Government Jobs
Job Title
To serve as the first point of contact to the public representing the Beaufort County Treasurer's Office and facilitate the collection of virtual payments and communication of information between the public and the Treasurer's Office, focused on delivering the best customer-centric services with authenticity and accuracy. Examples Of Duties
Leadership Responsibilities: Demonstrates buy-in to our vision, mission and values in their day-to-day work and in a manner that fosters fulfillment of our culture statement. Exercises situational and operational awareness to proactively identify potential issues and blind spots and address them appropriately. Engages in Meetings with Purpose consistently and productively, maximizing opportunities to share information, feedback and suggestions in a professional and constructive manner. Task Responsibilities: Processes, validates and applies payments via import from various sources, including, but not limited to: IVR and lockbox. Reviews, processes and validates mailing address change requests. Identifies, reports and processes anomalies and/or exceptions and follows through to a resolution. Generates mass receipt files and submits for printing and distribution to paying taxpayers. Addresses and responds to customer inquiries received via Zendesk, including, but not limited to talk, text, and chat. Compile and validate monthly reports to State Agencies. Performs other tasks, as assigned. Relationship Responsibilities: Serves as the primary support and subject matter expert for internal and external stakeholders in a manner that enhances team culture, reflects our vision, mission, and values, and fosters public trust. Demonstrates professional support and communication, both verbal and written, that reflects clarity, accuracy, and professionalism and is in accordance with Beaufort County Treasurer policies and procedures. Exercises timely follow-through on the resolution of issues and exceptions, taking ownership regardless of the source. Gauges, anticipates, reacts and meets the needs of others in a manner that creates a positive environment and best reflects our team culture, vision, mission and values. General Responsibilities: Possesses a growth mindset with a focus on personal and team development, and attends training sessions as appropriate. Participates in cross-training initiatives as directed, to provide departmental support and ensure operational continuity across functional areas. Assists in the training and onboarding of new staff and contributes to peer development through knowledge sharing and mentorship. Demonstrates flexibility and adaptability in response to evolving priorities and the operational needs of the Treasurer's Office. Complies with and maintains a current knowledge of all applicable laws, policies and procedures: immediately initiates any actions necessary to correct violations/deviations. Prepares and updates, operating procedures and/or policies when directed. Exhibits flexibility to meet demands of the team including, but not limited to, working in another location. Performs other related duties as required. Typical Qualifications
Minimum Qualifications: High School diploma or GED; Associate degree preferred in Management, Business, or related field. Significant experience with Microsoft Office, particularly Excel, and professional communication, both verbal and written. At least 5 years prior experience in a professional setting that involved customer service and data entry. At least 1-year prior experience in the Treasurer's Office, or related field, preferred. Possesses a valid driver's license. Supplemental Information: All applicants tentatively selected for a position with Beaufort County Council will be required to submit to urinalysis to screen for the illegal use of drugs and to a background check prior to appointment. Employment is contingent upon clearing both the drug screening and background investigation. Beaufort County is an Equal Opportunity Employer.
To serve as the first point of contact to the public representing the Beaufort County Treasurer's Office and facilitate the collection of virtual payments and communication of information between the public and the Treasurer's Office, focused on delivering the best customer-centric services with authenticity and accuracy. Examples Of Duties
Leadership Responsibilities: Demonstrates buy-in to our vision, mission and values in their day-to-day work and in a manner that fosters fulfillment of our culture statement. Exercises situational and operational awareness to proactively identify potential issues and blind spots and address them appropriately. Engages in Meetings with Purpose consistently and productively, maximizing opportunities to share information, feedback and suggestions in a professional and constructive manner. Task Responsibilities: Processes, validates and applies payments via import from various sources, including, but not limited to: IVR and lockbox. Reviews, processes and validates mailing address change requests. Identifies, reports and processes anomalies and/or exceptions and follows through to a resolution. Generates mass receipt files and submits for printing and distribution to paying taxpayers. Addresses and responds to customer inquiries received via Zendesk, including, but not limited to talk, text, and chat. Compile and validate monthly reports to State Agencies. Performs other tasks, as assigned. Relationship Responsibilities: Serves as the primary support and subject matter expert for internal and external stakeholders in a manner that enhances team culture, reflects our vision, mission, and values, and fosters public trust. Demonstrates professional support and communication, both verbal and written, that reflects clarity, accuracy, and professionalism and is in accordance with Beaufort County Treasurer policies and procedures. Exercises timely follow-through on the resolution of issues and exceptions, taking ownership regardless of the source. Gauges, anticipates, reacts and meets the needs of others in a manner that creates a positive environment and best reflects our team culture, vision, mission and values. General Responsibilities: Possesses a growth mindset with a focus on personal and team development, and attends training sessions as appropriate. Participates in cross-training initiatives as directed, to provide departmental support and ensure operational continuity across functional areas. Assists in the training and onboarding of new staff and contributes to peer development through knowledge sharing and mentorship. Demonstrates flexibility and adaptability in response to evolving priorities and the operational needs of the Treasurer's Office. Complies with and maintains a current knowledge of all applicable laws, policies and procedures: immediately initiates any actions necessary to correct violations/deviations. Prepares and updates, operating procedures and/or policies when directed. Exhibits flexibility to meet demands of the team including, but not limited to, working in another location. Performs other related duties as required. Typical Qualifications
Minimum Qualifications: High School diploma or GED; Associate degree preferred in Management, Business, or related field. Significant experience with Microsoft Office, particularly Excel, and professional communication, both verbal and written. At least 5 years prior experience in a professional setting that involved customer service and data entry. At least 1-year prior experience in the Treasurer's Office, or related field, preferred. Possesses a valid driver's license. Supplemental Information: All applicants tentatively selected for a position with Beaufort County Council will be required to submit to urinalysis to screen for the illegal use of drugs and to a background check prior to appointment. Employment is contingent upon clearing both the drug screening and background investigation. Beaufort County is an Equal Opportunity Employer.