Reprise
We have a responsibility to create a workplace and culture that is both accessible to all and embraces diversity, equity, inclusion, belonging, and social responsibility.
Respect
We treat others with respect and expect to be treated with respect at all times. Demonstrating respect isn’t a suggestion; it’s a requirement. Execution & Drive
We’re action-oriented. We invest our energy into moving forward, but we don’t let perfection get in the way of success. Our bias is to get things done. We can only stay on top if we’re constantly thinking ahead of the competition. Benefits of Being a Reprisian
Unlimited paid time off
Flexible parental leave
100% remote - anywhere in the US
Free online mental health therapy
Inclusive and supportive working environment
Early stage equity
Equitable & objectively-determined compensation
Current Openings
Senior Customer Success Manager
Location
United States Employment Type
Full time Location Type
Remote Department
Customer Success Mission:
Own a book of delighted customers who gain increasing value from Reprise—using product expertise and trusted relationships to lead customers from onboarding to renewal and expansion.
What You'll Do:
Accelerate Customer Success from Day One Design and execute onboarding strategies that drive full product adoption and help customers achieve their launch goals Deliver hands‑on training and enablement to ensure customers use the Reprise platform independently and confidently Create clear success milestones and proactively guide customers through their journey from implementation to value realization Own Customer Relationships & Outcomes Serve as the primary trusted advisor for your portfolio of enterprise customers, building deep relationships with stakeholders across all organizational levels Conduct strategic business reviews with executives that demonstrate ROI, align on objectives, and strengthen partnership Understand each customer’s business goals and translate Reprise capabilities into tangible business value Drive Retention & Growth Maintain a customer retention rate and net expansion through deeply understood and proactively managed relationships Identify and qualify expansion opportunities, collaborating with Sales to close upsell and cross‑sell deals Accurately forecast renewal outcomes through continuous engagement and early risk identification Navigate Complexity & Mitigate Risk Proactively identify signals of customer concern through usage data, health scores, and relationship insights Develop and execute mitigation strategies before issues escalate, coordinating across internal teams as needed Guide customer teams through process change and drive adoption of new features and workflows Amplify the Customer Voice Surface actionable customer insights to Product, Sales, and Enablement teams—delivering insights that drive measurable improvements Represent Reprise with credibility and professionalism in every customer interaction Partner cross‑functionally to ensure customer feedback shapes product development and company strategy What You Bring:
Experience & Track Record 5‑8 years of customer success or account management experience in Enterprise B2B SaaS. GTM experience is a plus. Proven success managing enterprise accounts through complete lifecycle—from onboarding through expansion and renewal Demonstrated ability to maintain high retention rates and drive net revenue expansion Technical & Consultative Skills Strong technical aptitude with the ability to quickly learn software and teach configuration to customers Experience with demo tools, sales enablement platforms, or similar technical products are all a plus Consultative approach backed by business acumen—you connect technical capabilities to business outcomes Communication & Executive Presence Exceptional written and verbal communication skills with an emphasis on clarity, empathy, and solution‑orientation Comfortable presenting to C‑level executives and senior decision‑makers, both internally and at customer organizations Skilled at navigating complex organizational structures and building trust across multiple stakeholder groups Strategic & Analytical Mindset Strong project management capabilities—you lead cross‑functional initiatives with multiple stakeholders without formal authority Data‑driven approach to interpreting product usage, health scores, and renewal metrics Proactive problem‑solver who anticipates needs and acts before issues arise Collaboration & Adaptability Team player who effectively partners cross‑functionally. Adaptable and thrives in fast‑paced startup environments where priorities shift quickly Self‑motivated with the ability to work independently while contributing to team success How Success is Measured
Customer Onboarding Excellence, Retention & Expansion, Customer Enablement, Forecast Accuracy, Customer Trust, Strategic Impact
We know how challenging a job search can be. Many candidates are applying to multiple roles across multiple companies, and the lack of visibility into these selection and hiring processes can create confusion and uncertainty. At Reprise, we do our best to provide clarity and ensure you know where you stand throughout the process. If you’re a strong fit for the role, we’ll contact you as soon as possible to schedule your first‑round interview. We aim to keep the process clear and efficient, so you’ll always know where you stand. Review the job description, get to know our product and mission, check out your interviewers on LinkedIn, and come to the interviews with your own questions. These steps will go a long way in helping you feel prepared. In your first interview, you’ll meet with one of our recruiters to discuss your career journey, key accomplishments, relevant skills, and your interest in joining Reprise. If you’re a good match for the role, your next interview will be with the hiring manager. This conversation will go deeper into the role and how your skills align with it. You’ll meet more Reprisians — both from the team and relevant cross‑functional partners. You may also be asked to give a panel presentation. Come prepared with any final questions to ensure you have everything you need to make an informed decision. After each interview stage, and at the end of the interview process, we’ll follow up as quickly as possible to share next steps. How do we decide who moves forward to a first round interview?
