Customer Service/Call Center (Licensed Account Representative)

divh2NJM Insurance Group Contact Center Position/h2pDo you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center!/ppJoin a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience for years in a row!/ppOur Contact Center team enjoy:/pulliSalary begins at $49,871.25 with the potential to earn more if you are licensed with experience/liliCompany paid training and professional state licensure/liliPotential annual bonus incentive worth up to 7.5% of your first years base salary/liliHybrid work schedule once training is completed/liliAn outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%/li/ulpThe Opportunity/ppNJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions./ppAvailable Shift(s):/ppDay Shift/pulliMonday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM)/liliOne weekday and Sundays off/liliInclude a 5% shift differential/li/ulpThe start date for this opportunity is set for 03/16/2026./ppResponsibilities/pulliDeliver a high-quality customer experience while consulting and counseling customers on NJMs products via inbound calls/liliProvide coverage options best suited to accommodate individual needs and administer transactions when necessary/liliDemonstrate effective time management to achieve performance goals/targets/liliProvide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance./li/ulpRequirements/pulliExcellent verbal and written communication skills/liliStrong computer and navigation skills including proficiency in Microsoft Outlook and Word/liliAccurate keyboarding skills/liliSuperior listening skills/liliStrong multi-tasking ability/liliPrior customer service or contact center experience/liliQuiet, distraction-free work area at home/liliHigh School Diploma or GED is required; an associates or bachelors degree is desired/liliBilingual skills are valued, but not required/liliPersonal Lines Authority License is a plus/li/ulpBenefits Offered:/pulliMedical Insurance (Blue Cross Blue Shield)/liliDental Insurance (Delta Dental)/liliVision (Delta Vision/ VSP)/liliFlexible Spending Account/liliDiscounts on NJM auto insurance/liliTuition reimbursement/liliLife insurance/liliPlus, additional company discounts for items like travel, service, car rental and more!/li/ulpEligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses./ppLegal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business./p/div