CRH
Ready Mix Dispatcher – CRH, New Britain, CT.
Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. Tilcon Connecticut does it all! Come join a large corporation with a small‑company feel and take the first step in a rewarding challenge.
RESPONSIBILITIES The scheduler is the dispatch back‑up for the operational supervisor for the central dispatch department. All decisions regarding movement of trucks and scheduling rest on their authority to make well‑planned decisions and accommodate the customer’s needs.
SCHEDULER PROCEDURES SCHEDULING Throughout the day, the Scheduler continually monitors orders, tracking and scheduling, and makes adjustments necessary to maintain service while best utilizing drivers and equipment. They keep a watchful eye on the work for the following day and week, ensuring the scheduling graph always reflects the correct availability of trucks and proper delivery times. When the schedule becomes booked, the Scheduler directs everyone in dispatch to the first available time for taking additional orders.
SICK OR LATE DRIVERS An email will be forwarded to the Customer Service/Dispatch Manager when a driver is late or out sick and entered in the Driver Late‑Out Log as well as recorded in the work file in Track‑It.
TRACKING The Scheduler tracks the progress of orders at all dispatch regions and directs truck movement between dispatchers as deemed necessary to maintain service in those areas.
PLANT CLOSINGS Scheduler confers with the Customer Service/Dispatch Manager and directs dispatcher when to close plants because of lack of work, scheduled maintenance shutdowns, or seasonal closings and helps reschedule orders to other locations. When temporary breakdowns occur, the Scheduler assists dispatcher on when and where trucks will be relocated. At night, before leaving, the Scheduler communicates to the plants any special mixes, products or considerations that could affect concrete production the next day.
TRUCK BREAKDOWNS Drivers will attempt to contact the Scheduler in the event of a truck down situation. The Scheduler then informs dispatcher, contacts the shop with all necessary details, emails the Customer Service/Dispatch Manager and Division Manager. If a Truck Foreman must be on site for safety reasons, the Scheduler dispatches them accordingly.
ACCIDENT/INCIDENT In the event of an accident or incident the Scheduler works with dispatcher to notify any emergency services, dispatch Truck Foremen or available field personnel to the site, and sends an email to the Customer Service/Dispatch Manager, Division Manager and Safety Department.
CUSTOMER COMMUNICATION The Scheduler calls or directs dispatch personnel to call customers if there are questions on their orders or if service will be late or interrupted. They also attempt to call key customers or jobs that could affect the schedule if they have not already placed or confirmed their orders. Scheduler initiates five calls per week to customers regarding their service and logs results.
SAFETY & PLANT MEETINGS The Scheduler confers with Customer Service/Dispatch Manager and schedules all plant and driver safety meetings.
DISPATCHING The Scheduler is also responsible for dispatching the day should the Dispatcher be absent for any reason.
DAILY "KEY ORDER" MANAGEMENT Scheduler works with dispatcher at the start of the day on a plan to alert Batchmen, Truck Foreman and drivers of any "Key Orders" flagged by the Quality Control Manager.
CSR/ORDER TAKING Customer Service Representatives answer the phone promptly with a pleasant and accommodating tone, take the customer’s orders in a detailed, timely and professional manner, and record accurate delivery and product information. They promote "value‑added" products, repeat the order back to the customer, and ask about future orders. CSRs negotiate delivery times, solve problems, and foster lasting business relations with customers.
QUALIFICATIONS & IDEAL SKILL LEVELS Minimum high school education with business, logistics or communication training; industry background desirable. Must be able to multi‑task, have excellent organizational and planning skills, good computer skills, quick problem analysis, reliable attendance, strong phone and communication skills, detail orientated, willing to work longer hours, handle pressure while staying composed, and demonstrate teamwork ethic.
PERFORMANCE MEASUREMENTS On‑time delivery percentages, driver utilization percentages, "ready to load to loading" efficiency, "at plant to post trip" efficiency, cubic yards per man‑hour targets, dispatch efficiency report, low mistake ratio, driver/batchman collaboration feedback, customer feedback, and written yearly reviews.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
Tilcon Connecticut Inc., a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability – If you want to know more, please click on this link.
