5th HQ
5th HQ -
Job Title: Customer Service Representative
Location: Pembroke Park, FL
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay: $18 per hour
Job Description:
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL. As a CSR, you will play a vital role in providing exceptional service to our customers while managing inquiries, resolving issues, and supporting our daily operations.
Key Responsibilities:
* Answer inbound calls and respond to customer inquiries in a professional and friendly manner. * Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction. * Process customer orders, returns, and exchanges efficiently and accurately. * Maintain a thorough understanding of products and services to provide accurate information to customers. * Update and maintain customer records in the system. * Collaborate with team members to improve service processes and meet customer needs. * Handle email and online inquiries as needed. * Provide follow-up with customers to ensure their issues have been resolved to their satisfaction. * Assist with administrative tasks such as filing, data entry, and report generation.
Qualifications:
* High school diploma or equivalent required. * Previous customer service experience preferred. * Strong verbal and written communication skills. * Ability to multitask, prioritize, and stay organized in a fast-paced environment. * Excellent problem-solving skills and attention to detail. * Proficiency in Microsoft Office and basic computer skills. * Must be Bilingual (English/Spanish).
Benefits:
* Competitive pay up to $18 per hour. * Monday - Friday schedule with weekends off. * A positive and supportive work environment. * Opportunities for growth within the company.
* Answer inbound calls and respond to customer inquiries in a professional and friendly manner. * Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction. * Process customer orders, returns, and exchanges efficiently and accurately. * Maintain a thorough understanding of products and services to provide accurate information to customers. * Update and maintain customer records in the system. * Collaborate with team members to improve service processes and meet customer needs. * Handle email and online inquiries as needed. * Provide follow-up with customers to ensure their issues have been resolved to their satisfaction. * Assist with administrative tasks such as filing, data entry, and report generation.
Qualifications:
* High school diploma or equivalent required. * Previous customer service experience preferred. * Strong verbal and written communication skills. * Ability to multitask, prioritize, and stay organized in a fast-paced environment. * Excellent problem-solving skills and attention to detail. * Proficiency in Microsoft Office and basic computer skills. * Must be Bilingual (English/Spanish).
Benefits:
* Competitive pay up to $18 per hour. * Monday - Friday schedule with weekends off. * A positive and supportive work environment. * Opportunities for growth within the company.