Our primary focus is on whether your skills and experience suggest you’d be set up for success, both in the interview process and in the role itself. What if you’re not selected to move forward?
If we decide not to move forward with your application, it simply means that based on your background, we believe other candidates in our process may be a stronger fit for this particular role. It’s not a reflection of you or your potential — just our assessment for this position at this time. How does Reprise use AI in the applicant selection process?
In the cases that we do use AI in the applicant selection process, it is only being used to enhance, not replace, human evaluation. What is our Approach to Compensation and Benefits at Reprise?
At Reprise, our approach to compensation reflects one of our core company values: diversity, equity, inclusion, and belonging. We’ve designed our process to create a fair compensation treatment for our employees Here’s how it works: We use a highly informed and updated database to determine compensation. This approach accounts for the job title, the level or band we are targeting within that title, and the candidate’s geographic location. Compensation for each position is set before the interview process begins. To ensure consistency, we do not engage in negotiation — either during the interview process or at the offer stage. The exact compensation for your role and location will be shared during your very first interview. Thank you for considering Reprise. We appreciate your interest and wish you the very best in your search. Reprise is the world’s leading AI demo platform.
#J-18808-Ljbffr
We treat others with respect and expect to be treated with respect at all times. Demonstrating respect isn’t a suggestion; it’s a requirement. Execution & Drive
We’re action-oriented. We invest our energy into moving forward, but we don’t let perfection get in the way of success. Our bias is to get things done. We can only stay on top if we’re constantly thinking ahead of the competition. Benefits of Being a Reprisian
Unlimited paid time off
Flexible parental leave
100% remote - anywhere in the US
Free online mental health therapy
Inclusive and supportive working environment
Early stage equity
Equitable & objectively-determined compensation
Current Openings
Senior Customer Success Manager
Location
United States Employment Type
Full time Location Type
Remote Department
Customer Success Mission:
Own a book of delighted customers who gain increasing value from Reprise—using product expertise and trusted relationships to lead customers from onboarding to renewal and expansion.
