California Staffing
$18/hour Call Center Representative (Hybrid)
California Staffing, Pomona, California, United States, 91766
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our tax-specific department. The ideal candidate will handle both inbound and outbound calls related to property tax inquiries and provide exceptional support to customers and lending partners. Key Responsibilities: Answer inbound calls regarding property tax-related questions Make outbound follow-up calls to customers as needed Handle 2040 calls per day, many of which may be lengthy and detailed Review and research faxes and emails, routing them to the appropriate lenders or clients Navigate multiple screens and work across 57 applications simultaneously Manage transferred calls from lenders and provide accurate, timely assistance Adapt to evolving processes and system updates Initially manage calls for approximately three assigned lenders Use MSP and Black Knight applications for case management Handle escalation calls with professionalism and apply effective de-escalation techniques Required Skills: Call center operations Excel data entry and general computer proficiency Strong customer support and communication skills Preferred Qualifications: Prior experience in a tax or mortgage-focused call center (highly preferred) Bilingual in Spanish or Mandarin (a plus) Proficiency in Microsoft Excel Job Type & Location: This is a Contract to Hire position based out of Pomona, CA. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Pomona, CA. Application Deadline: This position is anticipated to close on Jan 12, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a skilled Customer Service Representative to join our tax-specific department. The ideal candidate will handle both inbound and outbound calls related to property tax inquiries and provide exceptional support to customers and lending partners. Key Responsibilities: Answer inbound calls regarding property tax-related questions Make outbound follow-up calls to customers as needed Handle 2040 calls per day, many of which may be lengthy and detailed Review and research faxes and emails, routing them to the appropriate lenders or clients Navigate multiple screens and work across 57 applications simultaneously Manage transferred calls from lenders and provide accurate, timely assistance Adapt to evolving processes and system updates Initially manage calls for approximately three assigned lenders Use MSP and Black Knight applications for case management Handle escalation calls with professionalism and apply effective de-escalation techniques Required Skills: Call center operations Excel data entry and general computer proficiency Strong customer support and communication skills Preferred Qualifications: Prior experience in a tax or mortgage-focused call center (highly preferred) Bilingual in Spanish or Mandarin (a plus) Proficiency in Microsoft Excel Job Type & Location: This is a Contract to Hire position based out of Pomona, CA. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Pomona, CA. Application Deadline: This position is anticipated to close on Jan 12, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.