BS&A Software
Key Responsibilities
Lead or support all aspects of implementation of the BS&A Cloud ERP for our customers upgrading from the on‑premises BS&A solution
Direct customer interaction to guide them through the implementation process, which includes setting the proper expectations, scheduling, training on core processes, and providing support during the implementation period
Educate customers on how to use the Cloud‑based software for their core day‑to‑day processes
Support customers through all phases of the upgrade as required to ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A’s Cloud ERP software
Diagnose, research and analyze customer concerns and requests, and ensure customer satisfaction
Assist with data extractions and conversions
Create and maintain documentation related to upgraded processes and client‑facing materials
Verify data and municipal customizations to ensure critical components are converted successfully
Other duties as assigned
Qualifications
Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
Strong work ethic
Ability to manage projects concurrently
Ability to thrive in a fast‑paced environment
Excellent organizational and time management skills
Exceptional communication and customer service skills with the ability to simplify technical aspects for non‑technical users
Willingness to learn new material (technical and non‑technical)
The ability to work independently and as part of a team
Detail‑oriented and ability to follow through
Basic SQL knowledge is preferred but not required
Some limited travel may be required, up to 10%. If located outside Lansing, MI area, travel to our headquarters in Lansing for initial onboarding and training may be required
Location: Bath, MI
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Lead or support all aspects of implementation of the BS&A Cloud ERP for our customers upgrading from the on‑premises BS&A solution
Direct customer interaction to guide them through the implementation process, which includes setting the proper expectations, scheduling, training on core processes, and providing support during the implementation period
Educate customers on how to use the Cloud‑based software for their core day‑to‑day processes
Support customers through all phases of the upgrade as required to ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A’s Cloud ERP software
Diagnose, research and analyze customer concerns and requests, and ensure customer satisfaction
Assist with data extractions and conversions
Create and maintain documentation related to upgraded processes and client‑facing materials
Verify data and municipal customizations to ensure critical components are converted successfully
Other duties as assigned
Qualifications
Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
Strong work ethic
Ability to manage projects concurrently
Ability to thrive in a fast‑paced environment
Excellent organizational and time management skills
Exceptional communication and customer service skills with the ability to simplify technical aspects for non‑technical users
Willingness to learn new material (technical and non‑technical)
The ability to work independently and as part of a team
Detail‑oriented and ability to follow through
Basic SQL knowledge is preferred but not required
Some limited travel may be required, up to 10%. If located outside Lansing, MI area, travel to our headquarters in Lansing for initial onboarding and training may be required
Location: Bath, MI
#J-18808-Ljbffr