ACTIA Corporation
Account Specialist – ACTIA Corporation
Join us at ACTIA Corporation as an Account Specialist in Elkhart, IN. ACTIA manufactures vehicle electronics and diagnostic equipment for markets such as Off‑Highway, Bus & Coach, Truck & Fleet, Marine and Specialty Vehicles. The role coordinates internal customer account activities and supports the Director of Business Development with projects and customer service.
Responsibilities Customer Account Management
Enter new orders daily and weekly
Process order amendments
Expedite orders
Resolve late shipments by reviewing order backlog
Process credit card transactions
Confirm customer orders, pricing and delivery dates
Advise customers on expedite fees
Maintain and respond to all correspondence
Investigate and resolve problem deliveries
Enter and maintain customer and sales data
Prepare reports as requested
Provide instruction for account coverage in the event of absence/vacation
Update vendor sites and websites for customers
Issue Return Goods Authorizations and Credit Memos as needed
Forecasting
Review, enter and update customer forecasts, reporting changes to Accounting Manager and Sales Manager
Analyze forecasts to avoid duplication of material planning
Maintain accuracy of customer forecasts, including entry and cancellation
Review assigned forecasts weekly
Contact customer for clarification or resolution of forecast discrepancies
Production/New Parts
Initiate product price quotes with Sales or Director of Business Development
Maintain part price information, including EAU/MOQ
Review feasibility and quote on new products
Analyze RFQs and recommend to Sales on business case
Service Pricing
Review and compile information on production end‑of‑life items
Implement price changes from production to service pricing
Collaboration
Collaborate with Purchasing, Sales and Engineering for blue planner item entry
Partner with Outside Sales Representatives on account activities
Collaborate with shipping department
Participate in meetings with Production, Purchasing and Engineering to monitor order progress and resolve shortages/late shipments
Legal Compliance
Ensure legal compliance with state, federal and OSHA requirements
Ensure ISO procedures are followed
Maintain compliance with all company policies and procedures
Qualifications & Minimum Requirements
High School Diploma or equivalent
Excellent verbal and written communication skills
Excellent computer skills
Proficient in Microsoft Office products, especially Excel
Strong analytical skills
Ability to apply logical reasoning
Attention to detail
Self‑motivated
Benefits
Medical, Dental and Vision coverage
Life and Disability insurance
HSA match
401(k) plan
Paid holidays
Generous paid time off policy
Flexible schedule
Employee gym on site
ACTIA Corporation is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, marital status, or any other protected status.
Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industries: Appliances, Electrical, and Electronics Manufacturing.
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Responsibilities Customer Account Management
Enter new orders daily and weekly
Process order amendments
Expedite orders
Resolve late shipments by reviewing order backlog
Process credit card transactions
Confirm customer orders, pricing and delivery dates
Advise customers on expedite fees
Maintain and respond to all correspondence
Investigate and resolve problem deliveries
Enter and maintain customer and sales data
Prepare reports as requested
Provide instruction for account coverage in the event of absence/vacation
Update vendor sites and websites for customers
Issue Return Goods Authorizations and Credit Memos as needed
Forecasting
Review, enter and update customer forecasts, reporting changes to Accounting Manager and Sales Manager
Analyze forecasts to avoid duplication of material planning
Maintain accuracy of customer forecasts, including entry and cancellation
Review assigned forecasts weekly
Contact customer for clarification or resolution of forecast discrepancies
Production/New Parts
Initiate product price quotes with Sales or Director of Business Development
Maintain part price information, including EAU/MOQ
Review feasibility and quote on new products
Analyze RFQs and recommend to Sales on business case
Service Pricing
Review and compile information on production end‑of‑life items
Implement price changes from production to service pricing
Collaboration
Collaborate with Purchasing, Sales and Engineering for blue planner item entry
Partner with Outside Sales Representatives on account activities
Collaborate with shipping department
Participate in meetings with Production, Purchasing and Engineering to monitor order progress and resolve shortages/late shipments
Legal Compliance
Ensure legal compliance with state, federal and OSHA requirements
Ensure ISO procedures are followed
Maintain compliance with all company policies and procedures
Qualifications & Minimum Requirements
High School Diploma or equivalent
Excellent verbal and written communication skills
Excellent computer skills
Proficient in Microsoft Office products, especially Excel
Strong analytical skills
Ability to apply logical reasoning
Attention to detail
Self‑motivated
Benefits
Medical, Dental and Vision coverage
Life and Disability insurance
HSA match
401(k) plan
Paid holidays
Generous paid time off policy
Flexible schedule
Employee gym on site
ACTIA Corporation is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, marital status, or any other protected status.
Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industries: Appliances, Electrical, and Electronics Manufacturing.
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