremities of whole body.
N/A Hazards Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
N/A Atmospheric conditions One or more of the following conditions that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation.
N/A Oils There is air and/or skin exposure to oils and other cutting fluids.
N/A Air particulates / contaminants the worker is required to wear respirator.
Equal Opportunity Statement RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Seniority Level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Machinery Manufacturing
Referrals increase your chances of interviewing at Ring Power Cat by 2x.
Get notified about new Parts Advisor jobs in Aiken, SC.
#J-18808-Ljbffr
Primary Job Role
Maintains company standards in housekeeping and contamination control.
Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt.
Supports key business initiatives such as freight recovery, service charge reduction, returns and collections.
Assists customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log).
Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum.
Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact "Trusted Partner" relationship.
Performs other duties as assigned.
Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills: Demonstrates required depth and mastery of knowledge and skill associated with the job as identified in the LMS and other applicable sources. Demonstrates effective application of job‑specific knowledge, skills and ability required to resolve job‑related challenges in the workplace. Refer to job‑specific training requirements for the job identified in the LMS.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Stress Management: Keeps functioning effectively when under pressure and maintains self‑control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked.
Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to elevate critical issues when unsuccessful in gaining support.
Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
Credibility: Demonstrates concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.
Education and Experience
Formal Education: High School diploma or GED.
Experience: 1‑2 years.
Not Required But Highly Desired Criteria: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. Able to easily and effectively comprehend, speak and write in the English language. Basic phone and email knowledge and etiquette. Warehouse operations experience.
Updating of Knowledge Job requirements change requiring re‑training to stay current every 1‑2 years.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving: Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.
Creativity: Job requires some creativity to generate solutions or improve effectiveness within well‑established boundaries.
Autonomy: Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well‑established parameters.
Working Environment
Stress Load: Constant exposure to these stresses (more than 80% of the time).
Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work.
Work Schedule: Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.
Organizational Impact: A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility: Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).
Physical Demands
"NA" Not Applicable
"O" Occasionally - (up to 3 hours/day)
"F" Frequently - (3‑6 hours/day)
"C" Constantly - (6‑8 hours/day)
N/A Climbing
O Balancing
O Stooping
O Kneeling
O Crouching
O Crawling
O Reaching
O Standing
C Sitting
O Walking
C Feeling
N/A Fingering
O Grasping
C Repetitive Motion
C Talking
C Hearing
O Pushing - Up to 25 lbs.
O Pulling - Up to 25 lbs.
O Lifting - Up to 25 lbs.
O Pushing - 26‑50 lbs
O Pulling - 26‑50 lbs.
O Lifting - 26‑50 lbs.
O Pushing - Over 50 lbs.
O Pulling - Over 50 lbs.
O Lifting - Over 50 lbs.
Environmental Conditions
"NA" Not Applicable
"O" Occasionally - (up to 3 hours/day)
"F" Frequently - (3‑6 hours/day)
"C" Constantly - (6‑8 hours/day)
C Inside conditions Protection from weather but not necessarily from temperature change.
O Outside environmental conditions No effective protection from weather.
N/A Extreme cold Temperatures below 32 degrees for periods of more than one hour.
N/A Extreme heat Temperatures above 100 degrees for periods of more than one hour.
O Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level.
N/A Vibration Exposure to oscillating movements of the extremities of whole body.
N/A Hazards Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
N/A Atmospheric conditions One or more of the following conditions that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation.
N/A Oils There is air and/or skin exposure to oils and other cutting fluids.
N/A Air particulates / contaminants the worker is required to wear respirator.
Equal Opportunity Statement RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Seniority Level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Machinery Manufacturing
Referrals increase your chances of interviewing at Ring Power Cat by 2x.
Get notified about new Parts Advisor jobs in Aiken, SC.
#J-18808-Ljbffr