Position Type: Professional
Job Summary and Purpose
The responsibility of the service writer position is to perform administrative support to the Service Department. The service writer will be organized, a self‑starter and an effective communicator that will maintain consistent and clear interactions with all department staff, customers, vendors, and management.
This position will champion a “Safety First” , “Customer Focused” and a “Continuous improvement” culture.
Enforce and adhere to all company policies, procedures, standards, and values.
Maintain excellent customer and employee relations.
Work safely at all times. Adhere to all VCES safety guidelines, policies, and practices.
Main Tasks / Responsibilities
Maintain consistent service reports as directed, focus on timely preparation of work orders to achieve closure objectives. The accurate summary of technician notes so complete narratives reflect the complaint, cause and correction.
Open and/or close internal and external work orders as directed in a timely manner.
Follow the approved service department administrative policies and procedures applicable to work order flow from opening to closure.
Contribute to the accurate filing and correspondence related to product updates, bulletins, and other materials, as assigned.
Assist with the coordination of work order completeness for internal and external customers, as directed.
Adhere to safety and health precautions as outlined within VCES publications.
Perform other duties as assigned by supervisor.
Education / Professional Qualifications
Must have at a minimum, a High School diploma or equivalent with 2‑3 years of experience as an administrative or office assistant.
Bachelor’s degree or higher from an accredited college in business administration or a related field is highly desired.
2‑3 years of experience with warranty, sales or vehicle repair or maintenance work orders is highly preferred.
Additional Important Requirements
Customer relations and phone etiquette skills.
Proficient in Microsoft products like Excel and Word is required.
Demonstrates professionalism and approaches others in a tactful and respectful manner. Accepts responsibility for own actions and follows through on commitments.
Works with integrity, treats people with respect, and inspires the trust of others.
Adapts to changes in the work environment and is able to deal with the frequent changes, delays, and/or unexpected events.
Teamwork / Supportive environment – office setting.
Able to work planned overtime when required / approved.
Bilingual is a plus – fluent with English, oral and writing skills.
Proficient Writing Skills.
Able to self‑manage goals and assignments with minor direction.
Requires prolonged periods of sitting and/or standing and occasional stooping, bending, and overhead reaching.
Occasional lifting, pulling, caring, or pushing objects or materials, up to 10lbs.
Will be potentially exposed to noisy, dusty areas including outdoor elements and environment.
Must be able to climb stairs and may need to climb up heavy equipment and use a small step ladder.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $28.00 – $33.50/ hour, and where applicable, bonus eligible. The range for this role, as well as the final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today’s challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.
Job Category: Sales & Services
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net‑zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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In Summary: The service writer will be organized, a self‑starter and an effective communicator that will maintain consistent and clear interactions with all department staff, customers, vendors, and management . The position will champion a “Safety First” , “Customer Focused” and “Continuous improvement” culture . At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach .
En Español: Tipo de puesto: Resumen y propósito del trabajo profesional La responsabilidad de la posición de redactor de servicios es prestar apoyo administrativo al Departamento de Servicios. El escritor de servicio será organizado, un autor autónomo y un comunicador eficaz que mantendrá interacciones coherentes y claras con todo el personal del departamento, clientes, proveedores y administración. Esta posición promoverá una Safety First , Customer Focused y una cultura de mejora continua . El resumen preciso de las notas del técnico, con narraciones tan completas como reflejan la queja, causa y corrección. Abrir y/o cerrar órdenes de trabajo internas y externas según lo indicado a tiempo. Siga las políticas administrativas aprobadas por el departamento de servicios y los procedimientos aplicables al flujo de pedidos de trabajo desde la apertura hasta el cierre. Contribuya a la presentación exacta y correspondencia relacionadas con actualizaciones de productos, boletines y otros materiales, según sea asignado. Ayuda en la coordinación del cumplimiento de ordenes de trabajo para clientes internos y externos, tal como se indica. Se adhieren a las precauciones de seguridad y salud descritas en las publicaciones de VCES. Realice otras tareas según las asignadas por su supervisor. Educación / Calificaciones profesionales Deben tener un nivel mínimo, una escuela secundaria o equivalente con 2-3 años de experiencia como asistente de oficina. Acepta la responsabilidad de sus propias acciones y cumple con los compromisos. Trabaja con integridad, trata a las personas con respeto e inspira la confianza de otros. Se adapta a los cambios en el entorno laboral y es capaz de lidiar con los frecuentes cambios, retrasos y/o eventos inesperados. Ambiente de trabajo en equipo / apoyo ambiente de oficina. Capaz de trabajar horas extras planificadas cuando sea necesario / aprobado. Bilingüe es un más fluido en inglés, escritura oral y habilidades de escritura. Habilidad para escribir hábiles. Capacidad para auto-gestionar metas y tareas con menor importancia. Requiere períodos prolongados de sentarse y / o estar parado y ocasionalmente inclinándose, doblarse y sobrecargar. Además de estos factores, creemos en la importancia de la igualdad salarial y consideramos la equidad interna de nuestros miembros actuales del equipo como parte de cualquier oferta final. Además de un sólido paquete de compensación y beneficios, además disfrutarás: seguro médico competitivo, dental y de visión. Tiempo libre remunerado generoso. Planes de ahorro de jubilación compatibles con la competencia. Ambiente de trabajo donde tu seguridad, salud y bienestar vienen primero. Concentrarnos en el desarrollo profesional y personal a través de Volvo Group University. Programas que hacen hoy más fácil la desafiante realidad de combinar trabajo y vida personal. Todos los solicitantes calificados recibirán consideración por empleo sin tener en cuenta su raza, color, religión, sexo, orientación sexual, origen nacional, discapacidad o estatus de veterano protegido. Valorizamos tus aplicaciones de privacidad mediante correo electrónico. Por lo tanto, somos creativos y lo que creemos estamos comprometidos a dar forma al panorama de la sociedad eficiente, y cumplimos nuestra misión de crear mejores oportunidades de trabajo para cada generación de talentos y profesionales. Somos casi 100.000 personas unidas en todo el mundo por una cultura de cuidado, inclusión y empoderamiento. Parte del Grupo Volvo, Volvo Construction Equipment es una empresa global impulsada por nuestro propósito de construir el mundo que queremos vivir. Juntos desarrollamos y entregamos soluciones para un mundo más limpio, inteligente y conectado. Desarrollando todo el potencial de todos, construimos un futuro más sostenible para todas nuestras partes interesadas. Únete a nuestro equipo y ayúdanos a construir un mañana mejor. Categoría de trabajo: Ventas & Servicios Diarios Todos los días, los productos y servicios del grupo Volvo aseguran que las personas tengan comida sobre la mesa, los niños lleguen con seguridad a las escuelas y se pueden construir carreteras y edificios. Mirando hacia adelante, nos comprometemos a crear la transición para crecer soluciones sostenibles y seguras de transporte, movilidad e infraestructura hacia una sociedad neta-cero. Al unirse al Grupo Volvo , usted trabaja con algunas de las marcas mundiales y ayudarnos a construir una vida mejor.