Ultimate Staffing Services
Job Opportunity: Collector - Collections Department
The Collector is a crucial part of our team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills.
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Key Responsibilities
* Proactive Account Management: Organize, prioritize, and strategically manage a portfolio of accounts to maximize recovery. * Customer-Centric Communication: Contact debtors via phone and other channels to understand their situation, negotiate payment solutions, and resolve outstanding debt professionally and empathetically. * Negotiation and Problem-Solving: Develop creative solutions for payment plans or settlements while adhering to company policies and legal regulations. * Documentation and Reporting: Maintain accurate records in our company database, logging all communications and actions for clear audit trails. * Compliance and Regulation: Follow all relevant laws and regulations, including FDCPA and HIPAA, ensuring ethical and legal collection practices.
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Position Details
* Day Shifts:
* Monday-Friday, 8:00 AM - 5:00 PM (plus one Saturday per month, 8:00 AM - 12:00 PM) * Monday-Friday, 9:00 AM - 6:00 PM (plus one Saturday per month, 8:00 AM - 12:00 PM) * If a candidate is open to both 8-5 and 9-6 shifts, please specify in the submittal.
* Night Shift:
* Monday-Thursday, 12:00 PM - 9:00 PM * Friday, 8:00 AM - 5:00 PM (No Saturdays)
* Training: Monday-Friday, 8:00 AM - 5:00 PM for approximately two weeks * Pay Rate:
* Non-Bilingual: $19.50/hr * Bilingual (Spanish): $20.50/hr
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Key Skills and Attributes
* Strong customer service skills * Bilingual in Spanish (preferred) * Punctuality and reliability * Ability to follow detailed instructions * Team-oriented mindset * Multi-tasking capability * Self-motivated and proactive * Critical thinking skills * Strong verbal and written communication * Time management skills * Confidence and negotiation ability * Proficiency in Microsoft Office
What We Offer: · Competitive hourly pay. · Opportunity for a permanent position.
* · Supportive team environment and training.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
The Collector is a crucial part of our team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills.
---
Key Responsibilities
* Proactive Account Management: Organize, prioritize, and strategically manage a portfolio of accounts to maximize recovery. * Customer-Centric Communication: Contact debtors via phone and other channels to understand their situation, negotiate payment solutions, and resolve outstanding debt professionally and empathetically. * Negotiation and Problem-Solving: Develop creative solutions for payment plans or settlements while adhering to company policies and legal regulations. * Documentation and Reporting: Maintain accurate records in our company database, logging all communications and actions for clear audit trails. * Compliance and Regulation: Follow all relevant laws and regulations, including FDCPA and HIPAA, ensuring ethical and legal collection practices.
---
Position Details
* Day Shifts:
* Monday-Friday, 8:00 AM - 5:00 PM (plus one Saturday per month, 8:00 AM - 12:00 PM) * Monday-Friday, 9:00 AM - 6:00 PM (plus one Saturday per month, 8:00 AM - 12:00 PM) * If a candidate is open to both 8-5 and 9-6 shifts, please specify in the submittal.
* Night Shift:
* Monday-Thursday, 12:00 PM - 9:00 PM * Friday, 8:00 AM - 5:00 PM (No Saturdays)
* Training: Monday-Friday, 8:00 AM - 5:00 PM for approximately two weeks * Pay Rate:
* Non-Bilingual: $19.50/hr * Bilingual (Spanish): $20.50/hr
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Key Skills and Attributes
* Strong customer service skills * Bilingual in Spanish (preferred) * Punctuality and reliability * Ability to follow detailed instructions * Team-oriented mindset * Multi-tasking capability * Self-motivated and proactive * Critical thinking skills * Strong verbal and written communication * Time management skills * Confidence and negotiation ability * Proficiency in Microsoft Office
What We Offer: · Competitive hourly pay. · Opportunity for a permanent position.
* · Supportive team environment and training.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.