French/English Customer Service Rep
Global Channel Management, Inc, Port Washington, New York, United States, 11050
Port Washington, New York, United States
$17.00 - $20.00 (US Dollar)
About the job French/English Customer Service Rep French/English Customer Service Rep needs 1+ years experience.
English – $17.50 pay rate ($29.23 bill rate)
French Speaking – $20.00
Qualifications
High school diploma
1+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills, must be able to prioritize tasks efficiently
Strong PC skills including MS Office; Word and Excel
Ability to navigate information systems and intern
SAP
Prior optical industry
Responsibilities
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up to 90% of assigned shift.
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$17.00 - $20.00 (US Dollar)
About the job French/English Customer Service Rep French/English Customer Service Rep needs 1+ years experience.
English – $17.50 pay rate ($29.23 bill rate)
French Speaking – $20.00
Qualifications
High school diploma
1+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills, must be able to prioritize tasks efficiently
Strong PC skills including MS Office; Word and Excel
Ability to navigate information systems and intern
SAP
Prior optical industry
Responsibilities
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up to 90% of assigned shift.
#J-18808-Ljbffr