NBT Bank
divh2Relationship Banking Associate/h2pThe role of the Relationship Banking Associate is to deliver high quality customer service and responsiveness to ensure fulfillment and satisfaction of both internal and external customers. This individual will be responsible for the efficient and timely processing of routine transactions and other related services accurately in accordance with policy and procedures. This individual will be responsible for identifying and referring sales opportunities to the appropriate business partner or line of business that will help fulfill the customers need(s). This interaction may be in person or over the telephone. The Relationship Banking Associate will provide support for basic consumer deposit account opening as required./ppstrongEducation and Experience:/strong/pulliHigh School Diploma or Equivalent/liliMinimum one year experience in related banking positions or equivalent sales/customer service experience/li/ulpstrongSkills and Abilities:/strong/pulliExcellent listening
communication skills/liliAbility to approach, identify and have conversations with customers and identify needs and opportunities/liliOrganizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills/liliAbility to function in a fast paced, ever-changing environment/liliAbility to work well with people as a team/liliProficient computer skills/li/ulpstrongTasks Performed:/strong/pulli65% Processes routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms
reports and daily vault balancing. Engages in referral and relationship management in accordance with established objectives and goals. Provides support for new deposit account opening as required. Will adhere to security measures and controls to minimize any potential losses to the company./lili25% Identify customer opportunities through interactive and consultative conversations to assess and address the needs of the customer. Provides services to customers, including but not limited to basic deposit account opening and referring customers to the appropriate business partners when necessary. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customers need in a timely manner./lili5% Participates in community events that support efforts with the Community Reinvestment Act CRA./lili5% Performs other duties as assigned and required./li/ulpstrongPhysical Requirements:/strong/pulliCommunicate effectively with internal and/or external customers/liliStationary 50% of time/liliMove about within or between locations/liliBend, Twist, Crouch, Squat/liliMove Objects to Maximum 20 lbs/li/ulpstrongWhy Work at NBT/strong/ppAt NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community
because your success drives our success./ppstrongWellbeing/strong/ppAt NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally./ppstrongCommunity Involvement/strong/ppNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace./ppstrongCulture/strong/ppNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued./ppstrongCareer Development/strong/ppWhether youre just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential./ppstrongTotal Rewards/strong/ppNBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives
ensuring you feel valued every step of the way./ppstrongBusiness Stability/strong/ppNBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. Weve weathered the markets ups and downs for over 165 years, all while charting a well-defined growth plan./ppstrongBenefits for Full-Time Employees:/strong/pullistrongGenerous Paid Time Off/strong : At least 22 days annually, prorated in the year of hire./lilistrongParental Leave/strong : Six weeks of paid leave at 100% of your salary./lilistrongComprehensive Medical Coverage/strong : Includes employer contributions to HSA for High Deductible Health Plan participants./lilistrongDental and Vision Coverage/strong : Ensuring your overall health and well-being./lilistrongFlexible Spending Accounts/strong : For healthcare and dependent care expenses./lilistrongEmployer-Paid Disability Coverage/strong : Both short-term and long-term, with an option to purchase additional long-term coverage./lilistrongLife Insurance/strong : Employer-paid basic life insurance, with an option to purchase supplemental coverage./lilistrongVoluntary Benefits/strong : Including hospital, accident, and critical illness coverage./lilistrongRetirement Plans/strong : Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future./lilistrongAdoption Assistance/strong : Supporting your growing family./lilistrongTuition Reimbursement/strong : Invest in your education and career growth./lilistrongEmployee Assistance Program (EAP)/strong : Access to support and resources./lilistrongFinancial and Banking Services/strong : Various benefits and financial planning assistance./li/ulpBenefits for Part-Time Employees Working 20+ Hours/Week:/pullistrongMedical Coverage/strong : Includes employer contributions to HSA for High Deductible Health Plan participants./lilistrongGenerous Parental Leave/strong : Six weeks of paid leave at 100% of your salary./li/ulpBenefits for All Part-Time Employees:/pullistrongRetirement Plans/strong : Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future./lilistrongPaid Sick and Safe Leave/strong : For your health and safety./lilistrongEmployee Assistance Program (EAP)/strong : Access to support and resources./lilistrongFinancial and Banking Services/strong : Various benefits and financial planning assistance./li/ulpApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time./p/div
