Job Opportunity - Help-desk Specialist Entry
InstantServe LLC, Washington, District of Columbia, United States
Job Title:
Helpdesk Specialist Entry
Location:
200 I Street, SE Washington DC 20003
Job
Description:
The Helpdesk Specialist is a first level rep to the technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion.
Onsite: 3 Days-12 hrs. shifts/1 Day every other week 8hrs
The client is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
Work Arrangement / Schedule Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Bachelor's degree in IT or related field or equivalent experience
Required
5
Years
Customer service support experience in either a face to face or phone support role.
Required
2
Years
Excellent written and verbal communication skills in a professional setting
Required
2
Years
Provide technical support to computer system users by telephone, email, and etc.
Required
1
Years
Maintain computers, systems, and printers in a professional setting
Required
1
Years
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x)
Required
1
Years
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x)
Required
1
Years
Experience providing technical support in a call center environment where the candidate received multiple calls at once.
Required
1
Years
Provide customer-oriented results and build an efficient end-user support environment.
Required
1
Years
Experience with basic Active Directory functions such as account creations, password resets, and OU Management
Required
1
Years
Knowledge of Microsoft Office Suite (Office 365)
Required
1
Years
Microsoft Certifications: MCP, Windows , 10, CompTIA A+ etc.
Highly desired
0
Helpdesk Specialist Entry
Location:
200 I Street, SE Washington DC 20003
Job
Description:
The Helpdesk Specialist is a first level rep to the technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion.
Onsite: 3 Days-12 hrs. shifts/1 Day every other week 8hrs
The client is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
Work Arrangement / Schedule Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Bachelor's degree in IT or related field or equivalent experience
Required
5
Years
Customer service support experience in either a face to face or phone support role.
Required
2
Years
Excellent written and verbal communication skills in a professional setting
Required
2
Years
Provide technical support to computer system users by telephone, email, and etc.
Required
1
Years
Maintain computers, systems, and printers in a professional setting
Required
1
Years
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x)
Required
1
Years
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x)
Required
1
Years
Experience providing technical support in a call center environment where the candidate received multiple calls at once.
Required
1
Years
Provide customer-oriented results and build an efficient end-user support environment.
Required
1
Years
Experience with basic Active Directory functions such as account creations, password resets, and OU Management
Required
1
Years
Knowledge of Microsoft Office Suite (Office 365)
Required
1
Years
Microsoft Certifications: MCP, Windows , 10, CompTIA A+ etc.
Highly desired
0