NALHE
Job Summary
Under indirect supervision performs a variety of tasks to ensure high patient satisfaction with meals and patient food service. The Food Service Ambassador collects patient menu selections using an electronic device and assists patients with their selections. They will deliver meals to patients and guests with a cheerful and excellent customer service attitude following the approved room service procedures and scripting. Essential Responsibilities
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable State, Federal and local laws. Primary responsibilities are; interacting with patients to provide outstanding food and service regarding the meals, maintaining active communication with the kitchen on patients special needs and special requests, and handles concerns about food quality and service. Principal skills are: working knowledge of the electronic data entry device, outstanding customer service, general knowledge of all diets and the ability to accurately guide patients in the ordering process. Assist patients with menu selections. Upon patient request, accesses recipes to obtain ingredient information. May transport patient Room Service carts to patient units. Supports Departmental Service Level Agreement for delivery at patient scheduled preference time through communication with kitchen. Follows the approved standards of service and uses approved scripting. Confirms the patients identity by verifying patient name and date of birth before providing any services. Has high visibility with the nursing staff, floor personnel and commonly interacts with other care-givers to provide a team approach to provide for patient satisfaction. Maintains a friendly, polite and cheerful demeanor to ensure highest patient satisfaction and teamwork. Ensures Always Very Satisfied service. Uses good judgment in addressing / resolving any patient or family concerns. May deliver guest trays as requested by patients families/visitors. Visitors will need to pay for guest trays and Ambassadors will collect credit card payments using their electronic device as needed. Collect patients soiled tray and return to the soiled cart. Document the patient meal consumption on the designated calorie count form per policy. Communicates with clinical dietitian staff and informs them of any requests for consults, teaching and/or calorie counts when requested by patients or family. Uses verbal and electronic intranet communication, including telephone conversations, with hospital staff and co-workers. Ensures that all foods are at proper temperatures, are covered, labeled, and dated in accordance with regulatory guidelines. Maintains floor kitchen supplies, including; taking inventories, ordering, stocking and cleaning (includes coffee brewers, microwaves, toasters, refrigerators, freezers, work surfaces, drawers, cupboards, walls, etc.) in the unit pantries and refrigerators with items needed to meet patient needs. May record and monitor all refrigeration temperatures in the floor pantries, and takes corrective action for out of range conditions. Organizes, cleans and sanitizes assigned office space. May orient new employees. Assists wherever needed in the Room Service operation within job classification and/or areas of completed training. Any other job duties as assigned by proper authority.
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Under indirect supervision performs a variety of tasks to ensure high patient satisfaction with meals and patient food service. The Food Service Ambassador collects patient menu selections using an electronic device and assists patients with their selections. They will deliver meals to patients and guests with a cheerful and excellent customer service attitude following the approved room service procedures and scripting. Essential Responsibilities
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable State, Federal and local laws. Primary responsibilities are; interacting with patients to provide outstanding food and service regarding the meals, maintaining active communication with the kitchen on patients special needs and special requests, and handles concerns about food quality and service. Principal skills are: working knowledge of the electronic data entry device, outstanding customer service, general knowledge of all diets and the ability to accurately guide patients in the ordering process. Assist patients with menu selections. Upon patient request, accesses recipes to obtain ingredient information. May transport patient Room Service carts to patient units. Supports Departmental Service Level Agreement for delivery at patient scheduled preference time through communication with kitchen. Follows the approved standards of service and uses approved scripting. Confirms the patients identity by verifying patient name and date of birth before providing any services. Has high visibility with the nursing staff, floor personnel and commonly interacts with other care-givers to provide a team approach to provide for patient satisfaction. Maintains a friendly, polite and cheerful demeanor to ensure highest patient satisfaction and teamwork. Ensures Always Very Satisfied service. Uses good judgment in addressing / resolving any patient or family concerns. May deliver guest trays as requested by patients families/visitors. Visitors will need to pay for guest trays and Ambassadors will collect credit card payments using their electronic device as needed. Collect patients soiled tray and return to the soiled cart. Document the patient meal consumption on the designated calorie count form per policy. Communicates with clinical dietitian staff and informs them of any requests for consults, teaching and/or calorie counts when requested by patients or family. Uses verbal and electronic intranet communication, including telephone conversations, with hospital staff and co-workers. Ensures that all foods are at proper temperatures, are covered, labeled, and dated in accordance with regulatory guidelines. Maintains floor kitchen supplies, including; taking inventories, ordering, stocking and cleaning (includes coffee brewers, microwaves, toasters, refrigerators, freezers, work surfaces, drawers, cupboards, walls, etc.) in the unit pantries and refrigerators with items needed to meet patient needs. May record and monitor all refrigeration temperatures in the floor pantries, and takes corrective action for out of range conditions. Organizes, cleans and sanitizes assigned office space. May orient new employees. Assists wherever needed in the Room Service operation within job classification and/or areas of completed training. Any other job duties as assigned by proper authority.
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