TEKsystems
Call Center Representative (Remote After Training)
TEKsystems, Phoenix, Arizona, United States, 85003
Call Center Representative (Remote After Training)
Join to apply for the
Call Center Representative (Remote After Training)
role at
TEKsystems
Overview Call Center Representative (Healthcare)
Location Phoenix, AZ (remote after training; on‑site for training)
Work Style On‑site for training, then remote
Pay and Type Contract position, $16.00/hr, potential for extension/hire
Key Responsibilities
Manage a high volume of inbound calls from members, clients, and facilities (up to ~80 calls/day)
Use an automatic dialer for consistent, back‑to‑back outbound calls
Verify eligibility and coordinate non‑emergent transportation and paratransit services
Provide empathetic, professional customer support to a diverse population
Respond to inquiries and document complaints with accuracy and care
Meet role‑specific performance goals and call quality expectations
Assist callers with applying for ADA Core Services programs and other disability‑based services
Accurately enter customer information into internal systems
Follow HIPAA requirements and maintain strict confidentiality
Perform data entry, digital filing, document scanning, and ID processing
Collect and manage payments for replacement picture IDs
Maintain scheduling support for Eligibility staff
Required Skills & Qualifications
Minimum 1 year of call center experience (all industries welcome)
Experience with high call volume strongly preferred
Strong customer service and communication skills
Ability to multitask in a structured environment
Proficiency in data entry and computer systems
Understanding of medical or disability‑related terminology (preferred)
Ability to work independently and meet performance metrics
Familiarity with HIPAA standards is a plus
Remote Work Requirements (After Training)
Must have a dedicated, distraction‑free workspace
Minimum 30 Mbps internet speed (no hotspots) — verify via FAST.com
Must not be responsible for caretaking during work hours
Shifts Three shift options available, all based on Central Time Zone. While preferences can be noted, specific shift placement cannot be guaranteed.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Jan 21, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems TEKsystems is an Allegis Group company, and a leading provider of business and technology services. We help clients activate ideas and solutions to take advantage of a new world of opportunity. With 80,000 employees and over 6,000 clients—including 80% of the Fortune 500—across North America, Europe and Asia, we drive change as an industry leader in Full‑Stack Technology Services and Talent Services.
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Call Center Representative (Remote After Training)
role at
TEKsystems
Overview Call Center Representative (Healthcare)
Location Phoenix, AZ (remote after training; on‑site for training)
Work Style On‑site for training, then remote
Pay and Type Contract position, $16.00/hr, potential for extension/hire
Key Responsibilities
Manage a high volume of inbound calls from members, clients, and facilities (up to ~80 calls/day)
Use an automatic dialer for consistent, back‑to‑back outbound calls
Verify eligibility and coordinate non‑emergent transportation and paratransit services
Provide empathetic, professional customer support to a diverse population
Respond to inquiries and document complaints with accuracy and care
Meet role‑specific performance goals and call quality expectations
Assist callers with applying for ADA Core Services programs and other disability‑based services
Accurately enter customer information into internal systems
Follow HIPAA requirements and maintain strict confidentiality
Perform data entry, digital filing, document scanning, and ID processing
Collect and manage payments for replacement picture IDs
Maintain scheduling support for Eligibility staff
Required Skills & Qualifications
Minimum 1 year of call center experience (all industries welcome)
Experience with high call volume strongly preferred
Strong customer service and communication skills
Ability to multitask in a structured environment
Proficiency in data entry and computer systems
Understanding of medical or disability‑related terminology (preferred)
Ability to work independently and meet performance metrics
Familiarity with HIPAA standards is a plus
Remote Work Requirements (After Training)
Must have a dedicated, distraction‑free workspace
Minimum 30 Mbps internet speed (no hotspots) — verify via FAST.com
Must not be responsible for caretaking during work hours
Shifts Three shift options available, all based on Central Time Zone. While preferences can be noted, specific shift placement cannot be guaranteed.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Jan 21, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems TEKsystems is an Allegis Group company, and a leading provider of business and technology services. We help clients activate ideas and solutions to take advantage of a new world of opportunity. With 80,000 employees and over 6,000 clients—including 80% of the Fortune 500—across North America, Europe and Asia, we drive change as an industry leader in Full‑Stack Technology Services and Talent Services.
#J-18808-Ljbffr