M&D
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For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers. Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts. Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
Sales Level 2 is to assist in achieving the company’s strategic objective by following and innovating company systems and processes. Responsible for ensuring customer satisfaction and retaining customer relationships.
Essential Duties And Responsibilities
Respond to website email inquiries
Answer or direct requests from website chat system
Answer phone calls and process orders
Conduct outbound calls to prospective leads and existing Key Account customers
Qualify customers and sales leads for parts technical staff
Follow up on sales activity
Assist with maintenance of the HHP customer and parts databases
Assist with product development
Ensure customer service satisfaction and excellent client relationships
Meet or exceed Key Performance Indicators
Utilize our databases proficiently to look up parts, including rebuild kits
Continue training on engine technology
Attend Sales Skills Training
Work Saturday shifts in rotation with other upper-level sales staff
Follow the HHP system and report any problems to management immediately
Minimum Qualifications (Knowledge, Skills, And Abilities)
Highest attention to detail and willingness to provide support at all levels to get the job done
Basic computer skills
Excellent communication skills, both verbal and written
Proven ability to achieve sales targets
1-3 years of customer service experience
1-3 years of diesel engine-related knowledge
Experience in sales
Basic understanding of business principles
Experience in inputting data into computer applications
Successful completion of pre-employment background and drug screening
Fosters good coworker citizenship and contributes to a positive work environment
Physical Demands and Work Environment
Prolonged periods of sitting at a desk, working on a computer
Ability to lift and carry up to 15 lbs.
Home office (Desk, Chair)
Quiet environment with stable and high internet connectivity
Ability to join meetings remotely via video
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. M&D provides equal employment opportunity to all qualified applicants and without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
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For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers. Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts. Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
Sales Level 2 is to assist in achieving the company’s strategic objective by following and innovating company systems and processes. Responsible for ensuring customer satisfaction and retaining customer relationships.
Essential Duties And Responsibilities
Respond to website email inquiries
Answer or direct requests from website chat system
Answer phone calls and process orders
Conduct outbound calls to prospective leads and existing Key Account customers
Qualify customers and sales leads for parts technical staff
Follow up on sales activity
Assist with maintenance of the HHP customer and parts databases
Assist with product development
Ensure customer service satisfaction and excellent client relationships
Meet or exceed Key Performance Indicators
Utilize our databases proficiently to look up parts, including rebuild kits
Continue training on engine technology
Attend Sales Skills Training
Work Saturday shifts in rotation with other upper-level sales staff
Follow the HHP system and report any problems to management immediately
Minimum Qualifications (Knowledge, Skills, And Abilities)
Highest attention to detail and willingness to provide support at all levels to get the job done
Basic computer skills
Excellent communication skills, both verbal and written
Proven ability to achieve sales targets
1-3 years of customer service experience
1-3 years of diesel engine-related knowledge
Experience in sales
Basic understanding of business principles
Experience in inputting data into computer applications
Successful completion of pre-employment background and drug screening
Fosters good coworker citizenship and contributes to a positive work environment
Physical Demands and Work Environment
Prolonged periods of sitting at a desk, working on a computer
Ability to lift and carry up to 15 lbs.
Home office (Desk, Chair)
Quiet environment with stable and high internet connectivity
Ability to join meetings remotely via video
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. M&D provides equal employment opportunity to all qualified applicants and without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
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