communication skills/liliAbility to approach, identify and have conversations with customers and identify needs and opportunities/liliOrganizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills/liliAbility to function in a fast paced, ever-changing environment/liliAbility to work well with people as a team/liliProficient computer skills/li/ulpstrongTasks Performed:/strong/pulli65% Processes routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms
reports and daily vault balancing. Engages in referral and relationship management in accordance with established objectives and goals. Provides support for new deposit account opening as required. Will adhere to security measures and controls to minimize any potential losses to the company./lili25% Identify customer opportunities through interactive and consultative conversations to assess and address the needs of the customer. Provides services to customers, including but not limited to basic deposit account opening and referring customers to the appropriate business partners when necessary. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customers need in a timely manner./lili5% Participates in community events that support efforts with the Community Reinvestment Act CRA./lili5% Performs other duties as assigned and required./li/ulpstrongPhysical Requirements:/strong/pulliCommunicate effectively with internal and/or external customers/liliStationary 50% of time/liliMove about within or between locations/liliBend, Twist, Crouch, Squat/liliMove Objects to Maximum 20 lbs/li/ulpstrongWhy Work at NBT/strong/ppAt NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community
because your success drives our success./ppstrongWellbeing/strong/ppAt NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally./ppstrongCommunity Involvement/strong/ppNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace./ppstrongCulture/strong/ppNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued./ppstrongCareer Development/strong/ppWhether youre just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential./ppstrongTotal Rewards/strong/ppNBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives
ensuring you feel valued every step of the way./ppstrongBusiness Stability/strong/ppNBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. Weve weathered the markets ups and downs for over 165 years, all while charting a well-defined growth plan./ppstrongBenefits for Full-Time Employees:/strong/pullistrongGenerous Paid Time Off/strong : At least 22 days annually, prorated in the year of hire./lilistrongParental Leave/strong : Six weeks of paid leave at 100% of your salary./lilistrongComprehensive Medical Coverage/strong : Includes employer contributions to HSA for High Deductible Health Plan participants./lilistrongDental and Vision Coverage/strong : Ensuring your overall health and well-being./lilistrongFlexible Spending Accounts/strong : For healthcare and dependent care expenses./lilistrongEmployer-Paid Disability Coverage/strong : Both short-term and long-term, with an option to purchase additional long-term coverage./lilistrongLife Insurance/strong : Employer-paid basic life insurance, with an option to purchase supplemental coverage./lilistrongVoluntary Benefits/strong : Including hospital, accident, and critical illness coverage./lilistrongRetirement Plans/strong : Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future./lilistrongAdoption Assistance/strong : Supporting your growing family./lilistrongTuition Reimbursement/strong : Invest in your education and career growth./lilistrongEmployee Assistance Program (EAP)/strong : Access to support and resources./lilistrongFinancial and Banking Services/strong : Various benefits and financial planning assistance./li/ulpBenefits for Part-Time Employees Working 20+ Hours/Week:/pullistrongMedical Coverage/strong : Includes employer contributions to HSA for High Deductible Health Plan participants./lilistrongGenerous Parental Leave/strong : Six weeks of paid leave at 100% of your salary./li/ulpBenefits for All Part-Time Employees:/pullistrongRetirement Plans/strong : Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future./lilistrongPaid Sick and Safe Leave/strong : For your health and safety./lilistrongEmployee Assistance Program (EAP)/strong : Access to support and resources./lilistrongFinancial and Banking Services/strong : Various benefits and financial planning assistance./li/ulpApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time./p/div