Helpdesk Analyst

Overview Our client is seeking Tier 1 Helpdesk Analysts to join their team in support of a Healthcare EMR/Infrastructure project at their Granger, IN location. This is a great opportunity for individuals with a strong customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus but not required. These analysts will serve as the first point of contact for end users, ensuring issues are accurately captured, triaged, and routed to the appropriate resolution teams.

Key Responsibilities

Provide Tier 1 helpdesk support to end users during the EMR/Infrastructure go-live

Answer inbound calls and assist users with varying levels of technical knowledge

Troubleshoot and resolve basic technical issues efficiently

Accurately document issues and requests within the intake/ticketing system

Triage and route tickets to the appropriate application, infrastructure, or technical support teams

Coordinate closely with onsite internal support staff to facilitate timely issue resolution

Qualifications

Previous Helpdesk experience at a Tier 1 level support

Excellent customer service and communication skills

Strong troubleshooting and problem-solving abilities

Comfortable working 12-hour shifts in an onsite go-live environment

Healthcare IT or hospital experience is a strong plus, but not mandatory

Additional Information

This role is fully onsite in Granger, IN

This is an intake, triage, and coordination role; analysts are not expected to resolve complex technical issues

Contract Duration: 2 weeks, with possibility for extension

Shift: 24/7 support need (day and night shifts), 12 hour shifts

Location: Granger, IN - Onsite

Seniority level: Entry level

Employment type: Contract

Job function: Consulting

Industries: Hospitals and Health Care and IT Services and IT Consulting

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Benefits

Medical insurance

Vision insurance

401(k)

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