Zendesk
Employee Service (ES) Specialist - Customer Success
Zendesk, Granite Heights, Wisconsin, United States
Employer Industry: Customer Service Software Solutions
Why consider this job opportunity:
Salary up to $236,000.00 OTE
Opportunity for career advancement and growth within the organization
Flexibility to work remotely part of the week
Supportive and inclusive work environment with a hybrid working model
Chance to influence product development and customer success strategies
Access to comprehensive benefits and potential bonuses
What to Expect (Job Responsibilities):
Serve as the product and workflow expert for Employee Service in the post-sale organization
Guide customers on best practices across ITSM/ITAM and broader Employee Service use cases
Lead workshops and success planning sessions focused on internal service maturity and workflow optimization
Act as the Employee Service subject matter expert within account teams to enhance customer strategies
Collaborate with various departments to ensure customer needs and expectations are met
What is Required (Qualifications):
7+ years of experience in Customer Success, ITSM/ITAM, IT Operations, HR Service Delivery, Professional Services, or Technical Account Management within enterprise SaaS
Strong understanding of internal service delivery models across IT, HR, Finance, and Operations
Demonstrated experience in driving adoption and optimization of SaaS platforms
Excellent advisory and consulting skills to engage with service leaders and executive stakeholders
Strong communication and facilitation skills across customer and internal teams
How to Stand Out (Preferred Qualifications):
Familiarity with ITIL or internal service management frameworks
Experience with data storytelling, value mapping, and outcome-based customer engagement
Bachelor's degree in business, information systems, computer science, or a related field
#CustomerService #SaaS #EmployeeExperience #CareerOpportunity #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $236,000.00 OTE
Opportunity for career advancement and growth within the organization
Flexibility to work remotely part of the week
Supportive and inclusive work environment with a hybrid working model
Chance to influence product development and customer success strategies
Access to comprehensive benefits and potential bonuses
What to Expect (Job Responsibilities):
Serve as the product and workflow expert for Employee Service in the post-sale organization
Guide customers on best practices across ITSM/ITAM and broader Employee Service use cases
Lead workshops and success planning sessions focused on internal service maturity and workflow optimization
Act as the Employee Service subject matter expert within account teams to enhance customer strategies
Collaborate with various departments to ensure customer needs and expectations are met
What is Required (Qualifications):
7+ years of experience in Customer Success, ITSM/ITAM, IT Operations, HR Service Delivery, Professional Services, or Technical Account Management within enterprise SaaS
Strong understanding of internal service delivery models across IT, HR, Finance, and Operations
Demonstrated experience in driving adoption and optimization of SaaS platforms
Excellent advisory and consulting skills to engage with service leaders and executive stakeholders
Strong communication and facilitation skills across customer and internal teams
How to Stand Out (Preferred Qualifications):
Familiarity with ITIL or internal service management frameworks
Experience with data storytelling, value mapping, and outcome-based customer engagement
Bachelor's degree in business, information systems, computer science, or a related field
#CustomerService #SaaS #EmployeeExperience #CareerOpportunity #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr