First Security Bank
FT Retail Banker - Fayetteville, AR - Job
First Security Bank, Fayetteville, North Carolina, United States, 28305
Title
FT Retail Banker – Full‑Time/ Part‑Time – Location: Fayetteville East
Important Application Information Please note that we do not accept resumes. We encourage applicants to include work history on our formal application available via the "Apply Now" link. Data from resume cannot be downloaded into the application. View additional job opportunities at https://www.fsbank.com/about/join-us/.
Summary First Security Bank is seeking a professional, energetic and team‑oriented individual to join our team as a Retail Banker! If this is you and you want to join a dynamic team who is passionate about serving our Arkansas community, then you should apply!
Qualifications
High school diploma or GED required at completion of graduating year.
1–2 years of post‑secondary education and/or cash handling, customer service, relevant banking or professional experience preferred.
Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
Proficiency with Outlook, Word, typing, 10‑key and utilization of the internet is required.
Willingness to demonstrate Core 5 values with customers and coworkers.
Hours of Availability Regularly scheduled hours per week: 40 (plus). Monday – Friday 7:45 am‑5:15 pm. Saturday rotation 8:45 am‑12:30 pm (typically 1–2 per month). Extended working hours may be required.
Essential Duties and Responsibilities
Process deposits, withdrawals, cash advances, issue cashier's checks, and cash checks, securing proper identification and following retail policies and procedures; examine deposited checks, determine funds availability based on regulations, complete hold notices, identify counterfeit currency, refer customers to other bank services as necessary.
Visually review customer transactions verifying necessary information.
Count and balance cash with retail platform; buy and sell currency from the vault as needed; ensure cash drawer limits are not exceeded; scan proof work through branch capture machine.
Receive mortgage, consumer, and other loan payments.
Promote bank services and products following cross‑selling procedures or directing clients to appropriate personnel; refer customers to the proper department for issues that cannot be resolved at the retail line.
Adhere to daily opening and closing procedures; follow prescribed security and safety measures; secure coins and currency in vault at closing, ensuring that cash drawers and safes are locked.
Maintain currency and coin supply per bank policy; manually count, verify, and strap currency; process coins by selling to the vault in accordance with cash limit and coin policy; balance coin machine as needed.
Assist with night deposits, mail deposits, and ATM deposits as needed.
Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed; inform the Bank Secrecy Act Officer of any suspicious or fraudulent activities.
Inform managerial staff of department activities and any problems, concerns or outages exceeding $50.00; assist with resolving retail outages and research discrepancies.
Assist internal customers and executive management as requested.
Handle special requests such as redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe‑deposit box procedures, providing account printouts, advanced research, and referrals; admit customers to their safe‑deposit boxes.
Balance ATM and main cash vault as needed.
Provide quality service by answering questions, telephone inquiries, and providing information on bank services; handle or assist other retail staff with unusual transactions and answer difficult customer inquiries.
Identify fraudulent transactions, review concerns with management, stay informed on new suspicious activities.
Obtain training and become proficient in executing wire transfers.
Adhere to strict privacy regarding customer account information; maintain confidentiality.
Operate computer software and equipment, telephone, scanner and copier; become proficient with internal bank software.
Hold a valid driver’s license, have access to reliable transportation for arriving to work on time, work on‑site at assigned location, and be willing to extend working hours when necessary.
Attend various retail training classes as assigned by management.
Additional duties may be assigned by management.
Upon Successful Training
Build consumer and business customer profiles as needed.
Process debit cards upon request.
Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
Update identification.
Open and close accounts.
Handle debit card disputes.
Supervisory Responsibilities This position has no supervisory responsibilities.
Soft Skills Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
Physical Demands The employee must have visual acuity to read materials in either printed format or on a computer screen, view and identify customers at drive‑through windows or via camera, and identify customers inside the lobby and outside. Ability to articulate sufficiently well to communicate with customers and coworkers is required. Must be able to converse in person, over the phone, and using drive‑through service. Must have sufficient mobility to work in a standard office setting; sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment; repetitive movement of wrist, hands, and fingers required to handle currency and operate office equipment including money counter and drive‑through tube; must be able to lift coins and currency weighing up to 50 lb. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Mental Demands Ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. Ability to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. Must be able to use basic mathematical skills related to currency including adding, subtracting, multiplying, and dividing numbers. Ability to read and interpret documents and draft routine written communications.
Equal Opportunity Employer Statement First Security Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age, genetics, national origin, veteran status, or disability status or any other classification protected by federal or state law.
About the Organization Based in Searcy, Arkansas, privately‑held First Security Bancorp has the most complete and diverse product offering of any Arkansas‑based financial services holding company. First Security can meet any financing need – right here in Arkansas. With more than 1,000 employees covering locations throughout the state, we offer solutions for the financial needs of individuals, businesses and the public sector, including a network of local community banks, respected investment banking and wealth management services, public finance, real estate development and revitalization, leasing and mortgage services. This position is currently accepting applications.
Apply Now Apply via the "Apply Now" link on our website.
#J-18808-Ljbffr
Important Application Information Please note that we do not accept resumes. We encourage applicants to include work history on our formal application available via the "Apply Now" link. Data from resume cannot be downloaded into the application. View additional job opportunities at https://www.fsbank.com/about/join-us/.
Summary First Security Bank is seeking a professional, energetic and team‑oriented individual to join our team as a Retail Banker! If this is you and you want to join a dynamic team who is passionate about serving our Arkansas community, then you should apply!
Qualifications
High school diploma or GED required at completion of graduating year.
1–2 years of post‑secondary education and/or cash handling, customer service, relevant banking or professional experience preferred.
Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
Proficiency with Outlook, Word, typing, 10‑key and utilization of the internet is required.
Willingness to demonstrate Core 5 values with customers and coworkers.
Hours of Availability Regularly scheduled hours per week: 40 (plus). Monday – Friday 7:45 am‑5:15 pm. Saturday rotation 8:45 am‑12:30 pm (typically 1–2 per month). Extended working hours may be required.
Essential Duties and Responsibilities
Process deposits, withdrawals, cash advances, issue cashier's checks, and cash checks, securing proper identification and following retail policies and procedures; examine deposited checks, determine funds availability based on regulations, complete hold notices, identify counterfeit currency, refer customers to other bank services as necessary.
Visually review customer transactions verifying necessary information.
Count and balance cash with retail platform; buy and sell currency from the vault as needed; ensure cash drawer limits are not exceeded; scan proof work through branch capture machine.
Receive mortgage, consumer, and other loan payments.
Promote bank services and products following cross‑selling procedures or directing clients to appropriate personnel; refer customers to the proper department for issues that cannot be resolved at the retail line.
Adhere to daily opening and closing procedures; follow prescribed security and safety measures; secure coins and currency in vault at closing, ensuring that cash drawers and safes are locked.
Maintain currency and coin supply per bank policy; manually count, verify, and strap currency; process coins by selling to the vault in accordance with cash limit and coin policy; balance coin machine as needed.
Assist with night deposits, mail deposits, and ATM deposits as needed.
Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed; inform the Bank Secrecy Act Officer of any suspicious or fraudulent activities.
Inform managerial staff of department activities and any problems, concerns or outages exceeding $50.00; assist with resolving retail outages and research discrepancies.
Assist internal customers and executive management as requested.
Handle special requests such as redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe‑deposit box procedures, providing account printouts, advanced research, and referrals; admit customers to their safe‑deposit boxes.
Balance ATM and main cash vault as needed.
Provide quality service by answering questions, telephone inquiries, and providing information on bank services; handle or assist other retail staff with unusual transactions and answer difficult customer inquiries.
Identify fraudulent transactions, review concerns with management, stay informed on new suspicious activities.
Obtain training and become proficient in executing wire transfers.
Adhere to strict privacy regarding customer account information; maintain confidentiality.
Operate computer software and equipment, telephone, scanner and copier; become proficient with internal bank software.
Hold a valid driver’s license, have access to reliable transportation for arriving to work on time, work on‑site at assigned location, and be willing to extend working hours when necessary.
Attend various retail training classes as assigned by management.
Additional duties may be assigned by management.
Upon Successful Training
Build consumer and business customer profiles as needed.
Process debit cards upon request.
Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
Update identification.
Open and close accounts.
Handle debit card disputes.
Supervisory Responsibilities This position has no supervisory responsibilities.
Soft Skills Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
Physical Demands The employee must have visual acuity to read materials in either printed format or on a computer screen, view and identify customers at drive‑through windows or via camera, and identify customers inside the lobby and outside. Ability to articulate sufficiently well to communicate with customers and coworkers is required. Must be able to converse in person, over the phone, and using drive‑through service. Must have sufficient mobility to work in a standard office setting; sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment; repetitive movement of wrist, hands, and fingers required to handle currency and operate office equipment including money counter and drive‑through tube; must be able to lift coins and currency weighing up to 50 lb. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Mental Demands Ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. Ability to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. Must be able to use basic mathematical skills related to currency including adding, subtracting, multiplying, and dividing numbers. Ability to read and interpret documents and draft routine written communications.
Equal Opportunity Employer Statement First Security Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age, genetics, national origin, veteran status, or disability status or any other classification protected by federal or state law.
About the Organization Based in Searcy, Arkansas, privately‑held First Security Bancorp has the most complete and diverse product offering of any Arkansas‑based financial services holding company. First Security can meet any financing need – right here in Arkansas. With more than 1,000 employees covering locations throughout the state, we offer solutions for the financial needs of individuals, businesses and the public sector, including a network of local community banks, respected investment banking and wealth management services, public finance, real estate development and revitalization, leasing and mortgage services. This position is currently accepting applications.
Apply Now Apply via the "Apply Now" link on our website.
#J-18808-Ljbffr