Compass
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end‑to‑end platform that empowers residential real‑estate agents to deliver exceptional service to sellers and buyers.
About the Role As a Customer Success Specialist (also known as “Agent Experience Manager”), you are the first point of contact for new customers and serve as their account manager from day one. The role is fully on‑site in our Palm Beach, FL office (150 Worth Ave). You will support agents with training, marketing requests, and help them adopt Compass technology and services.
Responsibilities
Manage a portfolio of high‑touch customers by serving as their day‑to‑day contact via phone, email, and in‑person meetings.
Promote the adoption of Compass technology and adjacent services by providing 1:1 support, strategic recommendations, and group training sessions.
Provide essential marketing support by answering questions, creating collateral from templates (including listing presentations and postcards), and coordinating with marketing specialists for more complex requests.
Partner with the Onboarding team on strategy and logistics for welcoming new customers.
Support ongoing projects such as new office openings, national initiatives, and new expansion or M&A activity.
Collaborate with teammates and departments to champion agent questions and feedback.
Qualifications
2–3 years of experience in customer service, training, office management, hospitality, or operations.
Prior real‑estate experience is a plus.
Experience with live or virtual training is a plus.
Experience working with enterprise technology (e.g., Zendesk, Salesforce, Confluence) is a plus.
Passion for supporting and serving agents who want to grow their businesses.
Ability to establish credibility with key agent decision‑makers and influencers.
Excellent listening skills and empathy for customer pain points.
Ability to foster community and encourage in‑office interaction and engagement.
Strong problem‑solving and analytical skills, with the ability to devise solutions quickly.
Skilled communicator with great interpersonal skills, able to build and manage relationships.
Meticulous attention to detail and organization.
Strong creative writing skills and an eye for design.
Available to work during standard office hours.
Capacity to lift up to 25 lb.
Perks and Benefits Participation in incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele‑health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
As an equal‑opportunity employer, we offer competitive compensation packages, robust benefits, and professional growth opportunities aimed at helping employees thrive.
Notice for California Applicants: Los Angeles County Fair Chance Notice.
#J-18808-Ljbffr
About the Role As a Customer Success Specialist (also known as “Agent Experience Manager”), you are the first point of contact for new customers and serve as their account manager from day one. The role is fully on‑site in our Palm Beach, FL office (150 Worth Ave). You will support agents with training, marketing requests, and help them adopt Compass technology and services.
Responsibilities
Manage a portfolio of high‑touch customers by serving as their day‑to‑day contact via phone, email, and in‑person meetings.
Promote the adoption of Compass technology and adjacent services by providing 1:1 support, strategic recommendations, and group training sessions.
Provide essential marketing support by answering questions, creating collateral from templates (including listing presentations and postcards), and coordinating with marketing specialists for more complex requests.
Partner with the Onboarding team on strategy and logistics for welcoming new customers.
Support ongoing projects such as new office openings, national initiatives, and new expansion or M&A activity.
Collaborate with teammates and departments to champion agent questions and feedback.
Qualifications
2–3 years of experience in customer service, training, office management, hospitality, or operations.
Prior real‑estate experience is a plus.
Experience with live or virtual training is a plus.
Experience working with enterprise technology (e.g., Zendesk, Salesforce, Confluence) is a plus.
Passion for supporting and serving agents who want to grow their businesses.
Ability to establish credibility with key agent decision‑makers and influencers.
Excellent listening skills and empathy for customer pain points.
Ability to foster community and encourage in‑office interaction and engagement.
Strong problem‑solving and analytical skills, with the ability to devise solutions quickly.
Skilled communicator with great interpersonal skills, able to build and manage relationships.
Meticulous attention to detail and organization.
Strong creative writing skills and an eye for design.
Available to work during standard office hours.
Capacity to lift up to 25 lb.
Perks and Benefits Participation in incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele‑health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
As an equal‑opportunity employer, we offer competitive compensation packages, robust benefits, and professional growth opportunities aimed at helping employees thrive.
Notice for California Applicants: Los Angeles County Fair Chance Notice.
#J-18808-Ljbffr