#J-18808-Ljbffr
Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. Tilcon Connecticut does it all! Come join a large corporation with a small‑company feel and take the first step in a rewarding challenge.
RESPONSIBILITIES The scheduler is the dispatch back‑up for the operational supervisor for the central dispatch department. All decisions regarding movement of trucks and scheduling rest on their authority to make well‑planned decisions and accommodate the customer’s needs.
SCHEDULER PROCEDURES SCHEDULING Throughout the day, the Scheduler continually monitors orders, tracking and scheduling, and makes adjustments necessary to maintain service while best utilizing drivers and equipment. They keep a watchful eye on the work for the following day and week, ensuring the scheduling graph always reflects the correct availability of trucks and proper delivery times. When the schedule becomes booked, the Scheduler directs everyone in dispatch to the first available time for taking additional orders.
SICK OR LATE DRIVERS An email will be forwarded to the Customer Service/Dispatch Manager when a driver is late or out sick and entered in the Driver Late‑Out Log as well as recorded in the work file in Track‑It.
TRACKING The Scheduler tracks the progress of orders at all dispatch regions and directs truck movement between dispatchers as deemed necessary to maintain service in those areas.
PLANT CLOSINGS Scheduler confers with the Customer Service/Dispatch Manager and directs dispatcher when to close plants because of lack of work, scheduled maintenance shutdowns, or seasonal closings and helps reschedule orders to other locations. When temporary breakdowns occur, the Scheduler assists dispatcher on when and where trucks will be relocated. At night, before leaving, the Scheduler communicates to the plants any special mixes, products or considerations that could affect concrete production the next day.
TRUCK BREAKDOWNS Drivers will attempt to contact the Scheduler in the event of a truck down situation. The Scheduler then informs dispatcher, contacts the shop with all necessary details, emails the Customer Service/Dispatch Manager and Division Manager. If a Truck Foreman must be on site for safety reasons, the Scheduler dispatches them accordingly.
ACCIDENT/INCIDENT In the event of an accident or incident the Scheduler works with dispatcher to notify any emergency services, dispatch Truck Foremen or available field personnel to the site, and sends an email to the Customer Service/Dispatch Manager, Division Manager and Safety Department.
CUSTOMER COMMUNICATION The Scheduler calls or directs dispatch personnel to call customers if there are questions on their orders or if service will be late or interrupted. They also attempt to call key customers or jobs that could affect the schedule if they have not already placed or confirmed their orders. Scheduler initiates five calls per week to customers regarding their service and logs results.
SAFETY & PLANT MEETINGS The Scheduler confers with Customer Service/Dispatch Manager and schedules all plant and driver safety meetings.
DISPATCHING The Scheduler is also responsible for dispatching the day should the Dispatcher be absent for any reason.
DAILY "KEY ORDER" MANAGEMENT Scheduler works with dispatcher at the start of the day on a plan to alert Batchmen, Truck Foreman and drivers of any "Key Orders" flagged by the Quality Control Manager.
CSR/ORDER TAKING Customer Service Representatives answer the phone promptly with a pleasant and accommodating tone, take the customer’s orders in a detailed, timely and professional manner, and record accurate delivery and product information. They promote "value‑added" products, repeat the order back to the customer, and ask about future orders. CSRs negotiate delivery times, solve problems, and foster lasting business relations with customers.
QUALIFICATIONS & IDEAL SKILL LEVELS Minimum high school education with business, logistics or communication training; industry background desirable. Must be able to multi‑task, have excellent organizational and planning skills, good computer skills, quick problem analysis, reliable attendance, strong phone and communication skills, detail orientated, willing to work longer hours, handle pressure while staying composed, and demonstrate teamwork ethic.
PERFORMANCE MEASUREMENTS On‑time delivery percentages, driver utilization percentages, "ready to load to loading" efficiency, "at plant to post trip" efficiency, cubic yards per man‑hour targets, dispatch efficiency report, low mistake ratio, driver/batchman collaboration feedback, customer feedback, and written yearly reviews.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
Tilcon Connecticut Inc., a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability – If you want to know more, please click on this link.
#J-18808-Ljbffr