Ghost
Ghost is a data-driven distribution platform for the best brands in the world. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock new revenue for all types of inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L. Catterton), Ghost is one of LA’s fastest-growing startups.
About the Role We are looking for a strategic Account Manager to oversee a portfolio of enterprise buyers, ensuring their success, satisfaction, and desire to grow and partner with Ghost. You will focus on relationship management, prioritizing repeat transactions, fostering long-term growth, and optimizing client outcomes. Your proactive and entrepreneurial approach to account management will be pivotal in achieving customer retention and company growth objectives.
Key Responsibilities Account Management & Relationship Building
Develop and execute tailored account plans for each customer, aligning their business objectives with our marketplace offerings to maximize value and satisfaction
Cultivate and maintain strong, trust-based relationships with senior stakeholders across client organizations, serving as their primary point of contact and advocate within our company
Negotiate and close deals while collaborating with internal teams to ensure a smooth end-to-end experience
Analyze client purchasing patterns and inventory needs online and in-store, as well as via competitor shopping, to proactively recommend opportunities for inventory buys that meet client requirements
Address and resolve client issues promptly and effectively, ensuring a high level of client satisfaction and retention
Performance & Market Monitoring
Accurately and consistently record all client interactions in HubSpot and other CRM systems, ensuring precise tracking of account metrics, transaction volumes, and client data across internal platforms
Stay informed about industry trends, competitor activities, and client business developments to identify new opportunities and potential risks
Develop materials for clients that translate performance data and market insights into value-driven buying strategies and long-term account expansion opportunities
Cross-Functional Collaboration & Leadership
Work closely with internal teams, including Supply, Operations, Engineering, Product, and Design (EPD), and Finance to ensure seamless service delivery and to advocate for client needs
Qualifications
Bachelor's degree in Business Administration or a related field, a plus
3+ years of experience in account management, customer success, or related roles
Experience in retail, managed marketplaces, eCommerce, excess inventory solutions, or supply chain management a plus
Comfort with software technology and quickly adopting new features
Analytical abilities, excellent communication and negotiation skills, and proficiency in CRM software (e.g., Hubspot)
Self-motivated, client-focused, with the ability to work independently and as part of a collaborative team
Experience in a fast-moving and dynamic startup environment a plus
This role is onsite preferably in our Los Angeles office, but we are open to onsite in NYC. Our target base compensation for this position is
$85,000 to $95,000 . This position is eligible to participate in our incentive commission plan. We value experience and are open to higher compensation for candidates with exceptional skills and background.
Benefits we offer
Medical, Vision, and Dental with some plans covered at 100%
Competitive compensation and equity structure
401K
Unlimited PTO
Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Internet Marketplace Platforms
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About the Role We are looking for a strategic Account Manager to oversee a portfolio of enterprise buyers, ensuring their success, satisfaction, and desire to grow and partner with Ghost. You will focus on relationship management, prioritizing repeat transactions, fostering long-term growth, and optimizing client outcomes. Your proactive and entrepreneurial approach to account management will be pivotal in achieving customer retention and company growth objectives.
Key Responsibilities Account Management & Relationship Building
Develop and execute tailored account plans for each customer, aligning their business objectives with our marketplace offerings to maximize value and satisfaction
Cultivate and maintain strong, trust-based relationships with senior stakeholders across client organizations, serving as their primary point of contact and advocate within our company
Negotiate and close deals while collaborating with internal teams to ensure a smooth end-to-end experience
Analyze client purchasing patterns and inventory needs online and in-store, as well as via competitor shopping, to proactively recommend opportunities for inventory buys that meet client requirements
Address and resolve client issues promptly and effectively, ensuring a high level of client satisfaction and retention
Performance & Market Monitoring
Accurately and consistently record all client interactions in HubSpot and other CRM systems, ensuring precise tracking of account metrics, transaction volumes, and client data across internal platforms
Stay informed about industry trends, competitor activities, and client business developments to identify new opportunities and potential risks
Develop materials for clients that translate performance data and market insights into value-driven buying strategies and long-term account expansion opportunities
Cross-Functional Collaboration & Leadership
Work closely with internal teams, including Supply, Operations, Engineering, Product, and Design (EPD), and Finance to ensure seamless service delivery and to advocate for client needs
Qualifications
Bachelor's degree in Business Administration or a related field, a plus
3+ years of experience in account management, customer success, or related roles
Experience in retail, managed marketplaces, eCommerce, excess inventory solutions, or supply chain management a plus
Comfort with software technology and quickly adopting new features
Analytical abilities, excellent communication and negotiation skills, and proficiency in CRM software (e.g., Hubspot)
Self-motivated, client-focused, with the ability to work independently and as part of a collaborative team
Experience in a fast-moving and dynamic startup environment a plus
This role is onsite preferably in our Los Angeles office, but we are open to onsite in NYC. Our target base compensation for this position is
$85,000 to $95,000 . This position is eligible to participate in our incentive commission plan. We value experience and are open to higher compensation for candidates with exceptional skills and background.
Benefits we offer
Medical, Vision, and Dental with some plans covered at 100%
Competitive compensation and equity structure
401K
Unlimited PTO
Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Internet Marketplace Platforms
#J-18808-Ljbffr