Lennox
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Customer Success Leader
role at
Lennox
1 day ago Be among the first 25 applicants
Who We Are Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. To do so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).
Benefits For information regarding our impressive benefits package, please visit our web site at
LII Benefits . We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.
What Drives Success Under direct supervision, the Customer Success Leader develops new prospects and partners with existing national account customers to drive growth in maintenance and service offerings. This role is responsible for post-sales success, strengthening customer relationships, ensuring contractual performance, and expanding services through operational excellence and customer satisfaction.
Key Responsibilities
Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions
Build, maintain, and grow key relationships with targeted existing and prospective national accounts
Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, and repeat business
Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met
Monitor customer success indicators and proactively address service gaps or risks
Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported
Identify account expansion and growth opportunities within existing customer relationships
Negotiate pricing and terms of sales and service agreements in alignment with business objectives
Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems
What We Are Looking For
Bachelor’s degree or an equivalent combination of education and relevant experience
Five year sale experience
Expert-level relationship-building, listening, persuasion, and negotiation skills
Strong time management and organizational abilities
In-depth knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
Strong understanding of customer service principles, including customer needs assessment, quality standards, and satisfaction evaluation
Excellent written and verbal communication skills
Substantial industry and product knowledge
Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software
Compensation This is a salaried exempt role. The starting salary range for this role and market is between
$75,000 - $105,000
annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.
Benefits Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Manufacturing
Referrals increase your chances of interviewing at Lennox by 2x
#J-18808-Ljbffr
Customer Success Leader
role at
Lennox
1 day ago Be among the first 25 applicants
Who We Are Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. To do so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).
Benefits For information regarding our impressive benefits package, please visit our web site at
LII Benefits . We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.
What Drives Success Under direct supervision, the Customer Success Leader develops new prospects and partners with existing national account customers to drive growth in maintenance and service offerings. This role is responsible for post-sales success, strengthening customer relationships, ensuring contractual performance, and expanding services through operational excellence and customer satisfaction.
Key Responsibilities
Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions
Build, maintain, and grow key relationships with targeted existing and prospective national accounts
Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, and repeat business
Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met
Monitor customer success indicators and proactively address service gaps or risks
Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported
Identify account expansion and growth opportunities within existing customer relationships
Negotiate pricing and terms of sales and service agreements in alignment with business objectives
Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems
What We Are Looking For
Bachelor’s degree or an equivalent combination of education and relevant experience
Five year sale experience
Expert-level relationship-building, listening, persuasion, and negotiation skills
Strong time management and organizational abilities
In-depth knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
Strong understanding of customer service principles, including customer needs assessment, quality standards, and satisfaction evaluation
Excellent written and verbal communication skills
Substantial industry and product knowledge
Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software
Compensation This is a salaried exempt role. The starting salary range for this role and market is between
$75,000 - $105,000
annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.
Benefits Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Manufacturing
Referrals increase your chances of interviewing at Lennox by 2x
#J-18808-Ljbffr