Flex
Senior Manager, Strategy & Operations (Consumer Protection Team)
Flex, New York, New York, us, 10261
Senior Manager, Strategy & Operations (Consumer Protection Team)
Flex is a growth‑stage, NYC‑based FinTech company that is creating the best rent‑payment experience. It’s hard to believe that it’s 2026, and paying rent on time remains expensive, inflexible, and difficult. We’re here to change that. Flex enables users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
About The Role The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure that we deliver an excellent experience across all touchpoints of the customer journey. Working closely with Strategy & Operations, Analytics, Data Science, and customer‑impacting departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on developing solutions, and build the system by which we optimize the product and service quality we provide to our users in the future. The ideal candidate must have a passion for customer impact, a robust analytical toolkit, strong collaboration skills, and the tenacity to solve problems and drive prioritization through uncertainty.
What You’ll Do
Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near‑term goals and frameworks that ensure tight execution.
Identify the most important customer pain points for the business to solve, using your business knowledge and analytical skills to isolate the signal from the noise.
Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business.
Collaborate with Analytics and Data Science to iterate quickly on new hypotheses, and build the longer‑term infrastructure we need wherever key insights are found.
Manage a diverse portfolio of projects, adapting rapidly to shifting priorities.
Distill progress into executive‑level reports, facilitating reviews to ensure the right strategic conversations are had.
Communicate effectively with senior stakeholders, navigating complex problem sets with agility.
Operate at top‑decile levels of speed and productivity, dealing constructively with pressure and debate.
Key Qualifications
Ideally 5+ years of relevant work experience (e.g., management consulting, product, chief of staff function, strategy, or multi‑hat start‑up role).
Direct work with a high‑growth tech/fintech company preferred.
Strong conceptual facility; extremely fast thinker.
Comfort “fog sculpting,” making amorphous projects tractable.
Entrepreneurial – finds the messiness of 0‑to‑1 building exhilarating.
Obsessive attention to detail; high bar for your own work product.
Well‑honed interpersonal skills; able to drive results through others without compromising relationships and rapport.
Ability to thrive in a fast‑paced (and at times chaotic) environment.
Strong bias for action.
Superior communication skills (e.g., memos, verbal presentations).
Fluent in data tools like Tableau, Microsoft Power BI, or Sigma.
SQL proficiency preferred, but not required.
Compensation The compensation range for this role will be commensurate with the candidate’s experience and Flex’s internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $196,000 – $213,000. For all other states, the base salary pay range will be $176,000 – $192,000.
Benefits
Competitive medical, dental, and vision available from Day 1.
Company equity.
401(k) plan with company match.
Unlimited paid time off + 13 company paid holidays.
Parental leave.
Flex Cares Program.
Free Flex subscription.
This is a hybrid position with on‑site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.
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About The Role The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure that we deliver an excellent experience across all touchpoints of the customer journey. Working closely with Strategy & Operations, Analytics, Data Science, and customer‑impacting departments such as Product and Customer Success, this role will identify and quantify customer experience insights and pain points, collaborate on developing solutions, and build the system by which we optimize the product and service quality we provide to our users in the future. The ideal candidate must have a passion for customer impact, a robust analytical toolkit, strong collaboration skills, and the tenacity to solve problems and drive prioritization through uncertainty.
What You’ll Do
Partner with your team leader (Director of the Consumer Protection Team) to set strategy and translate it into tangible near‑term goals and frameworks that ensure tight execution.
Identify the most important customer pain points for the business to solve, using your business knowledge and analytical skills to isolate the signal from the noise.
Work with Product Managers and other functional leads to ensure we are effectively prioritizing customer experience priorities across the business.
Collaborate with Analytics and Data Science to iterate quickly on new hypotheses, and build the longer‑term infrastructure we need wherever key insights are found.
Manage a diverse portfolio of projects, adapting rapidly to shifting priorities.
Distill progress into executive‑level reports, facilitating reviews to ensure the right strategic conversations are had.
Communicate effectively with senior stakeholders, navigating complex problem sets with agility.
Operate at top‑decile levels of speed and productivity, dealing constructively with pressure and debate.
Key Qualifications
Ideally 5+ years of relevant work experience (e.g., management consulting, product, chief of staff function, strategy, or multi‑hat start‑up role).
Direct work with a high‑growth tech/fintech company preferred.
Strong conceptual facility; extremely fast thinker.
Comfort “fog sculpting,” making amorphous projects tractable.
Entrepreneurial – finds the messiness of 0‑to‑1 building exhilarating.
Obsessive attention to detail; high bar for your own work product.
Well‑honed interpersonal skills; able to drive results through others without compromising relationships and rapport.
Ability to thrive in a fast‑paced (and at times chaotic) environment.
Strong bias for action.
Superior communication skills (e.g., memos, verbal presentations).
Fluent in data tools like Tableau, Microsoft Power BI, or Sigma.
SQL proficiency preferred, but not required.
Compensation The compensation range for this role will be commensurate with the candidate’s experience and Flex’s internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $196,000 – $213,000. For all other states, the base salary pay range will be $176,000 – $192,000.
Benefits
Competitive medical, dental, and vision available from Day 1.
Company equity.
401(k) plan with company match.
Unlimited paid time off + 13 company paid holidays.
Parental leave.
Flex Cares Program.
Free Flex subscription.
This is a hybrid position with on‑site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.
#J-18808-Ljbffr