City of Norfolk
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens, supporting the wellbeing of the community and ensuring all citizens have access to the resources they need.
The NDHS is seeking a Benefit Programs Specialist I (BPS I). The BPS I represents the entry level in the occupational group for employees working under close supervision while being trained to determine eligibility for a variety of social services and government assistance programs. The BPS I determines initial and ongoing eligibility for benefits and public assistance programs by interviewing applicants, analyzing information, explaining rights and responsibilities, and interpreting policies.
Department Hiring Salary Range: $49,152 - $56,403
Essential Functions
Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives, and maintaining electronic and hard‑copy records.
Keeps current by reviewing regulations and learning new ones.
Establishes and maintains effective working relationships with others in a positive and tactful manner under sometimes stressful situations, exercising sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions.
Work requires education or training beyond high school graduation or equivalency which provides the necessary knowledge, skills and abilities. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Some College (6 months or more) preferred.
Valid Driver's License may be required depending on assignment.
Two years of experience in a paraprofessional, clerical, or similar capacity including substantial public contact, interviewing, information gathering, and the analysis of data or any equivalent combination of training and experience.
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The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens, supporting the wellbeing of the community and ensuring all citizens have access to the resources they need.
The NDHS is seeking a Benefit Programs Specialist I (BPS I). The BPS I represents the entry level in the occupational group for employees working under close supervision while being trained to determine eligibility for a variety of social services and government assistance programs. The BPS I determines initial and ongoing eligibility for benefits and public assistance programs by interviewing applicants, analyzing information, explaining rights and responsibilities, and interpreting policies.
Department Hiring Salary Range: $49,152 - $56,403
Essential Functions
Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives, and maintaining electronic and hard‑copy records.
Keeps current by reviewing regulations and learning new ones.
Establishes and maintains effective working relationships with others in a positive and tactful manner under sometimes stressful situations, exercising sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions.
Work requires education or training beyond high school graduation or equivalency which provides the necessary knowledge, skills and abilities. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Some College (6 months or more) preferred.
Valid Driver's License may be required depending on assignment.
Two years of experience in a paraprofessional, clerical, or similar capacity including substantial public contact, interviewing, information gathering, and the analysis of data or any equivalent combination of training and experience.
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