TEKsystems
$18/hour Call Center Representative (Hybrid)
TEKsystems, Pomona, California, United States, 91768
Job Description:
We are seeking a skilled Customer Service Representative to join our tax-specific department. The ideal candidate will handle both inbound and outbound calls related to property tax inquiries and provide exceptional support to customers and lending partners.
Key Responsibilities
Answer inbound calls regarding property tax-related questions
Make outbound follow-up calls to customers as needed
Handle 20-40 calls per day, many of which may be lengthy and detailed
Review and research faxes and emails, routing them to the appropriate lenders or clients
Navigate multiple screens and work across 5-7 applications simultaneously
Manage transferred calls from lenders and provide accurate, timely assistance
Adapt to evolving processes and system updates
Initially manage calls for approximately three assigned lenders
Use MSP and Black Knight applications for case management
Handle escalation calls with professionalism and apply effective de‑escalation techniques
Required Skills
Call center operations
Excel data entry and general computer proficiency
Strong customer support and communication skills
Preferred Qualifications
Prior experience in a tax or mortgage-focused call center (highly preferred)
Bilingual in Spanish or Mandarin (a plus)
Proficiency in Microsoft Excel
Job Type & Location:
This is a Contract to Hire position based out of Pomona, CA.
Pay and Benefits:
The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type:
This is a hybrid position in Pomona, CA.
Application Deadline:
This position is anticipated to close on Jan 12, 2026.
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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We are seeking a skilled Customer Service Representative to join our tax-specific department. The ideal candidate will handle both inbound and outbound calls related to property tax inquiries and provide exceptional support to customers and lending partners.
Key Responsibilities
Answer inbound calls regarding property tax-related questions
Make outbound follow-up calls to customers as needed
Handle 20-40 calls per day, many of which may be lengthy and detailed
Review and research faxes and emails, routing them to the appropriate lenders or clients
Navigate multiple screens and work across 5-7 applications simultaneously
Manage transferred calls from lenders and provide accurate, timely assistance
Adapt to evolving processes and system updates
Initially manage calls for approximately three assigned lenders
Use MSP and Black Knight applications for case management
Handle escalation calls with professionalism and apply effective de‑escalation techniques
Required Skills
Call center operations
Excel data entry and general computer proficiency
Strong customer support and communication skills
Preferred Qualifications
Prior experience in a tax or mortgage-focused call center (highly preferred)
Bilingual in Spanish or Mandarin (a plus)
Proficiency in Microsoft Excel
Job Type & Location:
This is a Contract to Hire position based out of Pomona, CA.
Pay and Benefits:
The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type:
This is a hybrid position in Pomona, CA.
Application Deadline:
This position is anticipated to close on Jan 12, 2026.
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr