NDM Hospitality Services
Coordinator, Channel Reservations
NDM Hospitality Services, Kissimmee, Florida, United States, 34741
divh2Coordinator, Channel Reservations/h2pRentyl Resorts
Corporate Office/ppDepartment: Revenue Management/ppSeniority Level: Entry Level/ppSchedule: Full Availability (Evenings, Weekends, Holidays)/ppPosition Type: Full-Time/ph3About the Role/h3pRentyl Resorts is seeking a detail-oriented and motivated Coordinator, Channel Reservations to join our Channel Management team. This role is essential to ensuring accurate inventory management, data governance, and the auditing of OTA (Online Travel Agency) reservations. Youll support booking financials-including processing payments and refunds-communicate with guests through OTA platforms and manage incoming Salesforce cases with precision and care./ppIf you thrive in a fast-paced hospitality environment, enjoy problem-solving, and are passionate about delivering exceptional guest service, this is a great opportunity to grow your career./ph3Key Responsibilities/h3ulliCommunicate with guests, OTAs, and internal team members regarding reservations, financial details, stay questions, and concerns./liliAudit OTA reservations for accuracy, consistency, and completeness./liliManage Salesforce cases to ensure timely and professional responses to guest requests./liliReview and pull daily and weekend reports to verify new bookings and cancellations./liliAccurately record customer information and process credit card charges for successful reservations./liliDeliver exceptional customer service, including handling escalations and resolving guest issues./liliAssist guests with reservation modifications and cancellations./liliCollaborate with internal departments to resolve guest concerns and support escalated cases./li/ulh3Required Qualifications
Skills/h3ulliExcellent written and verbal communication skills./liliSelf-driven, responsible, and accountable with a positive, team-oriented attitude./liliStrong organizational skills and attention to detail./liliProficiency in Property Management Systems and Microsoft Office (Excel and Word)./liliStrong hospitality and systems knowledge./liliHigh energy, guest-service focused, and able to work collaboratively./liliExperience with property management and revenue management systems./liliStrong interpersonal skills with the ability to communicate clearly with partners, team members, and leadership./li/ulh3Preferred Qualifications/h3ulliExperience in an independent hotel environment./liliBachelors degree in business, Analytics, Hospitality, or a related field./li/ulpNDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./p/div
Corporate Office/ppDepartment: Revenue Management/ppSeniority Level: Entry Level/ppSchedule: Full Availability (Evenings, Weekends, Holidays)/ppPosition Type: Full-Time/ph3About the Role/h3pRentyl Resorts is seeking a detail-oriented and motivated Coordinator, Channel Reservations to join our Channel Management team. This role is essential to ensuring accurate inventory management, data governance, and the auditing of OTA (Online Travel Agency) reservations. Youll support booking financials-including processing payments and refunds-communicate with guests through OTA platforms and manage incoming Salesforce cases with precision and care./ppIf you thrive in a fast-paced hospitality environment, enjoy problem-solving, and are passionate about delivering exceptional guest service, this is a great opportunity to grow your career./ph3Key Responsibilities/h3ulliCommunicate with guests, OTAs, and internal team members regarding reservations, financial details, stay questions, and concerns./liliAudit OTA reservations for accuracy, consistency, and completeness./liliManage Salesforce cases to ensure timely and professional responses to guest requests./liliReview and pull daily and weekend reports to verify new bookings and cancellations./liliAccurately record customer information and process credit card charges for successful reservations./liliDeliver exceptional customer service, including handling escalations and resolving guest issues./liliAssist guests with reservation modifications and cancellations./liliCollaborate with internal departments to resolve guest concerns and support escalated cases./li/ulh3Required Qualifications
Skills/h3ulliExcellent written and verbal communication skills./liliSelf-driven, responsible, and accountable with a positive, team-oriented attitude./liliStrong organizational skills and attention to detail./liliProficiency in Property Management Systems and Microsoft Office (Excel and Word)./liliStrong hospitality and systems knowledge./liliHigh energy, guest-service focused, and able to work collaboratively./liliExperience with property management and revenue management systems./liliStrong interpersonal skills with the ability to communicate clearly with partners, team members, and leadership./li/ulh3Preferred Qualifications/h3ulliExperience in an independent hotel environment./liliBachelors degree in business, Analytics, Hospitality, or a related field./li/ulpNDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./p/div