California Staffing
Customer Service Rep - Bilingual in Spanish
California Staffing, Santa Clara, California, United States, 95050
Bilingual Customer Service Administrator
Our team is seeking a professional and highly organized Bilingual Customer Service Administrator fluent in both English and Spanish. This individual will be responsible for delivering exceptional administrative and customer support to our clients and internal teams, ensuring a high level of service is maintained in both languages. Key Responsibilities: Serve as the first point of contact for customer inquiries via phone, email, and in-person, providing timely and accurate assistance in both English and Spanish. Manage and maintain customer records, update databases, and process documentation ensuring data accuracy and confidentiality. Resolve customer concerns and issues efficiently, escalating complex issues to appropriate departments when necessary. Assist with scheduling appointments, coordinating meetings, and managing calendars for customer service team members. Prepare regular reports and provide administrative support to the Customer Service Manager as required. Translate documents and communications as needed to ensure clear and effective service for Spanish-speaking clients. Collaborate with various departments to streamline processes and enhance the overall customer experience. Requirements Qualifications: Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages. Proven experience in a customer service or administrative support role. Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Proficient in Microsoft Office Suite and CRM/database management systems. Ability to handle sensitive information with discretion and professionalism.
Our team is seeking a professional and highly organized Bilingual Customer Service Administrator fluent in both English and Spanish. This individual will be responsible for delivering exceptional administrative and customer support to our clients and internal teams, ensuring a high level of service is maintained in both languages. Key Responsibilities: Serve as the first point of contact for customer inquiries via phone, email, and in-person, providing timely and accurate assistance in both English and Spanish. Manage and maintain customer records, update databases, and process documentation ensuring data accuracy and confidentiality. Resolve customer concerns and issues efficiently, escalating complex issues to appropriate departments when necessary. Assist with scheduling appointments, coordinating meetings, and managing calendars for customer service team members. Prepare regular reports and provide administrative support to the Customer Service Manager as required. Translate documents and communications as needed to ensure clear and effective service for Spanish-speaking clients. Collaborate with various departments to streamline processes and enhance the overall customer experience. Requirements Qualifications: Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages. Proven experience in a customer service or administrative support role. Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Proficient in Microsoft Office Suite and CRM/database management systems. Ability to handle sensitive information with discretion and professionalism.