Charter Communications
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Are you passionate about transforming potential into reality? As a Sales Support Specialist at Spectrum, you'll be at the forefront of connecting residential and small business customers with our top-tier services. By collaborating with various departments, you'll ensure seamless order fulfillment and serviceability, managing every aspect of the customer journey. Your dedication will not only enhance customer satisfaction but also drive our organizational success. Join us to make a significant impact and be a vital part of our dynamic team.
What Our Sales Support Specialist Enjoy Most About the Role
Taking calls and handling orders for cable, internet and mobile services, while keeping communication smooth with customers and partners.
Collecting leads and checking canceled or delayed orders, while working with different teams to keep things running smoothly.
Using various systems to manage special customer orders and provide quick, accurate service.
Doing pre-sales tasks, making sure orders are correct and checking work orders for proper billing.
Organizing order schedules, following company rules and sharing tips with the team to improve workflows.
Working Conditions
Normal office environment.
Required Qualifications Education
High School Diploma or equivalent
Experience
2+ years in sales or customer service
Skills & Abilities
Effective prioritization and organization
Clear communication, both oral and written
Ability to resolve customer complaints independently or in teams
Adaptability to handle back-to-back calls while seated
Proficiency with computers and software applications
Knowledge of accounting, billing, and office procedures
Understanding of service troubleshooting and product details (Cable, HIS, Telephone)
Preferred Qualifications
Familiarity with cable TV, high-speed Internet and phone services
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Are you passionate about transforming potential into reality? As a Sales Support Specialist at Spectrum, you'll be at the forefront of connecting residential and small business customers with our top-tier services. By collaborating with various departments, you'll ensure seamless order fulfillment and serviceability, managing every aspect of the customer journey. Your dedication will not only enhance customer satisfaction but also drive our organizational success. Join us to make a significant impact and be a vital part of our dynamic team.
What Our Sales Support Specialist Enjoy Most About the Role
Taking calls and handling orders for cable, internet and mobile services, while keeping communication smooth with customers and partners.
Collecting leads and checking canceled or delayed orders, while working with different teams to keep things running smoothly.
Using various systems to manage special customer orders and provide quick, accurate service.
Doing pre-sales tasks, making sure orders are correct and checking work orders for proper billing.
Organizing order schedules, following company rules and sharing tips with the team to improve workflows.
Working Conditions
Normal office environment.
Required Qualifications Education
High School Diploma or equivalent
Experience
2+ years in sales or customer service
Skills & Abilities
Effective prioritization and organization
Clear communication, both oral and written
Ability to resolve customer complaints independently or in teams
Adaptability to handle back-to-back calls while seated
Proficiency with computers and software applications
Knowledge of accounting, billing, and office procedures
Understanding of service troubleshooting and product details (Cable, HIS, Telephone)
Preferred Qualifications
Familiarity with cable TV, high-speed Internet and phone services
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr