Summa Health
Individual Member Engagement Coordinator
SummaCare - 1200 E Market St, Akron, OH
Full-Time / 40 Hours / Days
Summary Performs variety of responsibilities to achieve increased member engagement and retention, including making outreach calls to members and tracking and analyzing disenrollment data. Assists with coordination of department projects related to Individual Marketplace retention and renewals. Contacts members with premium delinquency to facilitate timely payments. Attends and provides support at community events as needed.
Formal Education Required • A Bachelor’s degree or equivalent combination of education and/or experience which has provided skill in servicing and retaining customers.
Experience Required • Two (2) years’ experience in health insurance sales environment and/or customer service and retention.
Other Skills, Competencies and Qualifications
Software and data entry requirement
Proficient with Microsoft Office Products.
Proficient with developing and producing reports.
Ability to communicate instructional and operational information verbally and in written form that may include correspondence, reports, instructional materials, system designs; ability to provide instruction and guidance required to supervise day‑to‑day departmental operations; ability to interface with internal staff, mid‑upper management professionals, general public.
Analytical skills to gather, analyze, and interpret data according to standard methods, guides, and procedures (basic accounting, data processing, marketing, technical knowledge required). Skill in proofreading completed work to find and correct errors. Requires excellent attention to detail.
Strong PC proficiency
Project management skills
Knowledge and proficiency with Business Intelligence and Data Visualization applications
Self‑starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests. Ability to facilitate cross‑functional teams with internal stakeholders.
Ability to identify issues and drive them to resolution.
Scheduling - Occasional overtime during open enrollment periods, and during community activities or outreach efforts that require work outside of normal business hours.
Level of Physical Demands
Medium: Exerts 20‑50 pounds of force occasionally and/or ten to 25 pounds of force frequently, and/or a negligible amount of force continuously to move objects. Medium
Hear and speak clearly on the telephone.
Sit for prolonged periods.
Bend, stoop and stretch.
Manual dexterity to operate computer, phone and standard office machines.
Equal Opportunity Employer/Veterans/Disabled
$25.54/hr - $38.32/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.
Basic Life and Accidental Death & Dismemberment (AD&D)
Supplemental Life and AD&D
Dependent Life Insurance
Short‑Term and Long‑Term Disability
Accident Insurance, Hospital Indemnity, and Critical Illness
Retirement Savings Plan
Flexible Spending Accounts – Healthcare and Dependent Care
Employee Assistance Program (EAP)
Identity Theft Protection
Pet Insurance
Education Assistance
Daily Pay
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SummaCare - 1200 E Market St, Akron, OH
Full-Time / 40 Hours / Days
Summary Performs variety of responsibilities to achieve increased member engagement and retention, including making outreach calls to members and tracking and analyzing disenrollment data. Assists with coordination of department projects related to Individual Marketplace retention and renewals. Contacts members with premium delinquency to facilitate timely payments. Attends and provides support at community events as needed.
Formal Education Required • A Bachelor’s degree or equivalent combination of education and/or experience which has provided skill in servicing and retaining customers.
Experience Required • Two (2) years’ experience in health insurance sales environment and/or customer service and retention.
Other Skills, Competencies and Qualifications
Software and data entry requirement
Proficient with Microsoft Office Products.
Proficient with developing and producing reports.
Ability to communicate instructional and operational information verbally and in written form that may include correspondence, reports, instructional materials, system designs; ability to provide instruction and guidance required to supervise day‑to‑day departmental operations; ability to interface with internal staff, mid‑upper management professionals, general public.
Analytical skills to gather, analyze, and interpret data according to standard methods, guides, and procedures (basic accounting, data processing, marketing, technical knowledge required). Skill in proofreading completed work to find and correct errors. Requires excellent attention to detail.
Strong PC proficiency
Project management skills
Knowledge and proficiency with Business Intelligence and Data Visualization applications
Self‑starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests. Ability to facilitate cross‑functional teams with internal stakeholders.
Ability to identify issues and drive them to resolution.
Scheduling - Occasional overtime during open enrollment periods, and during community activities or outreach efforts that require work outside of normal business hours.
Level of Physical Demands
Medium: Exerts 20‑50 pounds of force occasionally and/or ten to 25 pounds of force frequently, and/or a negligible amount of force continuously to move objects. Medium
Hear and speak clearly on the telephone.
Sit for prolonged periods.
Bend, stoop and stretch.
Manual dexterity to operate computer, phone and standard office machines.
Equal Opportunity Employer/Veterans/Disabled
$25.54/hr - $38.32/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.
Basic Life and Accidental Death & Dismemberment (AD&D)
Supplemental Life and AD&D
Dependent Life Insurance
Short‑Term and Long‑Term Disability
Accident Insurance, Hospital Indemnity, and Critical Illness
Retirement Savings Plan
Flexible Spending Accounts – Healthcare and Dependent Care
Employee Assistance Program (EAP)
Identity Theft Protection
Pet Insurance
Education Assistance
Daily Pay
#J-18808-Ljbffr