Customer Relationship Coordinator

Job Description

Account Manager / Customer Relationship Coordinator

This individual will be responsible for ensuring the highest level of customer satisfaction. This role requires strategic skills, strong relationship?building skills, creativity, and exceptional communication skills.

Responsibilities

• Responsible for building and maintaining excellent customer relationships with location owners in the assigned region.
• Responsible for frequently visiting locations within the assigned region or state of GA to provide check?ins and customer support.
• Provide frequent compliance checks to assure that machines are up to code with all necessary signage and decals.
• Mitigate any critical issues not limited to EFT questions, service complaints, game complaints, and make sure customers are getting best possible response and services from every department of United Gaming.
• Learn new product / technology and provide basic training to customers.
• Upkeep knowledge on popular games, GLC compliance requirements, county compliance for COAMs and advocate customers accordingly.
• Multilingual will be considered strength, e.g.: English + Spanish, English + Hindi + Gujarati, etc.

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