Infor
Manage Reservations Department (Assistant Manager, Reservations Attendant, Supervisors, Coordinator). Manage PBX Department (PBX Attendant and PBX Lead). Maintain Rate Integrity across all channels of business (In-house quotes, Internet, Group Sales, Travel Agents). Balance mix of business to ensure the division’s profitability. Establish guidelines and procedures for all in PBX & Reservations and others involved with selling rooms. Establish open communication with all departments regarding Room Occupancy and Revenue. Make decisions to drive the highest revenue (ADW - ADR & RevPar) for the hotel to maximize revenue opportunities. Assist in establishing marketing plans to increase property visibility. Collaborate with Group Sales to support convention business delivery.
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Four Diamond Service Commitment:
All team members will demonstrate a Four Diamond commitment to Customer Service through adherence to the Quality Standards established by Pechanga Resort and Casino.
KEY RESPONSIBILITIES • Responsible for department reports on revenue, trends, forecasting, and production, including budgeting occupancy and revenue projections each fiscal year. • Conduct weekly Revenue Maximization meetings with key departments. Maximize room revenue through inventory, market mix, and pricing strategies. • Collaborate with management to set and meet revenue and yield targets. • Communicate daily rates and pricing changes to staff. • Ensure room rates are competitive and optimized for maximum return. • Utilize Revenue Management System effectively. • Maintain reservations on Pechanga.com. • Ensure data accuracy in Operating Systems. • Oversee E-Commerce channels to maximize room revenue. • Coordinate with Sales, Player Development, and VIP Services to optimize resources. • Develop training and growth plans for team members. • Attend weekly departmental meetings. • Respond promptly to business inquiries. • Manage team to ensure efficiency. • Ensure all services are reported and reflected correctly in the HMS Infor System. • Use Property Systems: HMS Infor, Delphi, Spa Soft, Open Table, Golf Front Tee. • Approve revenue adjustments appropriately. • Ensure revenue recording complies with internal controls and regulatory requirements. • Perform other duties as assigned.
ACCOUNTABILITY The Reservations Manager supervises hiring, corrective actions, terminations, team relations, forecasting, and budgeting.
QUALIFICATIONS AND GUIDELINES • Associate's degree or equivalent required; Bachelor's preferred. • Minimum five years’ experience in Front Office/Reservations/Sales/Revenue Management. • Strong communication skills for analyzing reports, responding to inquiries, and presenting to management. • Mathematical proficiency in probability, statistics, geometry, and practical applications. • Ability to interpret technical instructions and handle multiple variables. • Must hold a Class A Gaming License. • Proficiency in Windows, Word, Excel; knowledge of safety procedures; compliance with gaming regulations. • Additional tasks as assigned by management.
DISCLAIMER: This description outlines the general nature of the work and is not exhaustive of all duties and qualifications.
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•
Four Diamond Service Commitment:
All team members will demonstrate a Four Diamond commitment to Customer Service through adherence to the Quality Standards established by Pechanga Resort and Casino.
KEY RESPONSIBILITIES • Responsible for department reports on revenue, trends, forecasting, and production, including budgeting occupancy and revenue projections each fiscal year. • Conduct weekly Revenue Maximization meetings with key departments. Maximize room revenue through inventory, market mix, and pricing strategies. • Collaborate with management to set and meet revenue and yield targets. • Communicate daily rates and pricing changes to staff. • Ensure room rates are competitive and optimized for maximum return. • Utilize Revenue Management System effectively. • Maintain reservations on Pechanga.com. • Ensure data accuracy in Operating Systems. • Oversee E-Commerce channels to maximize room revenue. • Coordinate with Sales, Player Development, and VIP Services to optimize resources. • Develop training and growth plans for team members. • Attend weekly departmental meetings. • Respond promptly to business inquiries. • Manage team to ensure efficiency. • Ensure all services are reported and reflected correctly in the HMS Infor System. • Use Property Systems: HMS Infor, Delphi, Spa Soft, Open Table, Golf Front Tee. • Approve revenue adjustments appropriately. • Ensure revenue recording complies with internal controls and regulatory requirements. • Perform other duties as assigned.
ACCOUNTABILITY The Reservations Manager supervises hiring, corrective actions, terminations, team relations, forecasting, and budgeting.
QUALIFICATIONS AND GUIDELINES • Associate's degree or equivalent required; Bachelor's preferred. • Minimum five years’ experience in Front Office/Reservations/Sales/Revenue Management. • Strong communication skills for analyzing reports, responding to inquiries, and presenting to management. • Mathematical proficiency in probability, statistics, geometry, and practical applications. • Ability to interpret technical instructions and handle multiple variables. • Must hold a Class A Gaming License. • Proficiency in Windows, Word, Excel; knowledge of safety procedures; compliance with gaming regulations. • Additional tasks as assigned by management.
DISCLAIMER: This description outlines the general nature of the work and is not exhaustive of all duties and qualifications.
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