Wellbox Health
Patient Engagement Specialist (Remote)
Wellbox Health, Jacksonville, Florida, United States, 32290
Join to apply for the
Patient Engagement Specialist (Remote)
role at
Wellbox Health
3 days ago Be among the first 25 applicants
Base pay range $18.00/hr - $18.00/hr
Position Summary The Patient Enrollment Specialist engages eligible patients by phone to inform and enroll them into Chronic Care Management services. This role plays a key part in improving patient health outcomes by ensuring patients understand program benefits and feel supported throughout the enrollment process. The role manages a high-volume outbound and inbound call workflow, delivers exceptional customer service, meets performance goals, and supports annual patient satisfaction outreach.
Essential Functions
Conduct 120+ outbound phone calls daily to patients eligible for Chronic Care Management programs.
Conduct patient satisfaction calls for all practices annually.
Engage with patients over the phone to identify how Care Management can benefit them and clearly communicate the value it can provide.
Answer inbound phone calls, addressing any questions or concerns with professionalism and care.
Meet or exceed weekly and monthly production quotas.
Where applicable, conduct Intake assessment or gather relevant information on newly enrolled patients, to hand off the Care Coordination team.
Required Education And Experience
Certified Medical Assistant (CMA) certification preferred.
Strong sales and/or customer service experience.
Minimum one-year call center experience, healthcare setting preferred.
Must have a clear and pleasant speaking voice.
Energetic and approachable personality.
Self-starter who thrives in a fast-paced and quota-driven environment.
Proven experience meeting or exceeding goals in a call center and/or sales environment.
Bilingual candidates preferred.
Position Type And Expected Hours Of Work
Regular, full-time position that operates in an office or remote work environment.
Hours generally 8 am - 5 pm, may vary slightly depending on client needs.
Physical Requirements
Virtual position requiring sitting or standing at a computer for approximately 40 hours weekly and making phone calls.
Some computer setup required.
Work Environment This opportunity allows you to work from the comfort of your home. We will provide equipment and software such as a laptop and headset for internet-based calls. A hard-wired, high-speed internet connection and a private space free from outside noise and distraction, including pets or children, and that complies with HIPAA privacy laws is required.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Health, Wellness & Fitness
#J-18808-Ljbffr
Patient Engagement Specialist (Remote)
role at
Wellbox Health
3 days ago Be among the first 25 applicants
Base pay range $18.00/hr - $18.00/hr
Position Summary The Patient Enrollment Specialist engages eligible patients by phone to inform and enroll them into Chronic Care Management services. This role plays a key part in improving patient health outcomes by ensuring patients understand program benefits and feel supported throughout the enrollment process. The role manages a high-volume outbound and inbound call workflow, delivers exceptional customer service, meets performance goals, and supports annual patient satisfaction outreach.
Essential Functions
Conduct 120+ outbound phone calls daily to patients eligible for Chronic Care Management programs.
Conduct patient satisfaction calls for all practices annually.
Engage with patients over the phone to identify how Care Management can benefit them and clearly communicate the value it can provide.
Answer inbound phone calls, addressing any questions or concerns with professionalism and care.
Meet or exceed weekly and monthly production quotas.
Where applicable, conduct Intake assessment or gather relevant information on newly enrolled patients, to hand off the Care Coordination team.
Required Education And Experience
Certified Medical Assistant (CMA) certification preferred.
Strong sales and/or customer service experience.
Minimum one-year call center experience, healthcare setting preferred.
Must have a clear and pleasant speaking voice.
Energetic and approachable personality.
Self-starter who thrives in a fast-paced and quota-driven environment.
Proven experience meeting or exceeding goals in a call center and/or sales environment.
Bilingual candidates preferred.
Position Type And Expected Hours Of Work
Regular, full-time position that operates in an office or remote work environment.
Hours generally 8 am - 5 pm, may vary slightly depending on client needs.
Physical Requirements
Virtual position requiring sitting or standing at a computer for approximately 40 hours weekly and making phone calls.
Some computer setup required.
Work Environment This opportunity allows you to work from the comfort of your home. We will provide equipment and software such as a laptop and headset for internet-based calls. A hard-wired, high-speed internet connection and a private space free from outside noise and distraction, including pets or children, and that complies with HIPAA privacy laws is required.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Health, Wellness & Fitness
#J-18808-Ljbffr