MCI
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
Competitive starting compensation based on experience
Participate in contests with cash bonuses and prizes, including electronics and vacations
Comprehensive health benefits available after 90 days for full-time employees
Opportunities for career growth and internal promotions
Flexible remote work environment with a casual dress code
Paid time off and training provided to enhance skills
What to Expect (Job Responsibilities):
Answer inbound calls and respond to customer inquiries in a professional manner
Resolve customer issues efficiently while maintaining a positive attitude
Document all interactions accurately in the CRM system
Follow communication scripts and standard operating procedures
Meet or exceed performance metrics including call quality, response time, and customer satisfaction
What is Required (Qualifications):
Must be 18 years or older
High school diploma or GED
1+ year of experience in a call center or customer service role
Excellent verbal and written communication skills
Proficient with computers and customer service software
How to Stand Out (Preferred Qualifications):
Experience in a fast-paced remote work setting
Bilingual in English and Spanish
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Competitive starting compensation based on experience
Participate in contests with cash bonuses and prizes, including electronics and vacations
Comprehensive health benefits available after 90 days for full-time employees
Opportunities for career growth and internal promotions
Flexible remote work environment with a casual dress code
Paid time off and training provided to enhance skills
What to Expect (Job Responsibilities):
Answer inbound calls and respond to customer inquiries in a professional manner
Resolve customer issues efficiently while maintaining a positive attitude
Document all interactions accurately in the CRM system
Follow communication scripts and standard operating procedures
Meet or exceed performance metrics including call quality, response time, and customer satisfaction
What is Required (Qualifications):
Must be 18 years or older
High school diploma or GED
1+ year of experience in a call center or customer service role
Excellent verbal and written communication skills
Proficient with computers and customer service software
How to Stand Out (Preferred Qualifications):
Experience in a fast-paced remote work setting
Bilingual in English and Spanish
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr