Store Protection Specialist
at
Ross Stores, Inc.
Ross Stores, Inc. is a leading off‑price retail chain with over 2,200 stores nationwide. Our focus is delivering high‑quality, on‑trending merchandise at extraordinary savings, while creating a fun, treasure‑hunt experience for shoppers.
About Ross Stores, Inc. Headquartered in Dublin, CA, we operate three buying offices in New York City, Los Angeles and Boston, and eight distribution centers across the country. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to inclusivity, learning opportunities and career growth for our employees.
As Part Of Our Team, You Will Experience
Success: Our winning team pursues excellence while learning and evolving.
Career Growth: We develop industry‑leading talent because Ross grows when our people grow.
Teamwork: We work together to solve hard problems and find the best solutions.
Diversity, Equality & Inclusion: We celebrate diverse backgrounds, identities and ideas, and strive to be a positive force in our community.
General Purpose This position provides a visible presence at the Store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist greets all customers in a courteous manner, deters potential theft through a commanding presence in Company‑issued vest/required black attire, and monitors the Code 50 package inspection policy. Walks the sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage. Must embrace Company values and protect the Ross treasure.
Essential Functions Maintaining Safe & Secure Environment
Prioritizes safety, practices safe behaviors and assists Store Leadership in maintaining a safe and secure environment.
Provides visible “command” presence with eye contact and prominent greetings at entrances, exits and on the sales floor, wearing Company vest/required black attire.
Removes clutter and ensures clear egress to emergency exits.
Developing Great Teams & Partnerships
Provides excellent customer service by greeting customers, making eye contact, smiling, and answering questions courteously.
Treats all Customers and Associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times; recognizes Associates using Company recognition programs.
Engages with internal and external partners, including conference calls, district meetings, training Associates, and recognition activities.
Performs other duties as assigned to support Loss Prevention initiatives.
Personal Store Brand
Represent and support the Company brand at all times.
Maintains a professional appearance in accordance with Company dress code.
Mitigating Theft & Fraud
Monitors entrances, exits and the sales floor for potential theft, identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends, communicating effectively with Store Leadership and Loss Prevention Leadership.
Adheres to Company policy for external theft response.
Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Minimizing Operational Shortage
Increases Store awareness on effective processes to minimize operational shortage, training and educating Associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for Customers and Associates.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications & Special Skills Required
High School education or equivalent required; AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active Security Guard License preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the Store team.
Excellent customer service skills.
Proven ability to effectively resolve conflict.
Must comply with all applicable federal and state laws for security positions, including additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100% of work time standing, walking and moving around the Store.
Must be able to raise or lower objects more than 25 lbs. at any level.
Must be able to regularly bend, stoop or crouch (frequency and duration vary with daily business needs).
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities None
Disclaimer This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
Compensation And Benefits The base pay range for this role is $17.00 – $17.50 per hour. Pay is dependent on experience, skills, qualifications, education, certification, seniority and location. The range listed is one component of the total compensation package. Other rewards vary by position and location.
Seniority Level Entry Level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
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at
Ross Stores, Inc.
Ross Stores, Inc. is a leading off‑price retail chain with over 2,200 stores nationwide. Our focus is delivering high‑quality, on‑trending merchandise at extraordinary savings, while creating a fun, treasure‑hunt experience for shoppers.
About Ross Stores, Inc. Headquartered in Dublin, CA, we operate three buying offices in New York City, Los Angeles and Boston, and eight distribution centers across the country. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to inclusivity, learning opportunities and career growth for our employees.
As Part Of Our Team, You Will Experience
Success: Our winning team pursues excellence while learning and evolving.
Career Growth: We develop industry‑leading talent because Ross grows when our people grow.
Teamwork: We work together to solve hard problems and find the best solutions.
Diversity, Equality & Inclusion: We celebrate diverse backgrounds, identities and ideas, and strive to be a positive force in our community.
General Purpose This position provides a visible presence at the Store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist greets all customers in a courteous manner, deters potential theft through a commanding presence in Company‑issued vest/required black attire, and monitors the Code 50 package inspection policy. Walks the sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage. Must embrace Company values and protect the Ross treasure.
Essential Functions Maintaining Safe & Secure Environment
Prioritizes safety, practices safe behaviors and assists Store Leadership in maintaining a safe and secure environment.
Provides visible “command” presence with eye contact and prominent greetings at entrances, exits and on the sales floor, wearing Company vest/required black attire.
Removes clutter and ensures clear egress to emergency exits.
Developing Great Teams & Partnerships
Provides excellent customer service by greeting customers, making eye contact, smiling, and answering questions courteously.
Treats all Customers and Associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times; recognizes Associates using Company recognition programs.
Engages with internal and external partners, including conference calls, district meetings, training Associates, and recognition activities.
Performs other duties as assigned to support Loss Prevention initiatives.
Personal Store Brand
Represent and support the Company brand at all times.
Maintains a professional appearance in accordance with Company dress code.
Mitigating Theft & Fraud
Monitors entrances, exits and the sales floor for potential theft, identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends, communicating effectively with Store Leadership and Loss Prevention Leadership.
Adheres to Company policy for external theft response.
Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Minimizing Operational Shortage
Increases Store awareness on effective processes to minimize operational shortage, training and educating Associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for Customers and Associates.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications & Special Skills Required
High School education or equivalent required; AA degree preferred.
One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active Security Guard License preferred.
Ability to work effectively in a fast‑paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the Store team.
Excellent customer service skills.
Proven ability to effectively resolve conflict.
Must comply with all applicable federal and state laws for security positions, including additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Physical Requirements / ADA
Consistent timeliness and regular attendance.
Ability to spend up to 100% of work time standing, walking and moving around the Store.
Must be able to raise or lower objects more than 25 lbs. at any level.
Must be able to regularly bend, stoop or crouch (frequency and duration vary with daily business needs).
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities None
Disclaimer This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
Compensation And Benefits The base pay range for this role is $17.00 – $17.50 per hour. Pay is dependent on experience, skills, qualifications, education, certification, seniority and location. The range listed is one component of the total compensation package. Other rewards vary by position and location.
Seniority Level Entry Level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
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