What You'll Do:
Accelerate Customer Success from Day One Design and execute onboarding strategies that drive full product adoption and help customers achieve their launch goals Deliver hands‑on training and enablement to ensure customers use the Reprise platform independently and confidently Create clear success milestones and proactively guide customers through their journey from implementation to value realization Own Customer Relationships & Outcomes Serve as the primary trusted advisor for your portfolio of enterprise customers, building deep relationships with stakeholders across all organizational levels Conduct strategic business reviews with executives that demonstrate ROI, align on objectives, and strengthen partnership Understand each customer’s business goals and translate Reprise capabilities into tangible business value Drive Retention & Growth Maintain a customer retention rate and net expansion through deeply understood and proactively managed relationships Identify and qualify expansion opportunities, collaborating with Sales to close upsell and cross‑sell deals Accurately forecast renewal outcomes through continuous engagement and early risk identification Navigate Complexity & Mitigate Risk Proactively identify signals of customer concern through usage data, health scores, and relationship insights Develop and execute mitigation strategies before issues escalate, coordinating across internal teams as needed Guide customer teams through process change and drive adoption of new features and workflows Amplify the Customer Voice Surface actionable customer insights to Product, Sales, and Enablement teams—delivering insights that drive measurable improvements Represent Reprise with credibility and professionalism in every customer interaction Partner cross‑functionally to ensure customer feedback shapes product development and company strategy What You Bring:
Experience & Track Record 5‑8 years of customer success or account management experience in Enterprise B2B SaaS. GTM experience is a plus. Proven success managing enterprise accounts through complete lifecycle—from onboarding through expansion and renewal Demonstrated ability to maintain high retention rates and drive net revenue expansion Technical & Consultative Skills Strong technical aptitude with the ability to quickly learn software and teach configuration to customers Experience with demo tools, sales enablement platforms, or similar technical products are all a plus Consultative approach backed by business acumen—you connect technical capabilities to business outcomes Communication & Executive Presence Exceptional written and verbal communication skills with an emphasis on clarity, empathy, and solution‑orientation Comfortable presenting to C‑level executives and senior decision‑makers, both internally and at customer organizations Skilled at navigating complex organizational structures and building trust across multiple stakeholder groups Strategic & Analytical Mindset Strong project management capabilities—you lead cross‑functional initiatives with multiple stakeholders without formal authority Data‑driven approach to interpreting product usage, health scores, and renewal metrics Proactive problem‑solver who anticipates needs and acts before issues arise Collaboration & Adaptability Team player who effectively partners cross‑functionally. Adaptable and thrives in fast‑paced startup environments where priorities shift quickly Self‑motivated with the ability to work independently while contributing to team success How Success is Measured
Customer Onboarding Excellence, Retention & Expansion, Customer Enablement, Forecast Accuracy, Customer Trust, Strategic Impact
We know how challenging a job search can be. Many candidates are applying to multiple roles across multiple companies, and the lack of visibility into these selection and hiring processes can create confusion and uncertainty. At Reprise, we do our best to provide clarity and ensure you know where you stand throughout the process. If you’re a strong fit for the role, we’ll contact you as soon as possible to schedule your first‑round interview. We aim to keep the process clear and efficient, so you’ll always know where you stand. Review the job description, get to know our product and mission, check out your interviewers on LinkedIn, and come to the interviews with your own questions. These steps will go a long way in helping you feel prepared. In your first interview, you’ll meet with one of our recruiters to discuss your career journey, key accomplishments, relevant skills, and your interest in joining Reprise. If you’re a good match for the role, your next interview will be with the hiring manager. This conversation will go deeper into the role and how your skills align with it. You’ll meet more Reprisians — both from the team and relevant cross‑functional partners. You may also be asked to give a panel presentation. Come prepared with any final questions to ensure you have everything you need to make an informed decision. After each interview stage, and at the end of the interview process, we’ll follow up as quickly as possible to share next steps. How do we decide who moves forward to a first round interview?
Our primary focus is on whether your skills and experience suggest you’d be set up for success, both in the interview process and in the role itself. What if you’re not selected to move forward?
If we decide not to move forward with your application, it simply means that based on your background, we believe other candidates in our process may be a stronger fit for this particular role. It’s not a reflection of you or your potential — just our assessment for this position at this time. How does Reprise use AI in the applicant selection process?
In the cases that we do use AI in the applicant selection process, it is only being used to enhance, not replace, human evaluation. What is our Approach to Compensation and Benefits at Reprise?
At Reprise, our approach to compensation reflects one of our core company values: diversity, equity, inclusion, and belonging. We’ve designed our process to create a fair compensation treatment for our employees Here’s how it works: We use a highly informed and updated database to determine compensation. This approach accounts for the job title, the level or band we are targeting within that title, and the candidate’s geographic location. Compensation for each position is set before the interview process begins. To ensure consistency, we do not engage in negotiation — either during the interview process or at the offer stage. The exact compensation for your role and location will be shared during your very first interview. Thank you for considering Reprise. We appreciate your interest and wish you the very best in your search. Reprise is the world’s leading AI demo platform.
#J-18808-Ljbffr