French Customer Service Rep
Global Channel Management, Inc, Port Washington, New York, United States, 11050
About the job: French Customer Service Rep
Location: Port Washington, New York, United States
Salary: $19.00 - $20.00 (US Dollar)
Qualifications:
1+ year experience working in customer service, hospitality or call center environment
High school diploma
Excellent telephone etiquette, including communication with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
Clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills and ability to prioritize tasks efficiently
Strong PC skills, including MS Office (Word & Excel)
Ability to navigate information systems and internal systems
SAP proficiency
Prior optical industry experience
Responsibilities:
Answers incoming calls and processes orders.
Resolves customer complaints and troubleshoots issues to determine best solution for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds customer service standards.
Owns follow‑up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
Takes inbound phone calls for up to 90% of assigned shift.
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Salary: $19.00 - $20.00 (US Dollar)
Qualifications:
1+ year experience working in customer service, hospitality or call center environment
High school diploma
Excellent telephone etiquette, including communication with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
Clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills and ability to prioritize tasks efficiently
Strong PC skills, including MS Office (Word & Excel)
Ability to navigate information systems and internal systems
SAP proficiency
Prior optical industry experience
Responsibilities:
Answers incoming calls and processes orders.
Resolves customer complaints and troubleshoots issues to determine best solution for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds customer service standards.
Owns follow‑up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
Takes inbound phone calls for up to 90% of assigned shift.
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